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Manager Customer Service

Location:
Cary, NC, 27511
Posted:
January 28, 2011

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Resume:

[pic] Clarence E Lamb III

**** ********* *****, ****, ** 27511

Home: 919-***-****, abhlp2@r.postjobfree.com

[pic]

Objective Professional manager with a broad-based

background in business development, human

resources, personnel management and store

operations. Strong leadership and

motivational skills; proven ability to

quickly build rapport, establish trust,

train and motivate people of all levels.

Recognized for professionalism, positive

mental attitude, commitment to

excellence, and demonstrated ability to

communicate and interact effectively with

senior management, associates, and

customers. Big-picture focus on company

goals has produced increased efficiencies

in production and sales.

Human Resource Management .

Interviewing/Training/Developing

Personnel . Benefits-Wage Administration

Project Management . Expense and

Inventory Control . Policies, Programs

and Procedures

Experience Store Manager - Tuesday Mornings Corp.

Raleigh NC. - 2008 to Present

Trainer, hiring staff, managing labor

hours, team building, merchandising

products. Customer service. . Payroll and

cash handling. Inventory controls .

Number 2 store in region for least amount

of shrinkage. Spearheaded and

successfully implemented ongoing

recruitment program to hire and

effectively train all personnel.

Sales Manager / Leader / Trainer -

Blockbuster- Cameron Village. Raleigh NC.

- 2007 to 2008

Assisting the manager, team building,

training new staff employees . . Hiring

and interviewing. Successfully managed

client accounts and support, ensuring

proper and effective handling of

requests, as well as problem resolution

and customer service issues.

Sales Manager / Leader / Trainer -

Blockbuster. Lake Miriam Plaza, Lakeland

Fl - 2005 to 2007

Assisted the manager, team building,

training new employees . . Hiring and

staffing. Commended for dedicated work

ethic and rewarded by steady promotions

and training in all aspects of work.

Manager / Shift Leader / Director /

Trainer - Hollywood Video. 997 Memorial

Blvd E Lakeland, Fl - 2004 to 2005

Performed manager functions which

included handling cash application

functions, bank deposits & balancing the

store ledger. Recognized for long hours,

commitment to customers, attention to

detail, professionalism, and follow-up.

Store Manager - Hollywood Video 16707.

Detroit Avenue Lakewood, OH 44107 - 2002

to 2004

Performed manager functions which

included handling cash application

functions, bank deposits & balancing the

store ledger. Developed and implemented

improved policies and procedures,

resulting in improved efficiency and

productivity. Successfully implemented

ongoing recruitment program to hire and

effectively train all personnel.

Produce Manager / Trainer - Meijer's

Department Store. 2200 Tiffin Ave

Findley, Ohio 45840 - 2001 to 2002

Managed the Produce Dept, checked stock

for bad merchandise and replaced with

fresh produce. Demonstrated ability to

meet the needs of patrons, dependable,

hard working, reliable, and punctual.

Production / Forklift Certified / First

Aid Responder / Trainer /Certified

MachineOperator / Supply and Receiving

Manager - Concept Packaging Group.

Findley, Ohio - 1999 to 2001

Warehouse inventory specialist oversaw

the shipping & receiving area, ran

forklift when needed, trained new

employees as needed maintained purchase

levels for needed production demands.

Sales and Customer Membership Dept. -

Sam's Club. 3950 Morse Rd Columbus Ohio -

1998 to 1999

Customer service area assisting with

customer returns, generating new

membership for new consumers &

businesses.

Shift Manager / Training Manager - Burger

King. 1272 North Main St Bowling Green,

Ohio - 1996 to 1998

Store manager functions, handled bank

deposits, cash transactions, managed a

crew of 20 employees in food preperation

and cusomer service.

Shift Manager / Training Manager - Mc

Donalds 12776. Deshler Road North

Baltimore, Ohio - 1992 to 1996

Store manager functions, handled bank

deposits, cash transactions, managed a

crew of 30 employees in food preparations

and customer service. Trained and hired

new employees

Education Culinary Institute of America - Hyde Park

, New York. 1994

Diploma, Business ManagementCulinary

Arts, Minor: Fine Foods, GPA: 3.00

Extracurricular activities include

positions of leadership as well as

additional work on teams and committees.

Successfully completed all coursework and

training requirements in culinary

management and preparations of fine

foods, maintaining inventory levels and

purchasing food products from Multiple

vendors.

Elmwood High School - Jerry City Ohio.

1992

Diploma, Business Managent, Minor:

Economics

High academic standing.

Summary Skills: . Computer Program such as

Microsoft Office including; Word, Excel,

Access, and PowerPoint,Time Management

skills.

Years of experience in planning,

organization development, and general and

administrative management. Recognized

team building, mentoring and leadership

skills. Experienced in facilitating

change in a workforce to support

reengineering initiatives and meet

organizational operating, financial and

quality objectives. Ability to write and

implement efficient work schedules,

policies, programs and procedures.

Demonstrated talent for recruiting,

interviewing, hiring, directing and

supervising staff.

References References Upon Request



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