Customer Service Maintenance

DANIELLE C.STEWART

Ridgecrest, CA *****

E-mail: ********.**********@*****.***

PROFESSIONAL SUMMARY

Motivated leader seeking a challenging position that uses my

administrative, leadership and management experience, knowledge and wide

array of skills to exceed company objectives. Highly skilled clerical

professional with 11 years experience in the U.S Navy. Excellent customer

service, leadership, and interpersonal skills that promote teamwork across

various organizational levels. Energetic self-starter and reliably applies

knowledge to accomplish tasks. Productive with a noted reputation for

professionalism, discipline and commitment. Knowledge areas:

Supervisor, Management Librarian Record Keeping

Clerical Professional Administration Customer Service

WORK HISTORY

. AECOM Logs and Records Clerk- VX-31, NAWS China Lake, CA, 2009 -

Present

. Navy Legal Service Office, Pacific (USNR) Alameda, CA, 2009 - Present

. United States Navy, 1998 - 2009 (Active Duty)

. USN Central Technical Publications Librarian-HSC-8, NAS North Island,

CA, 2008 - 2009

. USN Aviation Logs & Records Front Line Supervisor-VX-31, NAWS China

Lake, CA, 2004 - 2008

PROFESSIONAL EXPERIENCE

Logs and Records Clerk/Technical Publications Librarian:

. Maintain aircraft records, maintenance data and flight data in

accordance with COMNAVAIRINST 4790.2 and applicable contractual

requirements for 30 aircrafts with 11 different type model series'.

. Ensure the provision of accurate aircraft and engine inventory of

those aircrafts and equipment serial numbers and configurations.

. Maintain and manage engines, auxiliary power units, automatic gun

systems and ordnance asset pools for all Fighter Attack aircraft

assigned.

. Maintain and transcribed required data in aircraft / engine /

propeller log books and associated records.

. Ensure timely submission of required Aircraft and Engine inventory

update messages and reports.

. Initiate and distribute applicable maintenance forms and work orders

in accordance with established procedures.

. Logged and categorized over 5000 technical directives electrically,

optimizing the entire Technical Directive distribution and tracking

process.

. Supported Quality Control Representatives daily with all

administrative inquires and administrative problems.

Legal Assistance Clerk:

. Provide legal assistance in such matters as voter registration,

indebtedness, Social Security, veterans' benefits, civilian counsel,

power of attorney, wills, motor vehicle licensing.

. Prepare records of hearings, investigations, courts-martial and courts

of inquiry.

. Prepare reports of mast proceedings.

. Help personnel prepare legal forms, letters and requests.

. Assist personnel in filing claims, and conducting their

investigations.

Central Technical Publications Librarian:

. Diligently coordinated, maintained and operated Navy Aeronautical

Technical Publications Library by receiving and distributing technical

publications, technical manuals, service bulletins technical

directives, and their updates daily to all required maintenance

personnel.

. Screened electronic messages and rerouting as necessary, answering

telephones, resolving a range of administrative problems and inquires

with extreme professionalism and excellent customer service skills.

. Completely revamped the technical publications program resulting in a

Grade of "On Track" from the Aviation Inspection team in addition

laudatory comments from Naval Safety Center inspectors.

. Supported Quality Control, assisting in their daily routine by

maintaining training records for 8 senior assigned personnel,

Scheduling qualification interviews, review boards and other similar

activities for supervisors and Division Officer.

. Trained 26 personal in dispersed library daily operations greatly

enhancing mission effectiveness.

. Conducted quarterly audits on dispersed library operations on 13

production work centers for maintenance and upkeep of over 450

publications

DANIELLE C. STEWART, Pg. 2

Aviation Logs and Records Front Line Supervisor:

. Supervised 9 Navy and 2 civilian personnel responsible for performing

administrative duties in support of 19 uniquely configured Fighter

Attack aircraft and upkeep of 47 aeronautical equipment records.

Maintained filing system of maintenance records for directive control,

custody records, control forms and reporting requirements.

. Key team player, provided essential Technical Directive training to 7

junior personnel and with meticulous upkeep of aircraft logbooks

directly contributing to grade of "Outstanding" for Logs and Records

and Maintenance Control during a NAVAIR Aviation Maintenance

Management Team evaluation (AMMT)

. Maintained and managed engine pool and ordnance assets for all Fighter

Attack aircraft assigned.

. Supervised clerical duties including flight record's data entry,

typewriting, office machine operations, preparation of correspondence

and reports, filing, and records administration.

. Efficient administrator analyzed data performed the duties of computer

system administrator and data base administrator for naval database

system.

. Earned two Letters of Appreciation.

EDUCATION/SKILLS & PROFICIENCIES

University of Phoenix - Actively pursuing a degree in Business

Management

Merrill F. West High School, Tracy CA, 1998 - Diploma

. Microsoft Windows 98/XP/Vista

. Microsoft Office Suite (Word, Excel, PowerPoint)

. Internet navigation and research

. Customer Service

. Microsoft Outlook

. Military word processing and database programs

. Interdepartmental coordination

. 40 WPM typing speed

. Written Communication

JOB RELATED TRAINING

. Naval Justice School, Reserve Legal Course Newport, RI - 2010

. Leading Petty Officer Leadership Course China lake, CA - 2006

. First Line Leadership Development Program Whidbey Island, WA - 2003

. Naval Aviation Maintenance Logs & Records Management Course, Whidbey

Island, WA - 2000

. Aeronautical Technical Publications Librarian Management Course,

Whidbey Island, WA -2000

. Aviation Maintenance Administration, Class "A" Technical School,

Meridian, MS - 2000

References available upon request

Contact this candidate