T I F FA N Y T U C K E R

**** ****** ****** **** *** Grove, CA 95758 916-***-**** abhluz@r.postjobfree.com

B U S I N E S S A D M I N I S T R AT I O N

Expert with over 10 years of experience in medical billing, receivables, and account maintenance

distinguished by commended performance and proven results.

Extensive background in business and administration, including experience in employee

recruitment and retention, staff development, mediation, conflict resolution, benefits and

compensation, HR records management, HR policies development, and legal compliance.

Demonstrated success in negotiating win win compromises with developing organizational and

writing personnel manuals, corporate policies, job descriptions, and management reports.

Skills

Billing & Collections Staff Recruitment Performance Management

Accounts Receivables Medi Cal/Medicare/Manage Care Projects Management

Training & Development Contract Negotiation HR Procedures

Organizational Policies & Procedures Problem solving Techniques

Development

Professional Experience

CENTRAL cALIFORNIA nEUROLOGY mEDICAL Rocklin, Salinas, & Monterey, CA

Billing/Office Manager, June 2010 to Present

Supervises all aspect of the medical practice, including managing employees, creating policies and

procedures, overseeing billing department, accounts receivables, generating financial reports, insurance

contracts, credentialing, financial reporting, and security other duties needed to ensure smooth

operations of a high volume neurology practice..

Key Results:

Ensure all employees comply with all established office procedures, completing duties, and

accomplishing the work standards outlined in their respective job descriptions.

Evaluate, set priorities, and provide recommendations for improvements to speed up productivity and

work flow of the operation.

Supervise the billing department, including managing patient’s accounts, accounts receivables, and

creating financial reports.

Work closely with the all insurance carriers such as Medi Cal, Medicare, Worker’s Compensation

Private Insurance, and others to ensure that the medical offices and physicians and in compliance with

the state law and regulations.

Conduct monthly staff meetings and resolve problems, communicate, and implement workflow

improvements when needed.

T I F FA N Y T U C K E R

Phone: 916-***-**** Page 2

Health for all, inc Sacramento, CA

Director of Clinic Operations, 2006 to 2010 Medical Biller/Clinic Liaison, 1996 to 2004

Provide healthcare administrative duties that implements management of clinic operations, billing &

collections, accounts receivables, and human resource duties. Work with the Board of Directors and

Chief Executive Officer in managing employee daily workloads, creating policies and procedures;

recruiting; and develop orientation, training and incentive programs. Manage leave of absence programs

and personnel records; administer benefits enrollment and administer budget analysis; and handle HR

generalist workplace issues when needed.

Key Results:

Played a key role in obtaining approval in becoming a Federally Qualified Healthcare Center (FQHC).

Structured and implemented clinic and other outpatient procedures in cooperation with being in

compliance with the federal government. Developed new personnel and policies & procedure in the areas

of organizational structure, training, compensation, benefits packages, incentives and new employee

orientation.

Develops and implements operational procedures for billing and claims processing functions.

Negotiates annual salary projections at both the exempt and non exempt level.

Implement new medical billing system that is compatible and in full FQHC compliance. Provide training

of the clinical staff and providers on the system operations, strategies to increase productivity, and on

going procedures updates.

Reduced outstanding accounts by 40% annually through meticulous tracking, monitoring, and working

closely with various insurance carriers in a timely manner.

Recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible.

Covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits

information.

Review and negotiates service contracts to insure quality of service and competitive pricing are up to

organizational standards.

Reviews monthly financial statements of each area and follows up on irregularities, over budget

situations, etc.

Professional Experience (continued)

applied behavior consultants Sacramento, CA

Program Assistant, 2004 to 2006

Fulfilled administrative assistant functions, including training employees, administering with HR

functions, overseeing data entry and managing HR records.

Key Results:

Trained Behavior Consultants on monthly cost reports, timesheet allocations, and assists in development

and implementation of department systems and procedures as needed.

Coordinated internal and external project meetings including but not limited to typing agendas and other

meeting materials.

Reviewed and entered key data into information management or data system and ensured its accuracy.

Demonstrated a high level of professionalism in dealing with confidential and sensitive issues.

Composes, types, formats, and distributes professional correspondence and memoranda

T I F FA N Y T U C K E R

Phone: 916-***-**** Page 3

Education & Certifications

unversity of phoenix

Masters of Business Administration, 2007

Bachelor of Business & Administration, 2005

Of Note

Professional Development:

Strong interpersonal, organizational, problem solving, and analytical skills that demonstrates my

ability to deal effectively with diverse individuals at all organizational levels. Produce efficient and

effective work that assures accounts receivable are kept current, employee and labor relations are

met, and maintain workplace safety/security.

Reference:

Provided Upon Request

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