Manager Customer Service
Resume:
MELISSA P. RUDOLPH
Safety Harbor, FL 34695
727-***-**** (mobile)
abhlzg@r.postjobfree.com
PROFESSIONAL PROFILE:
A successful Medical Practice Manager with extensive experience in the
medical field. Customer service-focused and entrepreneurial with strong
business acumen. Excellent communication skills and multi-tasking
abilities. Excellent technical skills and aptitude: Microsoft Outlook,
Word, Excel. Medical software: Mysis, Medical Manager, All Scripts,
Visionary, Athena Health. Background includes helping promote and increase
revenue for successful medical practice; physician advocate, creating
business policies and procedures, managing insurance claims/billing,
managing vendor contracts and maintaining excellent relationships with
community, patients, hospitals, staff and providers.
WORK EXPERIENCE:
08/09 to present Visionary Centre for Women
Clearwater, FL
Practice Administrator
Management of a Gynecological practice. Managed all employee-related
aspects of the practice, (hire, train, coach, supervise and evaluation of
staff). Coordinated all credentialing including hospital privileges,
insurance contracting, and surgery centers. Maintained all licenses and
certifications. Oversee all billing, coding, revenue cycles, insurance
related issues, including appeals, managed care low payments, denials, etc.
Successfully decreased Accounts Receivable from over $200K to under $40K.
Successfully decreased days in AR from 28 to 17.
Implemented and self-trained Visionary Software Practice Management System.
Responsible for patient relations and overall patient experience.
04/98 to 07/09 Women's Care Florida, dba Lerner, Rudolph, McCance
Connor & Associates
Clearwater, FL
Practice Administrator
Management of overall business operations in a fast-paced medical
office/multi-physician group. General staff management of 25+ employees, 8
physician and 3 office locations. Created and implemented policies and
procedures for the office and Women's Care FL. Helped improve patient
satisfaction. Responsible for overall practice revenue by managing
insurance contracts, appeals, denials and maintenance of revenue cycles to
include days in AR at 14. Managed billing and collections, assisted with
coding, compliance and insurance verifications. Managed personnel
administration, payroll management and accounts payable. Responsible for
all insurance credentialing for 8 physicians. Maintenance of hospital
privileges, medical licenses, DEA, NPI, and CAQH. Implemented and trained
staff with Medical Manager, All Scripts, Mysis Vision and LabTrak.
04/98 to 07/09 CSM Partnership
OB Properties
Clearwater, FL 33756
Property Manager/Owner
Overall business operations and daily management of 2 separate commercial
property companies. Responsible for collecting rent, accounting, all
financial reporting, securing renters, updating leases, and daily
maintenance of all rentals. QuickBooks Pro.
01/04 to 09/09 K6LR Properties
Clearwater, FL 33756
Property Manager/Owner
Overall business operations and daily management of 3 vacation rental
properties. Responsible for collecting rent, accounting, all financial
reporting, securing renters, updating leases and daily maintenance of all
rentals.
EDUCATION: Bachelor of Science
University of Georgia, Athens, GA
Major: Hotel and Restaurant Management
Technical skills: Microsoft Outlook, Word, Excel, and QuickBooks Pro.
Medical software: Mysis, Medical Manager, All Scripts, Visionary, and
Athena Health
Excellent references available upon request.
Contact this candidate