Customer Service Management

Rellim Business Solutions, LLC

*** ******** ****** *.*. Box 31 Clermont, IA 52135 563-***-****

****@**************.***

ellim Business Solutions offers first-line collections, customer service and various other back-office

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administrative functions to large corporations looking for a leaner way to do business and small

businesses that don't have the resources to handle these functions themselves.

PROFESSIONAL EXPERIENCE

Accounts Receivable/First line Collections Lead Generation

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• Back office Administration Market Research

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• Bookkeeping Payroll

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• Customer Service Spreadsheets & Accounting Reports

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• IT Functions Bi lingual/translation services

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PROFESSIONAL AFFILIATIONS

Salesforce.com, 05/08 to Present

Our employees currently handle outsourced customer service and first line collections for the San

Francisco based software company from its offices in Northeast Iowa.

Key Results:

• Collections Analysts each manage a portfolio of 750 800 accounts.

• Analysts consistently perform at or above the standards as set by the Global Customer Service and

Bad Debt divisions at Salesforce.com corporate headquarters.

• Complaint resolution

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Jigsaw, 11/10 to Present

• Rellim Assists the world’s largest contact database company in the cloud with first line collections

and customer service.

Key Results:

• Playing a vital role in decreasing invoice age by handling potential escalation issues in real time

correspondence with customers.

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Salsalabs.com, 2/11 to Present

Rellim provides contracted services in collections and customer service capacities for the Washington

D.C. based company.

Key Results:

Increased and measurable payment results have been attained since Rellim began partnering with

•

Salesforce in 2008.

rellim business solutions, llc

Résumé Page Two

degrees/Secondary Education/Specialized Training

GOLDEN GATE UNIVERSITY – San Francisco, CA

BS – Management

university of iowa – Iowa City, IA

BA – Political Science

Clarke College – Dubuque, IA

M.Ed.

LORAS COLLEGE – Dubuque, IA

BA – Speech Communication/Media

WEST LIBERTY STATE COLLEGE – West Liberty, WV

BA Elementary Education

NORTHEAST IOWA COMMUNITY COLLEGE – Calmar, IA

CORNELL COLLEGE – Mount Vernon, IA

BA – English/Art

UPPER IOWA UNIVERSITY – Fayette, IA

BS –Psychology/BA – Marketing/BS Conservation Management/BA Education

ROCKHURST UNIVERSITY – Kansas City, MO

United States Air Force

Electronic Warfare Systems Specialist Training/Information Technology

Technology Summary

MS Office (Word, Excel, PowerPoint) Salesforce Cloud Platform Oracle QuickBooks DOS

Windows (all) Cobal C++

563-***-**** or toll 888-***-**** http://www.rbsoutsourcing.com

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