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Customer Service Manager

National City, California, 91950, United States
March 22, 2011

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**** ********** **. ***** **, National City, CA 91950


OBJECTIVE: To obtain a position with a company to utilize my skills and work experience to further

my career and professional growth and contribute to the success of a company.


Over 14 years experience in banking/mortgage industry as Loan Specialist

Quick Books, MS Word, Excel, Outlook, Fraud Guard and Predator programs

Over 10 years office administration/clerical

5 years outstanding call center experience

Analytical, logical thinker


Payroll/Administration Assistant, G.G. Landscaping, Inc., Santee, CA 2007-2010

Processed in bank reconciliation, payroll, accounts payable and receivable

Managed human resource, workers compensation, general liability and health/auto insurance

Assisted with writing proposals and researched best bid pricing for proposals

Monitored and maintained office and field supplies,

Coordinated vehicle maintenance repairs on all company trucks and automobiles

Coordinated Biennial Inspection of Terminals (BIT) program with the California Highway Patrol

Maintained vehicle maintenance records as per compliance with BIT program

Insured all work permits, states licenses, bonds were paid and kept current

Bookkeeping/Payroll, Bio-Matrix Scientific Group, Inc., San Diego, CA 2004-2007

Bookkeeping: journal entries, general ledger, bank reconciliation and month-end reports with

company CPA

Administered payroll, workers compensation, general liability and health insurance

Assisted office manager with accounts payable, receivable and paid monthly bills

Loan Guaranty Processor/ Production Manager/Payroll, BFO Solution, Chula Vista, CA 2002-2004

Reviewed loan guaranty packages received from Investors on FHA and VA home loans

Reviewed all packages as per guidelines for loan guaranty and endorsement by FHA and or VA

Administered payroll, and generated reports on files submitted to proper reporting agencies

Secured missing documents from investors necessary for loan guaranty prior to submission

Monitored time sensitive loan submissions to avoid any monitory loss to investors

Processed loan packages shipped via Fed-X to investors

Customer Service Loan Representative, GMAC Mortgage National City, CA 2000-


Professional and accurate responses to customer inquiries and concerns regarding 1 st and 2nd

mortgage home loans

Submitted customer inquiries to appropriate department and performed customer follow up as to

satisfactory resolution of inquiries or concerns

Loan Service Specialist, Glendale Federal Bank, San Diego CA 1989-1999

Processed high volume loan payoff demand within each state time frame guideline

Monitored that all payoff checks received daily were logged and processed

Secured short payoff funds from home owners, title company and or attorneys

Secured new funds on any non-sufficient funds (NSF) received

Requisitioned additional funds needed to complete payoff avoiding monetary loss

Worked directly with Cashiering Department for miss applied funds

Calculated prepay fees due on loans

Supervised staff of 52 loan processers and allocated staff resources as per work flow and

operational demands

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