Christopher J. Boyett

**** ******** ** ********** *******, TX 76227 940-***-**** abhlua@r.postjobfree.com

Objective

Obtain a new career opportunity where I can maximize my Technical, Network Operations,

Management and Quality Control experience, and also leverage my 16+ years of Telecommunications

Industry knowledge.

Value Offered

Vast experience supporting Telecom and IT requirements with accounts such as The Disney Store, Pier One

Imports, Children’s Place, EDS, Link Source and The State of Louisiana. Trained non-technical and technical

staff on new systems. Saved one client more than $200,000/year in technical support expenditures. Saved

another client $150,000/year in monitoring contract costs. Reduced system outages and troubles by 85% by

implementing PMP and Field Operations guidelines, saving millions in HW, labor and down-time costs.

Key Skills

Telecom: 16 years Business: solid Customer Focused: experience in

experience in Telecom and understanding of and Call Center operations, Technical

Network Op’s. ex-business owner. Support and Sales Support.

Management: supervised Team Player: works Work Ethic: Consistently surpassed

teams from 2 up to 60 employees. well with technical expectations, exemplifying my

IT Services: includes and non-tech’l staff. determination and dedication.

networks, switching & LAN/WAN.

Career Progression

Phone Works – Providence Village, TX

Sales Manager/Technical Manager/ Founder 05/06 to Present

Direct all aspects of day-to-day operations including accounting and billing.

Pre-wire New Construction or Wire Existing Developments for Phones.

LAN/WAN, Intranet, Internet computer networks.

Perimeter and Interior Systems on Commercial and Residential.

Training on Systems Operation.

Commercial and Residential.

Complete System Labeling at Central Location.

PBX, Routers, Switch’s “Cisco”, HUBs, cash registers, credit card machines and Bar coding equipment.

Developed a solid knowledge of an extensive array of tools, hardware and software materials.

Hiring contractors as needed.

Ordering equipment and supplies.

Securing short and long-term contracts for commercial.

Retail and residential low voltage installation and repair.

Sales for new business.

XO Communications – Plano, TX

Senior Lead Technical Engineer 07/05 to 03/06

Provide Second level Switch Technical Support 24,7 for the DMS500, Lucent 5ESS, SONUS (SIP) and

Pulse Point voice mail systems within the XO/NOC network.

Provide day-to-day support and troubleshoot, analyze and document related problems with the Network and

associated equipment to resolution.

Escalate and work issues with Engineering, Vendors, and Marketing and Design groups as required.

Provide excellent customer service to customers, Field Operations, the NOC, Engineering, Vendors,

Marketing, and Design groups.

Participate and facilitate weekly vendor management meetings in regards to maintenance issues and

product updates with their equipment.

On-call rotation along with 24/7 365 days a year standby in case of a network wide outage

Apply all patches and updates manually to DMS, Lucent and Sonus (SIP) switches along with other

equipment as DAC’s, Voice Mail, VOIP, Frame Relay, Cisco and CMDA.

Perform daily preventive maintenance on switch and voice mail equipment. Responsible for the surveillance

and maintenance of a Wide Area Network (WAN) including SONET, ATM, Frame Relay, REMEDY, VOIP and

DSL equipment.

Sage Telecom – Allen, TX

Contact Center Tech 08/04 to 07/05

Review assigned trouble tickets and escalation forms and add to daily activity log.

Open, update, and close trouble tickets and note customer accounts.

Review, research, analyze and interpret relevant customer account data using Sage’s and outside carrier

systems to troubleshoot problems found on the trouble tickets or escalation form and run diagnostic test.

Call customers to obtain or clarify information regarding trouble tickets and to keep customers updated of

trouble ticket status.

Interact with various carriers to troubleshoot and correct problems.

Work with internal departments to coordinate correction of errors and obtain additional information.

Worked on special projects as assigned.

CoServ – Frisco, TX

Telecom Central Office Manager 10/00 to 11/03

Managed a team of 11 people who reported to me directly plus another 45 from other departments when

needed on certain projects.

Managed both DMS 500 and lucent 5ESS complete switch sites.

Designed a Preventive Maintenance Procedure on both switch sites.

Developed a Field Operational guideline.

Responsible for all issues involving both the DMS and 5ESS switching networks and Frame Relay, ATM

switches. Network Elements including Alcatel, Lucent, Adtran, Cisco, Fujitsu, etc.

Reviewed daily traffic reports.

Produced weekly and monthly reports of switch activity.

Participated in reporting and solutions development during weekly meeting involving the DMS, 5ESS,

transport, and special circuits groups.

Red lined new circuits ensuring that all the provisioning is correct with the switches.

Developed a Network Operation Center (NOC) for 24/7 coverage of our network.

Worked on Nortel 200 amp 48 Volt DC rectifiers, C & D batteries, 1600 amp hours, Loraine DC to AC

inverters, Single point grounding system, Onan 275 KW generator E/W 400 amp and Onan A.T.S. 800 amp.

NetTel – Addison, TX

Technical Operations Manager 09/99 to 10/00

Responsible for the engineering, furnishing, installation, and general construction of Net-Tel’s Addison

switch room and sales operation.

Supervised a team with the installation and operation of the DMS 500, SPM and Tellabs 5500 and 532

DACs.

Coordinated the fiber installation from Southwestern Bell.

Installed alarms for the Harris System.

Managed central office, field equipment, and technical staff along with coordinating with the building

ownership.

Installed and maintained transmission equipment, Frame Relay, ATM.

Managed budget for Addison switch site.

Installation, troubleshooting, and maintenance of OC192, DS3, DS1, and DS0 level circuits including SS7,

analog, digital data and trunk, translations and Remedy.

Responsible for of all matters involving the Net-Tel Addison building, i.e. construction, maintenance and

repair of power equipment, as well as management of customer co-locate areas and agreements.

Used Netcool alarm filtering software to monitor the network and proactively interface with the appropriate

principals to resolve any network issues that may cause customer outages or latency.

LDS – Shreveport, LA

Telecommunications Switch Technician 4 10/95 to 09/99

Maintenance, troubleshooting of a DMS 500 switch. Worked with a Rockwall and Tellabs 532/5500 DACs.

Installed and maintained T1’s, DS3, OC12, OC192’s.

Building of SS7 links, route sets, eant, onat, onal, dal, pri and imt trunks on a DMS 500 switch network.

Knowledgeable in the installation and maintenance of of analog and digital data circuits.

Provided tech support to EDS data network in Texas locations.

Experience in troubleshooting with various telecom circuits (DS0, T1,E1, DS3, OC3, etc).

Performed on-call and after hour maintenance.

Supported NOC during regular business hours and solely responsible for the NOC after hours.

Provided on time delivery of new service in accordance with planned and scheduled due dates.

Coordinated with other departments and vendors to achieve on time delivery and establish a customer

rapport.

Utilized and maintained the Nexus/800 database.

Usage of test equipment: T-BERD 224, 107A, 211, 305, Lightwave and Centest.

Technical Skills

Operating Systems: IBM PC, UNIX (Linux), MS Window (Windows 9x, 2000, XP, NT, 7, Server), Windows

Office, MAC and Sun. Other: Installation of Software applications, including operating systems, installations of

computer hardware peripherals, field core, toolbar, cares 2000, Cisco routers and switches, configuration of

LANs/WANs.

Education

Southwood High School Shreveport,LA

Blinn College Brenham,TX

Nortel “SPM” Toronto, Canada

Contact this candidate