Project Manager
Resume:
Brandon Erina
Austin, Texas, 78745
*************@*******.***
April, 11, 2011
To Whom It May Concern:
IT staff management, technical project management, architecture and administration require a unique
blend of expertise in strategic planning, process development, administration and leadership. Also
important is in-depth technical knowledge with the ability to perform and conclude time sensitive
delivery. I believe that my qualifications are an ideal match for this position, and I am confident I
would make a valuable and immediate contribution to your operation.
The following are highlights of my qualifications:
• A distinguished career directing staff, planning the development of quality network and
business solutions: including design, configuration, and support of fully functional, reliable,
and secure IT and business systems
• Technical and business proficiency in numerous platforms, network protocols, and
administration tools
• Comprehensive university education, industry training, and providing a broad understanding
of network administration, vulnerability isolation, fault analysis, and database administration
• Exceptional leadership abilities with the demonstrated capacity to build, train, and mentor
highly productive and motivated cross-functional teams
In addition, I offer outstanding organizational skills, which have proven to be a critical asset in
developing, maintaining, and supporting dynamic network, systems, business, and database solutions.
The qualities combined with my dedication and tireless work ethic should enable me to make a
positive impact with your organization.
Enclosed is my resume for review. I would welcome a personal interview at your earliest
convenience to discuss your needs and objectives, and the possibility of working together to meet
them. Thank you for your time and consideration.
Sincerely
Brandon Erina
Summary:
Accomplished IT professional with a demonstrated success implementing strategic national and global IT
initiatives that improve business functionality with positive impacts on the bottom line. Skilled
information systems manager, project manager and systems analyst with a proven ability to lead, and
motivate teams to maximize productivity. Technology savvy self starter, adept at moving into new
environments and extrapolate from existing experience to quickly adapt to new technologies fluently.
Possess first-class communication and collaboration skills to lead and work in concert with diverse
groups effectively.
Technical Skills:
Operating Systems: Microsoft Windows Server NT/2000/2003/2008, VMware ESX 3.5,4.1,
Hyper V, Microsoft Exchange Server, Microsoft SharePoint 3.0, Active Directory, Microsoft
Visio, Microsoft Project, Linux Red Hat/Fedora, AIX, UNIX, Client; Microsoft Windows
98/NT/2000/XP/Vista, 7, Microsoft Outlook, Microsoft Office Suite 2000, 20003, 2007, 2010,
DOS for Windows
Software: Ghost, Drive Image, Sonic Wall Firewall, Lotus Notes/Sametime, Solar Winds Orion,
Cisco ASA, LANDesk, GFI Languard, LanSurveyor, EZ Audit, Outlook, Lotus CC-Mail and Lotus
Organizer Group Scheduling, Norton, McAfee and Trend Micro Antivirus, Remote Tools, RDP, PC
Anywhere, VNC, Adobe Acrobat, Adobe Distiller, Adobe, Microsoft Exchange, WASP Inventory
Management, Remedy Action Request System, Peregrine Action request, Hummingbird Exceed,
Automated Work Distributor (AWD), Business Intelligence, Crystal Reports, Accuzip/NCOA,
Programming: Java, JavaScript, Perl, DOS, HTML, Microsoft Visual Basic batch script.
Hardware: Compaq, Dell, HP and IBM desktops and servers, as well as IBM, Dell, HP, Toshiba
Laptops. HP and Sun SAN and NAS solutions, Solar Winds Orion, Cisco ASA and SonicWall 3060-
4060 Firewall,, Dell and Hitachi SAN, Dell 1950,2650,2850, 2950, AX100, Power Vault 745N, 770N,
1220T Tape Power Edge 2300-1400, Black Diamond 6808 Layer 3, Black Diamond Summit 24e,
Cisco 2821 and 2600 Series., VERITAS Tape libraries
Enterprise Printer: Xerox Enterprise 4110, Xerox DocuCenter 75 Enterprise, Xerox Work Center
Enterprise75, Epson, and Lexmark printer systems
Database: Oracle 10g, 8i, 6i, Microsoft SQL Server 2000/2005, 2008, Microsoft Access
Professional Experience:
Department of State Health Services
IT Operations Manager
Health Care Division –Woman, Infants, and Children (WIC)
Austin, Texas
May 2010- Current
Core Responsibilities
Under the general supervision of the Austin-Metro Health Support division Director, serve as IT
Operation Manager for the Specialized Health Services Support Group. Duties performed: advanced
management and/or oversight activities for daily operations of Texas Department of State Health
Services (WIC). Manage direct reports technical staff and provide direct support to ARRA Program
Coordinator. Provides guidance and leadership to assigned staff to ensure services are coordinated,
efficient, follow best practices and policies, and meet service level agreements. Provide metrics and
status reporting for these activities to IT senior management. Responsibilities include meeting
established goals, ensuring work plans and schedules are in place and properly executed, organizing
the work based upon best practices, and overseeing day-to-day operations so that projects are
completed on time, within budget, and within scope and quality requirements. Performs highly
advanced computer systems analysis and project managerial for DSHS as a member of the Operations
Unit. Perform individual tasks as necessary. Assign, coordinate and manage new projects to
effectively meet agency needs. Do analysis/design plans. Review and approve designs including
charts, diagrams, tables that depict the present and proposed systems in terms of tasks accomplished.
Consult with customers and staff to effectively plan, implement and manage quality assurance
processes for computer systems and networks at DSHS. Direct/perform the design and
implementation of computer system software utilities which interface with application and network
software for required functions at DSHS. Maintain existing systems. Monitor resolution of production
problems in both application and network environments. Review/analyze existing processes/systems
for efficiency/effectiveness. Provide system level documentation for customers. Advise and consults
with DSHS customers in providing support services and evaluating service level performance
consistent with DSHS, HHSC and DIR plans, standards and guidelines. Maintains up-to-date
knowledge of other areas within the branch and negotiates sharing of resources to achieve objectives
across the Section. Assist in the guidance and development of staff through review of performance
data, consultation, training, and performance appraisal during implementation of technical systems.
Assure assigned area conforms to and complies with all related policies, architecture standards,
procedures, activities, and required reports provided by the section, DSHS, HHSC, and oversight
agencies. Provides input to Unit Director and Branch Managers on budget development, staff
allocations, and recommendations for effective and efficient use of resources.
Systems Analysis and Project Management
Using the ITIL v3 project management methodology, I was designated lead to direct
activities/projects to resolution including the technical analysis, planning, design, implementation,
coordination, organizing of tasks within the Operations Unit involving multiple resources both inside
and outside the agency to ensure effective service delivery for DSHS customers. Responsibilities
include meeting established goals, organize and assign tasks to staff, ensuring work plans and
schedules are in place and properly executed, organizing the work based upon best practices, and
overseeing day-to-day operations so that projects are completed on time, within budget, and within
scope and quality requirements. Responsibilities include assuring services are delivered in a cost
effective manner and in compliance with HHSC standards for architecture, security, and project
management methodology; are appropriately coordinated with customers; overseeing projects that
cross functional agency systems which provide enterprise level services which require coordinating,
planning, and scheduling during the project development and implementation stages; Develop and
implements strategic planning actions and policy decisions and makes recommendations of the
Agency's efforts; plans and schedules studies and system implementations; analyzes and assists in
defining agency disaster recovery responsibilities and procedures; facilitating continuous process
improvement; recommending new and innovative approaches to better service delivery or reduced
costs; and meeting and evaluating group compliance with service delivery benchmarks..
Computer Sciences Corporation (CSC)
Information Systems Architect
Principal Lead
Financial Services Sector- Insurance and Re-Insurance
Austin, Texas
January 2008-2010
Core Responsibilities
Responsible for model, pilot, development on Microsoft production systems and all aspects of network
server infrastructure including project planning, systems architecture, network administration, technology
development and procurement, Hardware/software inventory, performance tuning, as well as maintenance
and support operations. Project managed Microsoft 2000 upgrade project to Windows 2003 and 2008
Operating Systems. Maintained automated build scripts for Microsoft Windows 2000, Windows 2003 as
well as Red Hat Advanced Server 4 OS Baselines. Responsible over 400 servers on and offshore
including Microsoft Windows 2000/2003/2008 AIX, UNIX, Linux, and VMware servers. Planned, tested
and implemented solutions utilizing virus scanning of incoming, web based traffic. Weekly production
data migration on Microsoft SQL file servers consolidated onto a clustered Microsoft NAS server with
Microsoft SAN based storage. Management of active directory assignments and inherited rights filter to
Windows Active Directory permissions. Responsible for planning, testing and deploying Microsoft
Virtual server operating systems through VMWARE to provide infrastructure computing services and
server consolidation. Planned, tested and implemented data migration from to ESX 3.0 utilizing space on
minimal downtime.
Technical Lead and Project Management
Using catalyst project management principles (PMP methodology), I was designated lead architect for
Nortel to Cisco business to business VPN network security project, technical lead in disaster recovery
planning and testing on Microsoft servers, Microsoft data center migration and Microsoft Operating
system upgrade projects. Also was the technical lead projects with cross platforms include Microsoft
SQL, AIX, UNIX and Oracle, Automated Work Distributor (AWD), Business Intelligence, with
competencies in Crystal Reports. Proficient in Microsoft planning software such as Microsoft Visio and
Project. Provided remote and onsite technical leadership responsibilities for the Business Process
Outsourcing (BPO) LAN/WAN based application/platform infrastructure team. Ensuring system delivery
of efficient operational process, management of IT SLAs, change control, advisor for enterprise
architecture, design and operational governance. Technical project management and liaison activities with
other CSC groups including Global Infrastructure Services, Managed Computing Services, multiple
development groups and internal and external client Support. Successful experience in: Complex IT
environment, project management & methodology experience. Strong leadership, excellent interpersonal
skills and excellent written documentation. Manage employees and initiate resource planning and staff
development. Work in a customer centric environment with strong negotiation, partnering and delivery
skills.
Sheshunoff Information Services/Thompson Media
Business Systems Engineer
Financial Publishing
Austin, Texas
June 2005- Jan 2008
System Implementation/Business Role
Manage and team build through negotiation, influence, and planning skills. Problems solve strategic,
analytical, and critical thinking skills. Assure the professional development of management and staff
including technical business analysts’ skills. Plan, staff, direct, control and lead all activities including
expenses, long-range and short-term planning, and all human resource management functions such as
interviewing and selecting applicants, training and development, appraising and compensating
performance and ensuring compliance with financial community guidelines. Assess, forecast, and plan
systems business resource and information services needs within the context of the companies' defined
business and technological strategies. Articulate a strategic vision, which is clear and based on customer
requirements and can translate into IT requirements consistent with the technology/architecture direction.
Achieve results through appropriate use of personnel, technology, and processes. Review and approve the
enhancement and maintenance of new and existing systems within allotted budgets. Exhibit effective
technical/business skills and understanding to conceptually discuss the technologies/processes required to
meet customer business requirements. Efficient and organized to develop realistic implementation plans
while being sensitive to time constraints and resource availability.
Development
Develop communication network and strategies including standards, current and future network
topology, and capacity planning. Conduct assessment; analyze cost; develop project plan for
communications projects; order necessary voice and/or data communications equipment; install
and/or coordinate equipment installation, move and reconfigure; configure and test procedures and
equipment. Develop and plan network strategy and emerging technology to support future enterprise
needs. Meet with vendors to hold product demonstrations and to resolve communication and network
issues. Provide training to staff in various voice and/or data communication and network functions.
Networking
System Development Life Cycle analysis (SDLC)-Design, analyze, and implement Microsoft systems
and migrate information accordingly. TCP/IP, DNS, NFS, ICMP, TFTP, TLS/SSL, FTP, HTTP,
IMAP, POP3,, SMTP, SNMP, SSH, TELNET, ECHO, ETHERNET, Wi-Fi, TOKEN-RING, ATM,
Knowledge of network and communication hardware and software. Travel to offsite locations to
resolve complex voice and/or data communication, network problems; and arrange for vendor support
if necessary. Understand, TCP/IP, Remote Desktop, and IP Telephony, Voice over IP solutions with
respect to network design characteristics and related configuration of hardware and end-user devices
Understand and integrate methodologies of Metropolitan Area Networks (MAN)
Administration
Coordinate network, technical and maintenance support with outside service providers. Detect and
prevent intrusion and other security. Research and evaluate voice and/or data software and hardware,
services and other communications equipment; apply hardware and software release upgrades;
recommend improved and most efficient hardware, software and procedures. Maintain records and
special reports of work performed. Create logical, physical and protocol maps. Provide staff with
Network documentation standards and procedures. Maintain Server. Including software security
patches, operating system updates, performance tuning, log analysis, maintaining application updates
and bug fixes. Administer video and surveillance technology
Raymond James Financial, Inc
VPN Security Project Lead
Financial/Stock Trading Floor
Detroit, MI
January 2005 to March 2005
VPN Project Lead to 1100 Branches in the United States. Install, configure and problem resolution to
VPN security hardware and software. Provide workstation support for financial braches/banks across
the United States. Provide primary remote client support and on site client support. Install, upgrade,
image, deploy, train client on hardware and software. Problem solve Ethernet, ATM, TCP/IP,
Cable/DSL, Dial up networking issues
Pfizer Pharmaceuticals
Desktop Support Engineer
Pharmaceutical development and manufacturing
Ann Arbor, MI
March 2004 to January 2005
Maintained 97% success rate on SLA ticket closer. Onsite Support for 1000 Microsoft PC support for
high profile clients (Director, Senior Director, Site Head, and VP’s). Support for desktop, network,
VOIP, hardware, software printer, and peripheral devices, Responsible for ticket resolution, software
installation, upgrades, deployment, training, and customer service. Resolve, maintain, troubleshoot
complex building LAN/WAN (e.g. subnet hubs, switches, patches, drops, wireless, TCP/IP, Ethernet
hosting) Support on site and SMS remote control support globally. Maintain Active Directory.
Provide Client MS Exchange Support. Knowledgeable of firewall administration, Norton, Trend
Micro and McAfee corporate security, Use of imaging software using Ghost, Drive Image, Image
Cast, Use of Peregrine Service Center to manage client requests
Oakland Community College
Desktop Support Technician
Royal Oak, Michigan
September 2000 - To January 2004
Develop technical policies, technical documentation, and procedures. Worked with I.S. Manager and
Financial Department as Project Liaison. Responsible for System Development Life Cycle analysis
(SDLC)-Design, analyze, and implement, new systems and migrate information accordingly. Resolve,
maintain, troubleshoot complex building LAN/WAN (e.g. subnet hubs, switches, patches, drops,
wireless, TCP/IP, Ethernet hosting. Responsible for daily operations, maintenance, and end-user
support of campus facilities. Monitor network resources including shares, user rights, server usage,
back up/ restoration, capacity, monitoring and planning. Advise management of corrective actions.
Create and maintain users, directory structures, security rights and printer configurations. Maintain
inventory control. Perform preventative maintenance in accordance with departmental policies.
Knowledge of firewall administration, Norton, Trend Micro and McAfee corporate security
Education:
P. A.C. E - Bachelor of Arts, Computer Systems Management, St. Edwards
University 85 % Compete - Degree expected 12/2011
Associate of Applied Science, Computer Information Systems, Oakland
Community College, Computer Technology Specialist Option
CIS.CTS.AAS (Specialized AA degree-3 year)
Professional Development:
Cisco ASA Training –Firewall/Wireless Administration -2010
Active Directory GPO - 2010
Solar Winds Orion 10.1 New Features -2010
Creating Basic Reports with Crystal Reports 10-2008
Manipulating Report Data with Crystal Reports 10-2008
Using T-SQL in SQL Server 2000-2008
Automated Work Distributor™ (AWD®) from DST Technologies-AWD Systems Architecture and
Administration-18 classes completed -2008
Microsoft Querying SQL Server 2Kwith Transact-SQL-Austin Community College-2007
Microsoft Access Database 2003-Beginner, Intermediate, Advanced, Design and Administration
-ExecuTrain-2007
Planet Press 5 Transactional and Variable Content Document Printing and Output Management.-Plant
Press 4 day Private Instruction-2007
Xerox 4110 - Enterprise Management-Xerox Private Instruction-2007
Linux + - Austin Community College-2007
Linux Red Hat -Austin Community College-2007
Oracle 10g-Administration and Performance-Oracle University-2006
Extreme Networks-Router Configuration-Extreme Network 2 day-2006
Representative board/volunteer positions
HOA-Board Member President
Partners in Education Mentor Program- Elementary School Mentor
Education Imagination-Volunteer Judge-2007-2010
Career Day- Ortega Elementary School-Guest Speaker-2007
Presentation and Instruction:
International marketing research and analysis: Global research gathered from G7/G8 countries,
government embassies, consulates, international trade publications, and private sources. Information
was gathered, analyzed, packaged and presented. Tutoring/Instruction: Computer Information
Systems classes for Oakland Community College
Contact this candidate