Customer Service Technician
Resume:
** **** ***** ***** 518-***-****
Amsterdam, N.Y. Cell 518-***-****
delos.kennicutt@hotma
il.com
Delos J Kennicutt
Qualificatio I have extensive hands-on experience with Wireless and Land Lines. I
ns overview have a strong background with Cisco, Ericsson, Nortel DMS100/200 and
Optical OC Product lines, as well as, Tellabs Titan 5500 Products,
Alcatel Netra/Wireless Media Gateway/RSP Products, Nokia BSC Products
and General Facilities Upgrades in a Field Service Ops environment. I
am familiar and proficient with all types of power, data (CAT5/6e) and
fiber cabling installation, termination and test requirements.
Delivering timely and effective Coordination/Communication of all
aspects of Project Completion from inception to Signoff with Internal
and External Customers.
Summary of
qualificatio Alomax Technologies East Greenbush, N.Y.
ns (EF&I Nortel/ Cisco/Nokia/Tellabs /AlcatelLu Central Office Equip for
a National Customer base)
04/02 - Present Network Technician/Site Team Leader (STL)
Nortel Networks - Field Service Operations Research Triangle
Park, N.C.
(EF&I Nortel DMS100/200 and Optical OC Products for a National
Customer base)
11/90 - 04/02 Network Technician/Site Team Leader (STL)
Network Field Technician
'89 - '90 Butler Telecommunications
Atlanta, Ga.
'87 - '89 McClain Telecommunications Culver,
N.Y.
'82 - '87 Lee Telephone Contracting
Johnstown, N.Y.
Network Technician/Site Team Leader (STL)
Managed multiple complex installation projects
(Wireless/Switching/Optical) interfacing with multiple
external/internal Customers, i.e., CO Engineer / CO Supervisor /
Engineering / Customer Service / Sales / Tool room / Technical
Assistance Center, etc.
Responsible for all P&L metrics associated with assigned projects
Select and assign personnel/crew, evaluate performance and communicate
outcomes
Install CAT5e/6, Copper Power/Switchboard and Fiber Optic Cabling in
Central Office Environment
Responsible for monitoring/tracking all Costing, Quality and Safety
metrics and reportables associated with assigned projects
Interfaced with external Customer throughout installation process
ensuring timely and effective project progress updates as well as
addressing any/all questions/concerns, driving resolution
Identified tool/test set requirements and ensured availability and
timely return
Managed the build/power-up/testing and turnover of equipment utilizing
NTP's and OEM Docs, assuring all Customer milestones were met/exceeded
Trouble shooting equipment as required to indentify corrective action
Maintained records of equipment failures, abnormalities and
diagnostics
Effectively submitted man load estimates, progress reports, approved
timesheets/vouchers in line with identified timeline requirements
Volunteered to work special assignments, as the needs of the
Company/business dictated, throughout the US, i.e., San Francisco,
Ca., Oklahoma City, Ok., Portland, Or., Dallas, Tx., Atlanta, Ga.,
NYC, N.Y.
Expanded leadership role as STL, responsible for all job related
Professional metrics and reportables
Training Interfaced with external/internal Customers to identify
issues/concerns drive resolution on per project basis
Installation and turn-up of Tyco Power Plants and Battery Strings
Same as Network Field Technician
Education Network Field Technician
Performed all aspects of installation (build / power-up / test) of
Misc. Equip on Customer premise
summary Reading and interpreting, schematics, blueprints, job specific
documents, manufacturing documents, CA drawings
Personal Utilized/understood effective use of micro fish, NEC Code book, NTP's.
Activities OEM Docs and Engineering documents
Specialized in AC/DC power running/termination and miscellaneous
References wiring. Including, but not limited to, large power plants, DSX,
complex MDF Cabling / wiring
Selected as "Team Leader", on numerous occasions, responsible for the
"Team" completing assigned projects within Costing, Quality and Safety
guidelines, managing the daily activities of 3 - 5 Technicians
(All training delivered by Nortel Networks Education Centers unless
otherwise noted)
Job Planning and Administration 1 Meg Modem Overview
DMS 100 Systems Operations Microsoft Office 97 Intro
DMS 100 Hardware Testing Microsoft Outlook Intro
DMS Systems Grounding 7 Habits of Highly
Effective People
Project Management Power and Grounding
Systems
Assertion and Conflict Resolution Principals of Grounding*
Leadership Through People Skills *(Delivered by the
University of Wisc)
Interviewing Situational
Leadership
Substance Abuse In The Workplace Interpersonal
Effectiveness and Listening
GED
Some College (Business Administration)
Attained 10 Exceeded and 2 High Achieved yearly reviews in 12 years
with Nortel Networks
Proficient with PCs and Windows Office Suite of software program
Golf, tennis, camping, fishing, softball, horseshoes
Provided upon request
Contact this candidate