Profile

Results-oriented professional with a proven track record of consistently

exceeding both organizational and individual performance objectives across

a range of disciplines and responsibilities. Detail-oriented, efficient

and organized self-starter with extensive experience in real estate and

accounting.

o Strong analytical and problem solving skills; excellent decision-

making abilities

o Excellent written and verbal communication skills

o Resourceful in the completion of projects, effective at multi-tasking

o Superior office management and organizational skills

o Highly trustworthy, discreet and ethical

Skills Summary

Project Management Computer Savvy Calendar Management

Report Preparation Scheduling Accounting/Bookkeeping

Written Correspondence Real Estate Office Mgmt.; 80 wpm

General Office Skills Valuation Professional

Market Studies Presentations

Key Accomplishments

o Achieved consistent above plan performance by exceeding revenue

objectives every six months for three consecutive years while in

client facing role.

Result: Company exceeded revenue objectives by 5-10% each year during

the three years.

o Played pivotal role in leading the sales department to achieve

aggressive annual revenue goals by instituting company-wide training

iniatives.

Result: Increased closing rates by 10% and enhanced customer retention

by 15%.

o Assisted controller with design and implementation of a targeted

program for account collections through telephone, mail and e-mail.

Result: Increased both cash flow and accounts receivable by 15%.

o Enhanced staff morale, employee retention and sales performance

through suggestions of an incentive program

Result: Achieved solid employee retention and generated a major

increase in sales.

o Managed IT Department for the entire company from laptop and network

acquisitions to software installation as well as technical problem

solving and support.

Result: Reduced overhead budget item by 35%.

o Spearheaded complex special assignment for larger client.

Responsibilities included management of client relationship, appraisal

project and project support team.

Result: Successfully retained client, achieved target revenue.

Employment History

CHARLES M. RITLEY ASSSOCIATES LLC 2004-2009

Executive Assistant to President/Commercial Real Estate Appraiser

o Responsible for appraising commercial property working under the

direction of the President

o Managed client and provided feasibility, arbitration, litigation

support, financial analysis and other consultation services

o Reviewed/analyzed lease agreements, developed feasibility assessments

+ market research projects

o Managed IT department and spearheaded telephone system conversion

o Managed and approved Research Assistant deliverables

CAMERATTA PROPERTIES, LP 2000-2004

Executive Assistant to Partner/Real Estate Financial Analyst/Bookkeeper

o Responsible for appraising commercial property working under the

direction of the President

o Managed client and provided feasibility, arbitration, litigation

support, financial analysis and other consultation services

o Reviewed/analyzed lease agreements, developed feasibility assessments

+ market research projects

o Managed IT department and spearheaded telephone system conversion

o Managed and approved Research Assistant deliverables

ELEGANT INTIMATES, INC. 1998-2000

Founder and Principal

o Developed business plan and launched private venture retail store and

managed all buying of inventory, staff and accounting functions.

Handled marketing, advertising, merchandising and displays

CAMERATTA PROPERTIES, LP 1992-1998

Executive Assistant to Partner/Bookkeeper to Real Estate Financial

Analyst

o Responsible for construction cost tracking and reconciliation for new

developments

o Prepared income and expense projections and company operating expenses

and budget

CHARLES M. RITLEY ASSOCIATES, INC. 1988-1992

Executive Assistant to President to Commercial Real Estate Appraiser

o Executive Assistant to President handling all business matters to

increase client base and represent the President in client relations

o Promoted to Commercial Real Estate Appraiser

o Completed commercial real estate reports, estate valuations,

minority interest valuation

o Prepared arbitration, litigation support, testimony and other

consultation services. Organized expert witness

testimony/litigation cases for President and Vice President

PAUL A. RICCHETTI, DDS, MSCD

1985-1988

Bookkeeper/Receptionist

o Managed all computerized and manual A/R and A/P and handled insurance

processing and billing

o Managed office duties: scheduled patients, handled phone calls and

patient correspondence, as well as filing, typing and transcription

Education

Associates Degree - Business Management Lakeland Community College

Computer Skills

MS Word 2007, MS Excel, MS Outlook, Word Perfect, Quattro Pro, Adobe

Reader, Adobe Writer, Adobe Phtoshop, Amicus Attorney, Q & A, Costar (real

estate database), Metroscan, Argus, Peachtree Accounting, Quickbooks, MS

Windows XP, MS Windows 7, Internet Explorer, Timberline and Mas90

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