Customer Service Manager

**** ** *** ** ( LAWTON, ok ( *****

580-***-**** ( ***********@*****.***

Alicia E. Spencer

objective

Position in an industry which would allow for the use and

continued development of my training.

Work of experience

July 15, 2010 to Present Sweets Galore

Lawton, OK

Owner/Marketing Manager

. Developed marketing and business plan. Completed all

required accounting ledgers. Customer invoices, monthly

reports, billing to customers, monthly inventory entered into

ledgers. Completed and logged all daily deposits. Setup

delivery schedule for items ordered. Purchase all supplies

needed for completion of projects. Responsible for

efficiently completing all orders that are placed. Baked

cakes, cupcakes, and any type of dessert that the customer

was requesting for all types of occasions.

November 11, 2007 to July 15, 2010 Lincare, Inc.

Lawton, OK

Center Manager

. Interview, hire, train, and supervise quality candidates.

Make sales calls on existing and potential referral sources

on a regular basis. Communicate effectively with doctors,

administrators, directors of respiratory therapy departments

and others responsible for referrals. Implement Lincare

safety programs, and maintaining records. Make sure center

is in compliance with all federal, state, and local

regulations. Controls inventory and does purchasing of

equipment and supplies through the central processing system.

Responsible for growth of the patient base through

excellence in customer service. Responsible for the

profitability of the center and for implementing and

directing cost controls. Perform equipment setups in

patients' homes. Responsible for maintaining a fleet of

leased vehicles including establishing a routine preventative

maintenance program and follow up of major maintenance.

Record keeping and inspections of vehicles is a critical part

of the responsibility. Required to perform on-call duties on

a rotational basis with other employees in the center.

June 11, 2007 to November 11, 2007 Platt College

Lawton, OK

Pharmacy Technician Instructor

. Teaching students compounding, I.V. Admixtures,

Pharmaceutical mathematics, Anatomy, Physiology, Pharmacy

law, and keyboarding.

August 15. 1998 to June 9, 2007 Woodson Pharmacy

Lawton, OK

Pharmacy Technician

. Billing to health insurance carriers, management, tracking,

and collection of accounts receivables, ordering of daily

supplies (medications, paper, pens, etc.), answering phones,

inputting prescriptions into the computer, preparing of

prescriptions for pharmacist approval, supervising of

employees, training of new employees, daily deposits, account

management of returned goods to wholesales, operating cash

register, coding for Medicare and Medicaid through the online

programs, and explaining insurance procedures to customers.

education

2001 to 2007 Cameron University Lawton,

OK

Bachelors of Business Administration

. Specialization in Marketing

. Minor in Chemistry

1997 to 2000 Lawton High School Lawton,

OK

High School Diploma

Certification

September 2002 to Present

Notary Public

Skills

. Experienced in office administration and management.

. Implemented procedures to better organize potential growth

in the company.

. Successful in bringing new clients to further the growth

of the company.

. Experienced in external and internal marketing/sales.

. Excellent marketing/sales experience.

. Highly motivates to meet all goals.

. Trained in human resource procedures.

. Proficient in Word, PowerPoint, and Excel.

. Trained to complete accounts receivables and account

payables.

. Able to complete Medicare and Medicaid online claims.

Contact this candidate