Human Resources Resource

Victoria Rodriguez

**** **** ****** *******, ***** 79423

abhlxj@r.postjobfree.com ( 806-***-****

EXECUTIVE SUMMARY

Human Resources Executive with over 15 years of comprehensive human

resources experience including recruitment and retention, conflict

resolution, change management, labor relations, benefits and payroll

administration. Proven experience collaborating with senior management to

conduct Human Resources strategic planning in order to support and further

corporate goals. Possess broad knowledge of human resources in a variety

of sectors including union and non-union environments

Core Competencies

POLICY DESIGN & Benefits Administration Employee Relations

ADMINISTRATION Employee Development & Safety Administration

Staffing & Recruiting Training

Payroll Administration Business Process / Policy

Development

Professional Experience

TEXAS TECH UNIVERSITY-LUBBOCK, TEXAS JULY 2010-APRIL 8,2011

Human Resource Interim Assistant Managing Director/Section Benefits Manager

. Assisted Managing Director in transforming Human Resources department

from administrative role into a strategic business partner with campus

community.

. Coordinated with senior management to drive key business goals.

. Conducted extensive analysis of existing HR organization and

development business plan to update procedures, services, programs and

operations.

. Directed human resources functions, including recruiting, hiring

practices, benefits and compensation. Assisted in transformation of

campus perception of bureaucratic HR function to value added service

by becoming strategic partner. Provide leadership and management

support in the Compensation, Operation and Benefits areas of Human

Resources.

. Set goals, objectives and procedures and to resolve problems and

policy interpretation. Oversee the overall day-to-day operation of

the Benefits office. Analyze departmental process and make

recommendations.

. Supervises the day-to-day activities of the benefits area including

employment eligibility, insurance, retirement, and annuity programs,

and disability. Managed a staff of 6 employees.

. Assist the Director of Special Project in the planning, development

and implementation of benefits administration policies and procedures

by communicating with department heads and other staff.Review policies

and procedures as needed to assure compliance with established

policies, regulations, Law, etc.-recommends changes when warranted.

. Review data from automated systems, such as Banner Systems, ERS,TRS,

and HealthSelect, Online

. Gather information and analyze specific situations and take action on

those findings.

. Analyze circumstances for employees contemplating retirement to

provide available options for that specific employee.

VXI GLOBAL SOLUTIONS-Lubbock, Texas and Youngstown, Ohio April

2008-July 2010

Human Resource Manager Contact Center with profits over 100 million in

annual revenues and over 1000 US exempt and non-exempt employees in

multiple sites. Supervised a staff of 7. Implemented best practices for

new site. Developed hiring plans and retention strategies. Accountable for

linking HR initiatives to corporate strategic business plan. Conducted

strategic negotiation to obtain cost savings on premium renewals and

improved benefit plans. Responsible for facilities management.

. Functioning as HR Director in Training for Texas and Ohio HR offices,

with oversight of 9 employees

. Compensation Analyst for all U.S. sites. Responsible for key areas

such as Talent Acquisition, Employee Relations, Safety, and Facilities

Management. Assisted Vice President of Human Resources in designing

policies and procedures for sites in Texas and Ohio.

. Strategic partner with Operations in startup onboarding processes for

multiple U.S. sites. Responsible for Benefits Administration for

Texas and Ohio sites-including vendor selection, employment

eligibility, COBRA Administration

. Collaborated with Operations to target and identify areas of

opportunities. Created solutions such as Leadership Development, HR

Boot Camp, Staff Development, and Talent Management processes.

. Handled federal and state reporting such as EEO/AAP Plan, FMLA,

Worker's Compensation, Unemployment Claims and hearings, and ADA.

Attended EEOC and American Arbitration Association mediation hearings,

conducted employee investigations.

. Facilities Management responsibilities to include purchasing, vendor

selection, and assisting in expansion project, hiring custodial crew,

and selecting security vendor

TEXAS TECH UNIVERSITY Lubbock, Texas January

2006-April 2008

Human Resource Payroll Supervisor. Responsible for analyzing processes for

new campus database in relation to departmental functions, as well as

creating and conducting departmental training for employees.

. Project Team Leader for implementation of campus wide database-BANNER-

including research development for web time entry payroll, processing,

and leave reporting, proposing institutional changes, recommending new

processes to key committees, presenting demonstrations to departments,

developing functional user training, and cross training staff.

Oversight for all payroll aspects of payroll functions for 1500 exempt

and non-exempt campus employees.

. Researched and resolved issues between Payroll, Budget, and Human

Resource departments. Implemented departmental cross training for

employee development. Maintained effective working relationships

among all staffing levels, including physicians, professors, and

departmental presidents regarding payroll issues, deductions, and

retirement benefits. Performed complex mathematical calculations. Set

up garnishments, calculated overpayments, manual checks, refunds, and

other special situations.

LUBBOCK HOUSING AUTHORITY - Lubbock, Texas

April 2003-October 2005

Human Resource/Payroll Director. Administered organizational policies and

procedures, created new hiring processes,

developed project plan for implementation of organization website.

Updated policies and job descriptions, and made

recommendations to executive staff and Board members regarding HR related

issues.

. Created on-boarding process for new hires to include New Hire

Orientation, Departmental Training, and Performance Evaluation

procedures, as well as implementation of new website.

. Handled employee relations issues/investigations, to include EEOC

hearings.

. Revised/updated Personnel Policy manual to ensure compliance to state

and federal laws, as well as Performance Evaluations and Job

Descriptions.

. Responsible for all aspects of payroll functions, including

maintaining Quarterly Tax Reports and Report 941. Administered

Unemployment/Workers Compensation/Safety Compliance programs.

Responsible for full cycle recruiting to ensure organization goals.

. Implemented and trained hiring managers on new interviewing

techniques-Targeted Selection (behavioral interviewing)

. Responsible for oversight of Requests for Proposals procedures for

health insurance benefit vendors.

STAFFMARK/AT&T CALL CENTER- Lubbock, Texas

January 2000-April 2003

Human Resource StaffingManager. Responsible for the implementation of

hiring processes for new ATT call center to ensure company strategic

hiring goals were met. Served on Implementation Team for creating of

multiple sites in Texas. Responsible for full cycle recruiting process

for 1600+ call center, such as pre-employment screening, online

application process, background verification, and job placement.

. Created and implemented staffing strategies to ensure alignment with

corporate goals. Managed entire full cycle recruiting function for

permanent or temporary employment agency, playing an integral part of

the decision making process. Conducted requisition reviews with

clients or hiring managers to determine essential job function

requirements, and develops sourcing strategies for recruiting quality

candidates. Reviewed applications and resumes, screened and conducted

job interviews with applicants, matched qualified candidates to jobs,

Partnered with vendor agencies such as Staffmark, and Spherion to

ensure proper compliance in hiring procedures. Certified Trainer for

DDI(Developmental Dimensions International) Targeted Selection

Behavioral Interviewing. In charge of supervising clerical support

functions for human resource coordinator and receptionist, as well as

training and managing 4 hiring managers.

. Assisted Labor and Relations managers with employee grievances,

investigations, and hearings with Union Representatives

KELLY SERVICES, INCORPORATED - Lubbock, Texas

September 1995-January 2000

On Site-Human Resources Supervisor. Partnered with client, Industrial

Molding, to meet their strategic hiring needs. Managed over 300 temporary

employees, to include hiring, termination, schedule management, and

training development.

. Developed job descriptions, and posts positions on internal and

external websites and job boards.

. Administered and scored tests, if appropriate, and evaluated applicant

skills, abilities, compatibility, and availability, as well as

conducting background and reference checks. Routed qualified

candidates to client or hiring managers. Offered and negotiated

competitive compensation.

. Served as liaison between 20 supervisors and 300 + temporary

employees, as well as for the Kelly Services branch office and the

onsite customers, Industrial Molding and Gary Products Group. Managed

entire full cycle recruiting function for permanent or temporary

employment agency, playing an integral part of the decision making

process. Conducted requisition reviews with clients or hiring

managers to determine essential job function requirements, and

develops sourcing strategies for recruiting quality candidates.

. Reviewed applications and resumes, screens and conducts job interviews

with applicants, matches qualified candidates to jobs, and provides

permanent and temporary placement of qualified candidates for required

job assignments. Responsible for employee coaching/counseling, as

well as termination procedures for over 300 temporary employees.

Education

WAYLAND BAPTIST UNIVERSITY 2007-PRESENT

LUBBOCK, TEXAS

*Master of Business Administration in Human Resources-completion date-

November 2011

Lubbock Christian University 2005-2007

Lubbock, Texas

*Bachelor of Science Degree in Organizational Management -Emphasis on Human

Resource Management

*Graduation Date: May 2007

South Plains College 1993-1995

Lubbock, Texas

* Associate of Applied Science Degree - Legal Assistant

PROFESSIONAL ORGANIZATIONS:

*Member of local and national (Society for Human Resource Management (SHRM)

*Member of College and University Professional Association for Human

Resources (CUPA)

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