ROSALYN PUNCH ***** N. Gessner #****

713-***-**** EMAIL:abhlzc@r.postjobfree.com Houston, TX

77064

OBJECTIVE:

To obtain a position within the company that will provide an avenue to

career development were I can grow and succeed.

EDUCATION:

Klein Forest High School

Graduated 1994

LICENSE:

Group 1 - Life, Accident, Health & HMO

CAPABILITIES:

Excellent verbal and written communication skills

Problem Solver

Multi Tasking

Organization

Detail Oriented

Effective in Microsoft Word, Excel, GroupWise, Powerpoint, 10 key by

touch and Outlook

EXPERIENCE:

Customer Service Representative June 2006 - Present

First Financial Capital Corporation

. Assist sales and management in customer service and retention

support

. Travel to accounts and assist with meetings, enrollments and

customer service issues

. Coordinate claims, client\vendor billing and policy issues

. Collect data and prepare files for enrollments

. Prepare and assist sales staff with enrollments, special projects

and marketing material

. Audit bills and account reconciliation

. Coordinate changes in office procedures

. Support marketing and administration staff with various customer

service problems

Administrative Account Specialist July 2000 - June

2006

First Financial Administrators

. Work with 30 marketing managers and sales reps

. Billing and computerized account reconciliation

. Knowledgeable in 403b, 457, Hippa, Cobra and Section 125 cafeteria

benefits

. Manage over 40 school districts accounts

. Assist customers, marketing, carriers and payroll administration on

various account information

. Enter data for reports, billing and production of new business

. Effective in the RSVP and Workflow system

Processing Assistant May 1999- July 2000

Liberty Star Mortgage

. Worked closely with 15 loan officers

. Processed and organized customer files for various lending and

title companies

. Responsible for running credit reports on clients

. Some travel required when documents were time sensitive

. Handled incoming and outgoing calls with professionalism

Customer Service Rep August 1998- May

1999

Chase Bank of Texas

. Effectively handled customer inquires on their bank accounts

. Handled a large volume of incoming calls with tact and

professionalism

. Provided customer information to other departments

. Identified and reported fraud on customer accounts

. Handled general research and followed up on accounts

Processing Manager/Sales Rep Jan 1996 -

November 1998

Financial Service Center

. Managed the workflow of 5 employees and assisted with 12

. Coordinated the shipping of money and important documents with

local carriers

. Assisted in sales department

. Responsible for screening and interviewing people for jobs within

the company

. Trained new employees

. Reviewed all applications from clients for home office

. Helped in writing the phone presentation for telemarketing

department

. Handled employee and clients disputes

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