Technical Support Training
Resume:
To: Human Resources Recruiter
I am excited to present my resume to your company. With an advanced
knowledge and understanding of the Epic Application, I am able to swiftly
problem solve and present a solution. I am experienced in providing Epic
training for the Ambulatory and In-Patient Modules for clinical as well as
physician support teams. I have detailed understanding of workflows, system
configuration, and maintaining training documentation.
My ability to lead is a strong characteristic, and my solid professional
work ethic has been noted by others in the past. I am willing to excel, get
credentialed and/or certified as needed. I am granted the flexibility to
travel, and most times I am available with 24 hour notice.
Based upon our apparent match, I look forward to the opportunity to show
you how my skills can benefit your company.
Respectfully,
Andrea B. Arrington
abhlpd@r.postjobfree.com
Andrea B. Arrington
4070 Princeton Rd
South Euclid, OH 44121
abhlpd@r.postjobfree.com
OBJECTIVE
To contribute to a company as an Epic trainer/consultant, with a strong
medical background.
PROFESSIONAL EXPERIENCE
Profero Solutions Beechwood, OH
03/2011- Current
EPIC Implementation/Go-Live Support
IT Technical Support Specialist - Contractor
EPIC Trainer - Contractor
Cleveland Clinic Foundation, OH
Training Clinical staffing for the implementation of the Nurse Challenge
Question Transition module. Assisting with pharmacy authentication for
Order Entry, Dispensing, Verification, and Administration of medications.
Departments of focus are Oncology, Urology, Nephrology/Dialysis, Chemical
Dependency and Behavioral Health.
Profero Solutions Beechwood, OH
02/2011
EPIC Implementation/Go-Live Support
IT Technical Support Specialist - Contractor
EPIC Trainer - Contractor
Cleveland Clinic Foundation, OH
Training Physicians, and clinical staff, with the implementation of the
Discrete Sig prescription application. I dealt exclusively with adult and
child neurology departments
Profero Solutions Beechwood, OH
10/10-11/2010
EPIC Implementation/Go-Live Support
IT Technical Support Specialist - Contractor
EPIC Trainer - Contractor
Bon Secours Hospital Richmond, VA GO-LIVE!
Training and supporting Epic//Epicare, and
ConnectCare builds version (9); Conversion rollouts & software
implementations to a paperless software system. Support to Physicians and
clinical staff with a focus on Pediatrics, Behavioral Health, and Cardiac,
and Surgical. Liason between nursing informatics and nursing staff.
Alego Health Willoughby, OH
02/2009- 10/2010
EPIC Implementation/Go-Live Support
IT Technical Support Specialist - Contractor
EPIC Trainer - Contractor
Training and supporting Epic//Epicare, and ConnectCare builds version (9);
Conversion rollouts & software implementations to a paperless software
system. Support to ED Nurse, ED Providers, Inpatient Providers, Labor and
Delivery, Women Services, Endoscopy, Oncology, CICU, NICU, PACU, Pulmonary
Telemetry, Orthopedics, Renal, Cardiac, and Surgical ICU, Medical ICU,
Cardiac Surgical, and Ambulatory-CCF.
Trainer to In-House Physicians, Nursing Staff, and Employees at Cleveland
Clinic Foundation. Classroom' training delivery / informal, 'on the floor'
training assistance during start- up Start-up support, documentation Liason
between nursing informatics and nursing staff.
Centers For Dialysis Care Shaker Heights, OH
10/2007-08/2010
Hemodialysis Practitioner
Providing dialysis care for ESRD patients under direct supervision of a MD
or RN. Mainly consisisting of cannulation, vitals, charting, patient
education, and glucose testing. Administering medications such as heparin
and normal saline intravenously. Changing catheter dressings using aseptic
techniques. Machine set-up, testing and disinfection. Ensured safe
initiation and re-transfusion.
Associated Estates Realty Corp. Richmond Heights, Oh
02/1996-07/2001
Leasing Consultant
Touring prospective residents through 924 unit apartment complex. Sales,
marketing, taking applications, verifying applicant information, inspection
of vacant suites, creating work orders and resident support.
EDUCATION, TRAINING AND CERTIFICATIONS
2009 Certified Hemodialysis Practitioner
2007 Certified in CPR
09/2006-04/2007 - Cleveland Institute of Medical and Dental Assistants
Medical Assistant Certificate
01/2001-10/2003 - Lakeland Community College
Pre-requisite courses towards Registered Nursing degree
-Advance Medical terminology
-Phlebotomy
-Medical Coding
References Available Upon Request
Contact this candidate