Customer Service Medical
Resume:
Michele Boney -Faison
Rose Hill, NC 28458
abhlnh@r.postjobfree.com
Objective
To establish a career in administrative support and build upon skills
obtained through my previous employment.
Qualifications
Strong customer service skills, including heavy inbound calls
Proficient in multi-line phone systems (10+ lines)
Knowledge of general office systems, machines and computer programs (Excel,
Microsoft Word, Publisher, Word Perfect, Quick Books)
Experienced in Import and Export procedures and preparation of export
documents as well as government and country requirements for product export
Proficient with Fed-ex and UPS on-line shipping and-office mail
distribution
Education
2010 - Present Ashford University, Clinton, IA
1990-1994 James Sprunt Community College, Kenansville, NC
1985-1989 Wallace Rose-Hill High School, Teachey, NC
Experience
April 2011 - present
MDA (Muscular Dystrophy Association) Wilmington, NC
VRC/ volunteer recruit coordinator, call businesses in the area that is
hosting the "lock up event". In efforts to get that business to participate
in the event.
March 2009 -December 2009, Processing Assistant
N.C. Division of Medical Assistance - Clinical Policy
Duties include uploading Formal Hearing Notifications and Hearing Requests
from the Office of Administrative Hearings of N.C. into the PCG
Clearinghouse.
July 2008 to February 2009, Provider Enrollment Specialist
N.C. Division of Medical Assistance, Raleigh, NC
Duties include processing incoming individual, in-state physician
applications to become NC Medicaid Providers. Answer incoming calls,
questions pertaining to new or previously submitted applications, update
provider information when necessary using MMIS, also use penalty tracking
database, SB929.
June 2006 - February 2008, Receptionist
Arnold W Carson, PLS PC, Wilmington, NC
Duties include answer phones, greet clients, prepare work orders on a daily
basis, type elevation certificates for flood insurance purposes, deed and
map research as needed for various work orders or projects. Filing,
indexing and updating older filing system as needed.
April 2005 to June 2006, Receptionist
Life Academy Christian School, Wilmington, NC
Duties include receptionist for school and chiropractic office (in same
building). Greet parents and patients, daily filing, answer phones, type
correspondence, memos and other necessary documents concerning students/
parents.
Schedule appointments for head of school and teacher / parent conferences.
Accept payments for tuition and other school related functions also
schedule and coordinate necessary testing for students.
References
Becky M. Hines
Arnold W Carson PLS PC, Wilmington, NC
Supervisor, Corporate Secretary
Arnold W Carson
Arnold W Carson, PLS PC, Wilmington, NC
Owner
Sara Harris
Division of Medical Assistance, Provider Services
Raleigh, NC
Supervisor
Contact this candidate