Customer Service Training
Resume:
Krista L Steen
Permanent Address:
**** ***** *** ****** *******, MN 55720
Work: 218-***-**** ext 5211 Mobile: 218-***-****
******.*****@*****.**.**
Work Experience:
Recreation Therapist Sr. -State of Minnesota--Department of Corrections
5/2002 to present
1. To provide lead work and direction to the recreation team that is
responsible for developing, implementing and supervising a comprehensive
recreation program so that the leisure needs of the offenders are met.
2. To provide lead work and direction to security officers assigned to
recreation, Offender recreation workers, Offender photographers and
activity officials, statisticians, scorekeepers and clock keepers so that
recreation and leisure programming are appropriately delivered according to
the facility's policy.
3. To properly maintain recreation facilities and equipment for the safety
of offenders and staff, and oversee the management of materials and
supplies so that recreational services are properly delivered.
4. To implement, program and monitor the In-House Movie Channel.
5. To plan, implement, direct and monitor and verify orders for the the
Offender Hobby-Craft Program.
6. To plan, implement, direct and monitor the Offender Photo Program. This
includes management of the recreational fund and offender photo fund so
that expenses are in compliance with budgetary limitations.
7. To maintain accountability of all offenders in recreation areas at all
times so that institution policies are followed and institution security is
maintained.
8. Cooperate with co-workers, supervisors, outside agencies and others
concerned with recreational activity with emphasis on teamwork so that the
most efficient operation of the recreation department and other facility
programs are maintained.
9. To introduce recreational pursuits to offenders, develop new recreation
functions and to create new programs so that the overall recreation program
at MCF-Willow River / Moose Lake is comparable with community recreation.
10. Conduct offender orientation explaining the recreation opportunities
and rules & regulations at MCF-Moose Lake.
11. Develop a seasonal recreation activity schedule to include leagues,
holiday activities and special events.
12. Developed a format and procedure to compile league activity statistics.
13. Coordinate, post, supervise, and direct weekly recreation activities.
14. Prepare, distribute and post league schedules.
15. Prepare, post, supervise and direct holiday activities and special
events.
16. Prepare and submit recreation announcements, notices, job openings,
representative meetings and upcoming activities for the Offender Bulletin.
17. Supervise offenders in recreation areas and activities scheduled in the
gym and recreation yard.
18. Maintain accountability of keys and radios assigned during the shift.
19. Make security checks and rounds of the recreation area.
20. To remain alert to altercations, security breaches, or any other
unusual activity, intervene as appropriate and report to supervisor.
21. Conduct an inventory check of recreation equipment and document at the
end of the day/work shift.
22. Monitor the use of recreation equipment used by offenders.
23. Write incident reports for any accident, injury, incidents or
suspicions that occur during shifts.
24. Write rule violations and recreation area sanctions when offenders have
broken policies or regulations.
25. Interview and hire offenders for recreation worker/clerk positions.
26. Train and supervise offender recreation workers/clerk.
27. Conduct daily inspections and evaluate the work performed by the
offender recreation workers.
28. Test, train and supervise offenders to work organized leagues and
holiday activities as referee, umpire, score keeper, time keeper,
statisticians or commissioner.
29. Maintain and update recreation worker job descriptions and work duties.
30. Document hours worked by recreation workers and special events worked
by offenders and route to offender accounts.
31. Complete recreation worker evaluations and review with the offender
quarterly.
32. Supervise, officiate and referee organized leagues and holiday
activities.
33. Conduct offender orientation explaining the hobby craft program rules &
regulations and personal photograph rules & regulations.
34. Approve hobby craft orders, working in conjunction with Property Staff.
35. Maintain photograph equipment and supplies, review and approve
photographs, maintain paper work (logs, retakes, unauthorized photographs,
offender rule violations log)
36. Review and revised hobby craft and offender instructions.
37. Order recreation supplies for the gymnasium and recreation yard as
needed.
38. Complete an annual inventory of all supplies, equipment, etc.
39. Evaluate recreational equipment and supply needs and report to the
recreation lieutenant.
40. Submit quarterly report information and statistics on recreation
activities, hobby craft, and offender personal photographs to the
recreation coordinator.
42. Submit month-end recreation activity reports outlining scheduled
activities, offender participation, leagues, special events, holiday
activities, offender personal photograph information, offender photograph
charge back report and hobby craft program information.
43. Survey recreation interests of offenders.
44. Be in contact with outside recreation people and programs to keep
abreast of new trends in recreation.
45. Evaluate program effectiveness, review results for needed additions
and/or deletions of programs and submit concerns, ideas, and suggestions to
the recreation lieutenant.
President (Volunteer) - Area Memorial Scholarship Fund
1/2000 to 1/2002
1. Plan and implement Fundraising functions for area youth scholarship
fund.
2. Solicit donations from area businesses for Fundraising functions.
3. Facilitate meetings with Volunteer Committee
4. Work with local, county and state agencies to ensure proper policies and
laws are abided by.
Specialized Designer/Worker- Precision Embroidery
1/2002-Present
1. Produce, maintain, or repair specialized custom embroidery products.
This could include cutting, sewing, trimming, and pressing
2. Provide creative ideas and logos for business, athletic and fan wear.
3. Creation of digitized logos and customization using various computer
programs.
4. Must be keen to details to ensure customer satisfaction.
5. Provide customer service for current and potential customers
6. Inspection of garments for damage and quality control when completed
7. Maintenance and cleaning of machine and machine heads when needed.
8. Working with vendors in troubleshooting when machines are
malfunctioning.
9. Assist in billing and accounts payable when needed.
10. Worked in a retail setting to promote products as necessary.
11. Delivery of garments if necessary.
Recreation Therapist - Department Of Corrections--Moose Lake
10/1993 to 5/2002
1. Conduct offender orientation explaining the recreation opportunities and
rules & regulations at MCF-Moose Lake.
2. Develop a seasonal recreation activity schedule to include leagues,
holiday activities and special events.
3. Developed a format and procedure to compile league activity statistics.
4. Coordinate, post, supervise, and direct weekly recreation activities.
5. Prepare, distribute and post league schedules.
6. Prepare, post, supervise and direct holiday activities and special
events.
7. Prepare and submit recreation announcements, notices, job openings,
representative meetings and upcoming activities for the Offender Bulletin.
8. Supervise offenders in recreation areas
and activities scheduled in the gym and recreation yard.
9. Maintain accountability of keys and radios assigned during the shift.
10. Make security checks and rounds of the recreation area.
11. To remain alert to altercations, security breaches, or any other
unusual activity, intervene as appropriate and report to supervisor.
12. Conduct an inventory check of recreation equipment and document at the
end of the day/work shift.
13. Monitor the use of recreation equipment used by offenders.
14. Write incident reports for any accident, injury, incidents or
suspicions that occur during shifts.
15. Write rule violations and recreation area sanctions when offenders have
broken policies or regulations.
16. Interview and hire offenders for recreation worker/clerk positions.
17. Train and supervise offender recreation workers/clerk.
18. Conduct daily inspections and evaluate the work performed by the
offender recreation workers.
19. Test, train and supervise offenders to work organized leagues and
holiday activities as referee, umpire, score keeper, time keeper,
statisticians or commissioner.
20. Maintain and update recreation worker job descriptions and work duties.
21. Document hours worked by recreation workers and special events worked
by offenders and route to offender accounts.
22. Complete recreation worker evaluations and review with the offender
quarterly.
23. Supervise, officiate and referee organized leagues and holiday
activities.
24. Conduct offender orientation explaining the hobby craft program rules &
regulations and personal photograph rules & regulations.
25. Approve hobby craft permit applications, manage offender hobby craft
file folders, review and approve hobby craft orders, inventory incoming and
outgoing hobby craft property.
26. Maintain photograph equipment and supplies, review and approve
photographs, maintain paper work (logs, retakes, unauthorized photographs,
offender rule violations log)
27. Review and revised hobby craft and offender instructions.
28. Order recreation supplies for the gymnasium and recreation yard as
needed.
29. Maintain the recreation equipment
30. Complete an annual inventory of all supplies, equipment, etc.
31. Evaluate recreational equipment and supply needs and report to the
recreation coordinator.
32. Submit quarterly report information and statistics on recreation
activities, hobby craft, and offender personal photographs to the
recreation coordinator.
33. Submit month-end recreation activity reports outlining scheduled
activities, offender participation, leagues, special events, holiday
activities, offender personal photograph information, offender photograph
charge back report and hobby craft program information.
34. Survey recreation interests of offenders.
35. Be in contact with outside recreation people and programs to keep
abreast of new trends in recreation.
36. Evaluate program effectiveness, review results for needed additions
and/or deletions of programs and submit concerns, ideas, and suggestions to
the recreation coordinator.
Owner/Operater- Hitching Post Bar and Grille
9/1995-10/2002
1. Oversee the entire operation including staffing, employee schedules,
event planning, staff function and responsibilities.
2. Oversee dining and food preparation.
3. Regularly review bar operations, including prices and hours
4. Worked various venues to make sure customers are satisfied.
5. Must be keen to details to ensure customer satisfaction.
6. Review budgets and inventory
7. Manage the money and staff
8. Ensure the establishment meets legislative directives.
9. Establish a physical presence and make adjustments to ensure customer
service is consistently high.
10. Know local, state and federal regulations for the sale and
distribution of alcohol.
11. Communicate with employees and vendors daily, or when needed.
12. Interview job applicants and conduct regular performance reviews of
staff
13. Train all staff who work at establishment including security,
bartenders, waitresses, and cooks.
Moose Lake Training and Academy Instructor -Department of Corrections
7/1994 to 7/2000
1. As an instructor, assess training and development needs of classroom and
material.
2. Identify employee skills and knowledge required for present and future
delivery of corrections programs and services
3. Design, Develop and deliver training activities and materials so that
such activities are consistent with the department's mission and goals.
4. Ensure the systematic review of training activities that are developed
under the developed lesson plan.
5. Promote the incorporation of adult learning objectives in the design and
delivery of training programs and materials.
6. Keep abreast of training and development trends and technology
7. Provide a process of training program evaluation and follow-up.
8. Effectively communicate within the classroom setting to ensure that the
goals and vision of the department are clearly understood.
Recreation Therapist - Department Of Human Services--Moose Lake
5/1993 to 10/1993
1. Conduct client orientation explaining the recreation opportunities and
rules.
2. Develop a seasonal recreation activity schedule to include leagues,
holiday activities and special events.
3. Coordinate, post, supervise, and direct weekly recreation activities.
5. Prepare, distribute and post league schedules.
6. Prepare, post, supervise and direct holiday activities and special
events.
7. Prepare and submit recreation announcements and notices
8. Supervise clients in recreation areas and activities scheduled in the
gym and recreation yard.
9. Maintain accountability of keys and radios assigned during the shift.
10. Make security checks and rounds of the recreation area.
11. To remain alert to altercations, security breaches, or any other
unusual activity, intervene as appropriate and report to supervisor.
12. Monitor the use of recreation equipment used by clients.
14. Write incident reports for any accident, injury, incidents or
suspicions that occur during shifts.
15. Supervise, officiate and referee organized leagues and holiday
activities.
16. Conduct client orientation explaining the hobby craft program rules.
17. Order recreation supplies for the gymnasium and recreation yard as
needed.
18. Maintain the recreation equipment
19. Complete an annual inventory of all supplies, equipment, etc.
20. Evaluate recreational equipment and supply needs and report to the
recreation coordinator.
21. Submit quarterly report information and statistics on recreation
activities and hobby craft.
22. Submit month-end recreation activity reports outlining scheduled
activities, and client participation, leagues, special events, holiday
activities.
23. Survey recreation interests of clients.
24. Be in contact with outside recreation people and programs to keep
abreast of new trends in recreation.
25. Evaluate program effectiveness, review results for needed additions
and/or deletions of programs and submit concerns, ideas, and suggestions to
the recreation coordinator.
Education:
Minneapolis Technical College, Minneapolis
Certificate, Crisis Management (ICISF)--Psychology
October 2004
GPA: n/a
Minneapolis Technical College, Minneapolis, MN
Certificate, Crisis Management (ICISF)--Psychology
May 2004
GPA: n/a
Minneapolis Technical College, Minneapolis, MN
Certificate, Crisis Management (ICISF)--Psychology
December 2003
GPA: n/a
Minneapolis Technical College, Minneapolis, MN
Certificate, Crisis Management (ICISF)-Psychology
March 2003
GPA: n/a
University of Minnesota Duluth, Duluth, MN
Double Major: B.S., Physical Education/Business Administration
May 1993
GPA: 3.1
Minor: Accounting
Cloquet High School, Cloquet, MN
High School/GED,
June 1987
GPA: 3.8
Training:
Critical Incident Stress Management (Mitchell Model): Completed basic
training December 2001.
Completed Peer Training course March 2003.
Completed Suicide Training course October 2003.
Completed Advanced Training course May 2004.
Member of State-wide CISM team 2000-2006.
Completed Supervisor training "Learning to Lead" in January 2011
Involved in "Kaizan" functions to establish better movement policies-March
2011-present
Honors, Awards, and Special Accomplishments:
Past AAO for MCF-Willow River / Moose Lake Facility
Merit Award--2000 (Given by DOC--administration and union)
Health Promotion Coordinator (DOC-Moose Lake) July 1995-July 2002
Member of State-Wide Health Promotions Grant Review Committee (1995-1998)
DOC Academy Instructor: 1994-2000
MCF--Willow River/ Moose Lake Instructor 1994-2000
Contact this candidate