Cynthia Valencia

***** ***** ****

Germantown, MD 20874

240-***-**** Cell

Home 301-***-****

abhlwn@r.postjobfree.com

Objective

A position which would allow me to utilize my extensive International

travel experience in a challenging, customer focused environment.

Education

King's College, London

Sociology (Extra-curricula study)

London School of Economics, London, England

BSc Sociology, 1978

Travel Industry Related Education

Thomas Cook -Foreign Exchange, 1 and 11

APOLLO -Advanced Intl. Fares and Construction

SABRE -Advanced Intl. Fares and Construction

American Express -Managing Performance

American Express -Human Resources, 1

Learning Tree International, Rockville, MD:

Project Management for Software Development

CAS - Certified ARC Specialist

Ski Industry

. Packaged ski vacations for sale to Church and Organizational groups;

packaged select U.S. and international Ski vacations for sale to

families, affinity groups both in the U.S. and inbound.

. Negotiated with Hotels, Airlines and Ski resorts

. Marketed tours through a local Radio Station.

. Produced a Ski Brochure for inclusion with Clients' Corporate Travel

tickets.

Travel Industry

. 28 Years experience at all levels of the Travel Industry

. 25 Years in Travel Management

. Advance SABRE CRS skills; rusty Apollo skills

. Excellent Geography, International Faring and Ticketing skills

. Customer focused, specialized in providing a VIP service

. Thrives in a fast paced, demanding environment

. Good knowledge of Back Office Systems and E 2 Solutions

. Excellent communication skills

. Thorough knowledge of the Fly America Act, Federal Travel Regulation

and Open Skies Agreement.

Employment History

Alpine Ski Tours/Ideal Travel, Vienna, VA 1982-1991 SABRE and APOLLO CRS

Director of Ski Tours 1982-1985 Vienna, VA

Vacation Manager 1986-1989 Vienna VA

Branch Manager 1989-1991 Washington DC

Employment History (continued)

2

Thomas Cook World Bank, Washington DC

Lead International Consultant 1991-1993 SABRE CRS

Reported to Operations Manager; led a team of 15 VIP reservation agents.

Reservations made by appointment for World Bank's VIPS; made reservations

for the World Bank president and other Executive Officers;

95% Complex International reservations; 5% Domestic U.S. reservations

Advised Visa requirements; liaised with Visa Department.

SABRE reservation system

Thomas Cook/American Express London, England 1993-1995

(Transferred by Thomas Cook, World Bank)

Branch Manager, SBC/Warburg/UBS, On-site SABRE CRS

Managed on On-Site office with 10 corporate reservation agents; 1 Leisure

agent and 2 Foreign Exchange agents.

Supervised the sale and purchase and sale of travelers' checks in all major

currencies.

Participated in SBC's Global Hotel Project negotiations.

Omega World Travel Fairfax, VA 1995-1998

Branch Manager, NASD, On-site Washington DC

Managed an on-site office and 4 STP's. 4 Reservations agents, dealing

primarily with the President of NASD and other executive officers. SABRE

CRS

50% International, 50% Domestic travel.

Conducted Customer Focus Groups at STP locations.

Youth for Understanding Washington DC

Director of Travel 1998-1999 (Organization declared bankruptcy)

Managed worldwide Group Student travel, liaising with On-site Travel

Agency.

Negotiated Airline and Hotel contracts.

Wrote Travel Agency RFP; chaired Travel Agency Selection Committee.

TQ3 Navigant/Sato Travel, CWT SATO Travel Arlington VA 2000- April 2010

Oct. 2000-Feb. 2001 DHHS Rockville, MD Branch Manager (Closed Office)

Feb 2001- March 2002 Program Manager, IT, Vienna, VA

Program Manager of a Team developing interface software for Sato Travel's

Government and Military clients on an AS400 platform; worked on the

development of a Galileo CRS link to Sato Travel's Subcontractor in Turkey

servicing the U.S. Air Force.

March 2002-April 1, 2010

Branch Manager and Supervisor, USAID, Washington DC SABRE CRS

Managed a team of 3 reservation agents and visa/passport department.

Arranged complex international itineraries, faring and ticketing for USAID

employees based in the U.S. and overseas; interfaced with E2 Solutions CRM.

Specialized in VIP travel arrangements; made overseas charter aircraft

arrangements for USAID Administrator and other staff.

Sold Travelers Checks to USAID employees to March 2006.

Employment History (continued)

3

Supervised the processing of diplomatic passports and worldwide visa

applications to 2006; supervised the visa/passport sub contractor from

2006.

Prepared statistical reports for USAID Travel Management, as required.

95% complex international, 5% Domestic U.S. travel.

Assisted with the monthly reconciliation of the CBA (Centrally Billed

Account).

SABRE reservation system.

April 1, 2010 - March 9, 2011

Manassas Travel

USAID, Onsite Washington DC

Senior International Agent, VIP Agent

Arranged complex international itineraries for USAID VIPS including the

Administrator and other USAID staff.

Mentored less experienced agents.

SABRE reservation system

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