Customer Service Medical

Sarah Thompson

*** ********* ****** ( Peterborough ( On

705-***-**** ( ***********@*******.**

Profile

I am a recent graduate of Fleming College and successfully achieved my

Medical Reception Certificate. I am looking to secure a part or full time

position within your clinic. I have a true passion for caring for other

and enjoy working with the public. I have strong organization skills and a

team player, able to maintain strong working relationship.

Highlights of Qualifications

. Routinely demonstrate the ability to problem solve and take initiative

. Highly organized, with great attention to detail and follow-through

. Professional appearance and a strong work ethics

. Ability to work with discretion and confidentiality

. Exhibits superior public relations skills and multi-tasking in a fast-

paced environment

. Preformed various office tasks such as filing, opening and redirecting

mail and emails, ordering office supplies, maintaining a clean and

organized work environment

Education and Certifications

. Certified as a Medical Office Support Staff, Fleming College, 2014

. Certified as a Personal Support Worker, Durham College, 2002

. Training in Crisis Management and Conflicting Medications

. Certified in CPR C and First Aid

. Training in WHMIS

. Ability to work several computers systems including, Microsoft

Word,

Microsoft Excel and Goggle

Professional Experience

Customer Service Desk, Sears

Assist customers with returns, purchases, protection plans and service

packages. Answer inquires from customers and other stores regarding the

statues of orders and other service issues. Research lost and track

shipments. Check stock availability. Assist new employee training

including store polices, financing, credit card applications and register

operations. Personally increased store conversion rate for new credit

applications.

Perform office duties such as filing, data management and editing office

memos. Answer multi-line phone system and direct calls to correct personal

and departments.

Personal Support Worker, Stewart Home

Preformed and reported blood pressure, temperature and body weight.

Assisted with blood work and specimen collection. Assisted with personal

hygiene. Assisted residents with their daily medication, ointments,

supplements and inhalers. Maintained care plan, daily reports and MAR for

each resident. Preformed filing for all documents. Accompanied residents

to medical appointments, shopping and family visits. Provided emotional

and supportive service to care receivers and families. Maintained a safe,

sterile and comfortable living atmosphere. Prepared nutritious meals as

directed by their care plans.

Personal Support Worker, Pro Home Health Services

Observed and recorded clinical and treatment information. Assisted with

range of motion exercise and other rehabilitative measures. Collection of

specimens for medical tests. Assisted with blood glucose testing, insulin

injections and management with diabetes. Assisted clients with daily

medication, inhalers, oxygen tanks, colostomy care and supportive devices.

Daily medication counts and renewals. Preformed and reported blood

pressure, temperature, body weight and height. Prepared and served three

nutritious meals a day to seventy-five residents. Maintained the

cleanliness and sterilization of clients homes. Completed laundry and

minor mending.

Contact this candidate