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Customer Service Human Resources

Location:
Detroit, MI, 48219
Posted:
April 25, 2011

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Resume:

ANEKA T. MONTGOMERY

**** ******* ******

Rochester Hills, MI 48306

abhlrf@r.postjobfree.com

Phone: 248-***-****

Objective: To obtain a position with a reputable corporation where I will be able to utilize my excellent interpersonal skills,

knowledge, ability and have the opportunity for growth.

Employment History:

PESG (Professional Educational Services Group) Southfield MI

School Secretary 11-08 to 06-10

Manage the school office, maintain accurate and appropriate records and files relative to the effective

operation of the office; Set-up databases, track files, purge files.

Complete in an accurate and timely manner essential office reports such as payroll, requisitions, etc.

Organize and type a variety of reports, letters, internal documents, file, keep informed of internal

procedures. Create documents/correspondence using word processing software (Microsoft Office; Word,

Excel, Access and PowerPoint) Run queries, reports and enter data into system. Answer related internal

and external questions within authority.

Prepare memoranda, answer telephones, and operate modern office equipment. Provide customer

service, greet visitors, take messages, and schedule appointments.

Responsible for bank deposits, field trip and bus correlation, ordering supplies.

Accountable for enrolling new students assigning them schedules and dropping withdrawn students

Also handle all attendance of substitutes and absences of staff.

Weekly monitoring of all students absences, Update system with demographic changes, or any changes

as needed.

File reports for any injuries, incidents and discipline for staff and students.

Oasis Outsourcing Corporate/Staffing West Palm Beach, FL

New Hire Specialist/ Staffing Specialist 01-06 to 08-08

Manage the process and ensures proper new hire paperwork is properly gathered and processed.

Develop and retain business by providing customer service and performing a variety of administrative

tasks that support the overall mission of quality performance and service.

Payroll posting to accounts, audits and reviews to ensure accuracy and federal compliance.

Compile and prepare reports as requested. Handle benefit changes, salary changes, assignment changes,

LOA, RTW knowledge of immigration regulations.

Wage and Hour Laws compliant/ EEO amenable,

Prescreen and interview candidates for hiring managers,

Expand business development with stupendous client contact and human relations.

Assist with applicant processing, unemployment, employment verification, and all HR functions.

Attended on-site customer visits, provided positive product positioning with our PEO clients.

Developed, coordinated and wrote job postings.

Recruitment experience in Sales, HR professionals, Administrative, Medical, Accounting, Lt. Industrial, IT

Alternative Home Health Care Ft. Lauderdale, FL

New Hire Specialist 09-05 to 12-06

Provided current and prospective employees with information about policies, job duties, working conditions,

wages, and opportunities for promotion and employee benefits

Planned and conducted new employee orientation facilitated weekly orientation sessions explaining

employment including work plans, pay schedules, policy and procedures and administered tests.

Compiled and maintained records from FDLE, performed background checks

Responded to written and phone requests for VOE,

Conducted and summarized on exit interviews, made presentations for job fairs,

Handled all new hire documentation (applications and I-9), benefits and workers' comp., administration

Processed employee performance appraisals and merit increases

Alaroan Staffing Royal Palm Beach, FL

Staffing Coordinator 12-02 to 07-05

Supported HR with various administrative responsibilities including the areas of on boarding, orientation,

transfer, exit, and assignment changes

Worked with supervisors to update and maintain HR database for employee lifecycle including hiring system,

onboarding, and organizational changes.

Generated HR analytical reports using HRIS system

Administered various human resources plans and procedures for facility personnel; assists in development

and implementation of personnel policies and procedures; prepares and maintains facility handbook and

rules.

Participated in developing department goals, objectives, and systems

Developed and maintained affirmative action program; maintains other records, reports, and logs to conform

to EEO regulations

Conducted recruitment effort for all non-exempt personnel and temporary employees; conducts new-

employee orientations.

Participated in administrative staff meetings and attends other meetings and seminars. Maintained company

organization charts and employee directory

Recommended new approaches, policies, and procedures to effect continual improvements in services

performed.

Managed worker’s compensation program, which includes assisting with accident investigations, prepared

corresponding reports, and develops return to work strategies with insurance carriers, physicians, and

supervisors.

Managed FMLA process to include tracking of time, distribution of forms, follow-up with employees, reviewing

including approving/denying and verifying FMLA requests

Managed the facility’s non-exempt attendance records Prepared/issued/tracked corrective Acton for violations

Assisted with bargained positions job postings, job bidding process including candidates’ suitability for

position

Processed payroll

Maintained compliance with federal and state regulations concerning employment

Homecomings Financial (GMAC Mortgage) Farmington, MI

Loan Processor10-01 to 10-02

Processed and prepared loans for closing in retail mortgage loans (conventional and government, purchase

and refinance) Under various loan programs in accordance with policies and procedures, registered loans on

the origination system and maintain system accuracy,

Issue proper disclosures as required by federal regulatory compliance, reviewed rate lock for accuracy,

ensured overage and underage is approved as well as waiver of any fees,

Set up files and order all necessary exhibits for appraisals and credit reports, checked alternative

documentation for accuracy and potential problems, ordered title insurance, flood and tax certificates and

surveys, reviewing for problems upon receipt, Reviewed all documents thoroughly before submission to

underwriting,

Obtain and review documents for acceptability against loan conditions, with the loan officer, coordinate with

buyers, sellers, title companies, escrow agents, surveyors and real estate agents to obtain additional

documentation,

Completed loan submissions and assisted in closings, over looked HUDS to ensure accuracy, and updated

the conversation log as needed.

Education:

College Graduate, Bachelors Business Administration/HR- Minor Davenport University

Computer Skills:

Microsoft Office Suite, Windows 7, Zangle, AS400 (Kronos), Lotus Notes, Timekeeper, Citrix, 10key



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