Administrative Assistant Customer Service

Krista Watts

**** ********* *****, ******* *****, OH 44138

(T) 440-***-**** (E) abhlpk@r.postjobfree.com

Summary

Accomplished professional assistant with varied experience,

instituting organizational strategies and measures for continuous

improvements and efficient business operations. Enthusiastic,

adaptable, self-starter who meets project deadlines and requirements

while performing multiple tasks within fast-paced environments.

Skilled in using technology to enhance speed and accuracy of

administrative tasks. Excellent interpersonal skills and trustworthy,

discreet, ethical and committed to superior customer service.

Skill Highlights

. Extensive experience booking domestic & international

travel

. Microsoft Word, Excel, PowerPoint, Access (2003 &

2010), Lotus Notes

. PeopleSoft, ADP, Kronos & JD Edwards

. Calendar management & extensive event/conference

planning

Professional Experience

03/2011 - Present American Greetings

Cleveland, OH

Administrative Assistant (contract)

. Assisting Retailer Financial Services Department with the

correction of database for Papyrus and Recycled Greetings

customer information.

. Ad hoc reports and projects for legal department, sales

representatives, or accounts receivables department.

. Various projects related to larger accounts, such as

gathering past invoices, proof of deliveries and credits

which are forwarded to the customers.

. Contact all customers via phone or email regarding their

accounts payable information.

. Confirming all credit card payments through system.

09/2010 - 03/2011 CCS Medical

Independence, OH

Office Assistant (office closed)

. Interview, train, mentor, and supervise home delivery

drivers

. Create, control, and report budget for the operations.

. Responsible for inventories, fixed investment and rolling

stock.

. Develop, submit, and provide ongoing updates to corporate

National Manager.

. Business plans that include general business plans and

manpower projections for

home delivery.

. Ensure that operations and all areas of responsibility

are in compliance with federal, state and local

regulations dealing with CMS, DOT, FDA, EEO, OSHA and all

other regulatory agencies.

06/2009 - 09/2010 Momentive Performance Materials

Strongsville, OH

Administrative Assistant (contract)

. Supported COO and Operations team through personal

document management, calendar organization and collateral

preparation for meetings.

. Completed various projects for IT, Human Resources,

Engineering and Environmental/Safety Departments on a

daily basis.

. Coordinated marketing information for sales

representatives/trade shows.

. Created detailed presentations for visiting organizations

and guests.

. Communicated with domestic and overseas offices to

arrange business to business projects and shipments.

. Booked domestic and international travel, extensive event

planning.

. Maintained detailed administrative and security

procedural processes that improved accuracy and

efficiency.

. Maintained database and security equipment for three

plants.

Krista Watts Page 2

08/2005 - 11/2008 Ajilon Professional Staffing

Cleveland, OH

Administrative Assistant/Payroll Coordinator

. Provided administrative support to Regional VP, Branch

Managers and sales teams in the Financial and Finance

Consulting divisions. Assisted office division as

needed.

. Managed operation workflow typed correspondence,

presentations, proposals, letters, emails and memos.

. Booked all travel arrangements and managed all event

planning.

. Processed candidate applications, tax forms, and

educational verifications.

. Scheduled interviews and all testing required for

candidates.

. Managed filing systems, databases, marketing materials &

mass mailings.

. Created e-marketing materials for the sales staff on a

weekly basis, which included candidate summaries.

. Coordinated special events and projects for recruiters.

. Processed all expense reports (for recruiters and

candidates) and office payables.

. Oversaw the weekly execution of multi-state payroll for

700-1000 contract employees.

. Processed benefit enrollments, garnishments, payroll

paperwork, and year end information.

. Audited files to verify compliance with federal, state

and company guidelines.

07/2003 - 05/2005 European Adoption

Strongsville, OH

Administrative Assistant

. Assisted in all areas of administrative work including

data entry, file organization and research.

. Managed several large projects for various departments.

. Scheduled complex international travel bookings to

Russian and Kasistan for clients.

. Accurate and on time delivery of all travel documentation

for clients.

. Established effective system for record retention by

creating database for all travel arrangements and follow

ups.

. Handled all discrepancies and/or special needs between

clients and airlines or hotels.

07/2002 - 07/2003 Dental Health Partners

Parma Heights, OH

Office Assistant

. Scheduled appointments for multiple dentists.

. Submitted all insurance forms for payment.

. Updated patient accounts and information on a daily

basis.

. Contacted insurance providers for verification and

authorization.

. Communicated with patients to obtain payments on

outstanding accounts.

. Managed daily office operations, maintenance of equipment

and office budget.

. Communicated with patients regarding follow ups,

treatment plans and financial arrangements.

Education

University of Phoenix

Business Management/Accounting

Associates Degree - GPA 3.5

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