Customer Service Manager
Resume:
STELLA MALDONADO
**** ********** **. ***** **, National City, CA 91950
**************@*****.***
OBJECTIVE: To obtain a position with a company to utilize my skills and work experience to further
my career and professional growth and contribute to the success of a company.
SKILLS AND QUALIFICATIONS
Over 14 years experience in banking/mortgage industry as Loan Specialist
Quick Books, MS Word, Excel, Outlook, Fraud Guard and Predator programs
Over 10 years office administration/clerical
5 years outstanding call center experience
Analytical, logical thinker
EMPLOYMENT HISTORY
Payroll/Administration Assistant, G.G. Landscaping, Inc., Santee, CA 2007-2010
Processed in bank reconciliation, payroll, accounts payable and receivable
Managed human resource, workers compensation, general liability and health/auto insurance
Assisted with writing proposals and researched best bid pricing for proposals
Monitored and maintained office and field supplies,
Coordinated vehicle maintenance repairs on all company trucks and automobiles
Coordinated Biennial Inspection of Terminals (BIT) program with the California Highway Patrol
Maintained vehicle maintenance records as per compliance with BIT program
Insured all work permits, states licenses, bonds were paid and kept current
Bookkeeping/Payroll, Bio-Matrix Scientific Group, Inc., San Diego, CA 2004-2007
Bookkeeping: journal entries, general ledger, bank reconciliation and month-end reports with
company CPA
Administered payroll, workers compensation, general liability and health insurance
Assisted office manager with accounts payable, receivable and paid monthly bills
Loan Guaranty Processor/ Production Manager/Payroll, BFO Solution, Chula Vista, CA 2002-2004
Reviewed loan guaranty packages received from Investors on FHA and VA home loans
Reviewed all packages as per guidelines for loan guaranty and endorsement by FHA and or VA
Administered payroll, and generated reports on files submitted to proper reporting agencies
Secured missing documents from investors necessary for loan guaranty prior to submission
Monitored time sensitive loan submissions to avoid any monitory loss to investors
Processed loan packages shipped via Fed-X to investors
Customer Service Loan Representative, GMAC Mortgage National City, CA 2000-
2002
Professional and accurate responses to customer inquiries and concerns regarding 1 st and 2nd
mortgage home loans
Submitted customer inquiries to appropriate department and performed customer follow up as to
satisfactory resolution of inquiries or concerns
Loan Service Specialist, Glendale Federal Bank, San Diego CA 1989-1999
Processed high volume loan payoff demand within each state time frame guideline
Monitored that all payoff checks received daily were logged and processed
Secured short payoff funds from home owners, title company and or attorneys
Secured new funds on any non-sufficient funds (NSF) received
Requisitioned additional funds needed to complete payoff avoiding monetary loss
Worked directly with Cashiering Department for miss applied funds
Calculated prepay fees due on loans
Supervised staff of 52 loan processers and allocated staff resources as per work flow and
operational demands
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