Healthcare IT- Epic/EHR Consultant

BONNIE L. PRICE

**** *. **** **. ***, Fair Grove, MO 65648

Phone: 417-***-****

Email: abhlw6@r.postjobfree.com

Summary of Principal/Credentialed Training Experience

I have a 20 year career history in Health Care; hospital, Clinical Research

and outpatient settings.

Epic Ambulatory/EpicCare Build Certification in process, as well as Masters

Certification; Ambulatory Orders Transmittal

. Cross-functional business and Epic application knowledge; Principal

Trainer, Credentialed Trainer, pre/post GO-Live Support Specialist,

Certified Pathways Facilitator, curriculum design, workflow analyst,

E-learning development; WebEx, HealthStream, Sharepoint.

. Proficient at achieving an in-depth understanding of software,

policies/procedures, and workflows as a member of the Enterprise

project team' participating in discussions regarding build, testing,

and maintenance of the environment, and the development and

maintenance of training materials. Scanning expertise; Vignette and

OnBase.

. Expert resource and thought partner, ensuring that the work is fluid

and relevant to current issues. Demonstrates independent

judgment/strong work ethic.

. Technical Content Designer and effective communicator with strong

presentation skills able to express ideas clearly both verbally and in

writing; technical and non-technical terms for users and support staff

at all levels.

. Experience developing and conducting training of physicians & clinical

staff.

. Extensive experience in the healthcare field with ample clinical

knowledge/experience.

EXPERIENCE:

Mt. Sinai Medical Center, Manhattan, NY 02/2011

Go-Live Support Specialist

Epic EHR Implementation Specialist~Ambulatory/Infectious Disease~HIV

. EpicCare/CPOE/ClinDoc, Ambulatory Support

. Successfully supported the training and support of Physicians,

RN's, MA's, and Front Office Staff during their Epic implementation

and Go-Live.

Baylor College of Medicine, Houston, TX 11/2010-01/2011

Trainer/Analyst II~Cadence/Resolute

Process Change Management Team

. Upgrading Course Curriculum from Spring 2008 to Summer 2009

Resolute/Cadence

. System Testing Summer 2009

. Updating Manuals; Prelude, Cadence, Patient Access [Front Desk], Call

Center, Resolute PB, Referrals, Template builder, Workqueues

Bon Secours Health System, Richmond, VA 07/2010-10/2010

Ambulatory Trainer/Go-Live Support Specialist

. EpicCare/CPOE, Ambulatory/MyChart Training and Support

. Provide "at the elbow" support to end-users, physicians, nurses

and support staff during implementation. Medication Reconciliation,

Flowsheets, entering nursing notes, pharmacy integration, creating

smart tools, smart phrases, In-Basket, phone encounters/routing,

refill encounters, use of templates & letters, physician order

entry/results review, scanning, etc. Report/resolve any technical

issues, error messages, printing issues, security problems,

enhancement suggestions, etc. Provide a link between the end-users

and the Command Center for issues and problem resolutions. Identify

and report workflow and/or system configuration improvements.

Cedars Sinai Medical Group/Beverly Hills, CA

Ambulatory Go-Live Support Analyst 04/2010-5/2010

. EpicCare/CPOE/ClinDoc, Ambulatory Support of Stork (OB-GYN)

. Successfully supported the training and support of Physicians,

RN's, MA's, and Front Office Staff during their Epic implementation

and Go-Live. .

Mount Sinai Medical Center/North Shore Medical Group, Huntington, NY

Ambulatory Go-Live Support Analyst 03/2010-04/2010

. EpicCare/CPOE/ClinDoc, Ambulatory Support of GI and Dermatology

. Successfully supported the training and support of Physicians,

RN's, MA's, and Front Office Staff during their Epic implementation

and Go-Live.

OSF Saint Francis Medical Center, Peoria, IL

OSF Saint Anthony Medical Center, Rockford, IL 06/2009-11/2009

Epic ADT/Prelude/Cadence Principal Trainer/Workflow Analyst/Curriculum

Development/Revenue Cycle

. Epic ADT/Prelude/Cadence Principal Trainer/Developed Training

Curriculum & e-learning pre-requisites on SharePoint, as well as

Master Patient build and test. Deliver Credentialed Trainer course

in preparation for end-user training. Developed and administered

Comprehensive Credentialed Trainer and End-User Proficiency

Assessments.

. Perform process and workflow analysis and systems/applications

analysis with regard to the Epic build. Identified functionality gaps

and developed solutions.

. Cross trained with ClinDoc, HIM, Stork, ASAP, OpTime

. Configured application to meet internal requirements. Provide

status and issue reports as needed. Interacted with the project team

members responsible for developing reports, interfaces, data-

conversion programs and application extensions.

. Epic Workflow analyst/build/defined testing scenarios and unit

testing. Assisted Application Coordinators with resolving issues

within training and production environments.

. Support and availability during the pre & post "Go Live"

portion of the engagement for ADT, Cadence, Prelude, Resolute

Hospital & Professional Billing, as well as several other

applications.

. Support and work with the users and stakeholders on developing

/ validating Templates.

Assist with back-loading scheduling and registration of production

appointments prior to "Go-Live". Created handouts and cheat sheets

for use during "Go-Live" for Cadence, Prelude, ADT and ClinDoc. HIM

charting/deficiencies, document image management, ROI~ release of

information and others as needed.

. Support leadership participation and the ability to mentor the

group within ADT, Resolute HB/PB, Cadence and Prelude related

meetings that warrant training, technical, and IT involvement.

Provide Activation Support and associated roll-out requirements as

needed.

. Provides application and limited technical support for the

product line. Triage and troubleshooting assistance with the

application end-user, Care Center Operations, Case Management,

vendor, technical, and Help Desk staff.

Stanford University Hospitals & Clinics

Stanford Cancer Center, Palo Alto, CA

EPIC Ambulatory/EpicCare/CPOE Go-Live Support Analyst 01/2009-

02/2009

. EpicCare, Ambulatory HOD/HOV (including ClinDoc, Orders,

Willow) Cancer Center, ITA (Infusion Treatment Area), BMT (Bone Marrow

Transplant), Radiation Onclology, Hematology Support, Phillips and

Integrity patient monitoring systems.

. MAR; medication reconciliation, Chart review, medication order

entry, creating D/C orders, RX Sanpshot and MyLists,. Medication

administration instructions & history, signing and verifying,

medication interaction, printing medication labels, etc.

. Provide "at the elbow" support to end-users, physicians, nurses

and support staff during implementation. Report/resolve any technical

issues, error messages, printing issues, security problems,

enhancement suggestions, etc. Provide a link between the end-users and

the Command Centers for issues and problem resolutions. Identify and

report workflow and/or system configuration improvement opportunities.

Sisters of Mercy/St. John's, Springfield, MO

8/2008-01/2009

Credentialed Trainer/EPIC ADT/Prelude (Revenue Cycle)

. Conducted classroom instruction/training to end-users and super-

users for the implementation to include; all inpatient training,

Patient Access, ASAP, Stork, Case Management, Resolute HB,

Environmental Services, Call Center, and Ambulatory (HOD).

. Provided application and limited technical support for the

product line. Triage and troubleshooting assistance in the command

center during "go-live" implementation supporting all applications;

Optime, Stork, Willow, Clindoc, Orders, HIM, Radiant, ADT, Cadence,

RX, etc.. Utilized "Maximo" for logging Service Requests.

. Obtained Epic credentialed status, demonstrating comprehensive

knowledge of the ADT/Prelude application's administrative,

registration and application components and gaining a detailed

understanding of workflows and system configuration. Utilized

SharePoint and Chronicles.

. Developed curriculum, edited and tested training materials;

facilitator guides and participant manuals for accuracy and proper

workflow. Environmental testing in preparation for go-live.

. Demonstrated excellent coaching and change management skills in

specific Epic applications, strong platform skills and the ability to

handle questions and meet training objectives effectively. Took a

leadership role in promotion of system initiatives.

Cancer Research for the Ozarks/Cox Health Systems

01/2008-07/2008

Clinical Research Associate/Oncology

. Utilized Epic, IDX, Cerner, PowerChart, Logician, and Optical

as an end user

. Detailed screening of Oncology patient charts for participation

in clinical oncology research studies based on specific parameters and

eligibility criteria; diagnosis, disease staging, etc.

. Resolved queries, reports and follow-ups per protocol and

research base requirements utilizing strong investigative skills.

Review of clinical trial protocols for feasibility and preparation of

billing analysis for presentation to committee members.

Consent/enroll patients in clinical trials; direct patient contact,

direct and tactful presentation of the study parameters, online

registration of patient's.

BLR Associates (Physician & Health Care Recruitment Agency) 03/2001-

01/2009

President (Sole Proprietor)

. Contract and budget development; contract negotiations,

background verification, licensure &credentials.

. Source physician candidates via internet, referrals, cold

calls, job posting sites, mail campaigns.

. Partnership and relationship building

. Implementation of recruitment strategies for targeted

physicians, liaison between client and physicians throughout the

interview and employment negotiations process.

.

Clinical Research Associate & Coordinator

4/1994-3/2000

Guthrie Clinical Research/Guthrie Healthcare System

. Developed SOP's (standard operating procedures) protocols,

proposals and budget worksheets, patient informed consent forms,

regulatory documents, established patient recruitment strategies,

attended physician research investigator meetings.

. Participated in development of a national clinical trial as the

lead site. Co-wrote the protocol, made site selection visits,

designed all study related CRF's, patient consent forms, site and

patient study binders, monitored study activities, coordinated and

participated in clinical investigator meetings, maintained regulatory

compliance, ensured site compliance with GCP's & SOP's.

Institutional Review Board (IRB) Administrator

8/1992-4/1994

Guthrie Clinical & Surgical Research/Guthrie Healthcare System

(Performed this job simultaneously with Exec. Asst. position below)

. Oversight of the IRB and Clinical Investigators. Ensured

physician compliance with FDA, HIH, OPRR and Federal, State and Local

regulations. Ensured the protection, rights and welfare of the human

subjects of those participating in clinical research trials.

Coordinated FDA audits. Reviewed and revised By-laws a.

Executive Assistant to the Sr. Vice President

8/1992-6/1994

Guthrie Foundation for Education & Research/Guthrie Healthcare System

. Maintained day-to-day office operations, events coordination,

professional interaction with donors, prospects and other individuals

key to the success of the Foundation. Attended Board of Director's

mtgs., committee presentations, classroom instructions and public

speaking engagements. Overall, maintained a positive public image and

interaction with staff, Board of Directors, community leaders and

trustees.

Operations Manager: Reliacare, Inc., Pennsylvania District 7/1984-

6/1990

(Division of Greene & Kellogg) Home Healthcare Company

. Supervision of nine direct reports, implementation of yearly

budgets, inventory control, profit & loss monitoring, devised sales

call patterns, organized weekly staff meetings, met or often exceeded

quarterly accounts receivable goals.

EDUCATION:

Clinical Research Associate Training: ACRP, San Diego, CA ~Certification

Courses

Clinical Research Investigator Course: Process Improvement ~Certification

Course

SUNY Upstate Medical University, NY ~ Certification Course

Project Management Training: Greene & Kellogg, Syracuse,

NY

JCAHO~Joint Commission on Hospital Accreditation: Mesa, AZ ~ Certification

Course

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