Customer Service Sales

Bethany Ratliff

***** ********* **** *** *******, Texas 78232 ( 469-***-**** (

abhlm1@r.postjobfree.com

PURCHASER/ CUSTOMER SERVICES/ ACCOUNT MANAGER/ VENDOR COORDINATOR

A highly motivated merchandiser, seeking a position in the retail industry,

with a focus on merchandising in buying where my sales ability, management

skills and education will be utilized to their utmost. I am now looking

forward to making a continued significant contribution to a forward

thinking company that offers opportunity for progression.

AREAS OF EXPERTISE

AS400 Systems- Retek- Business Objects- Customer Service- Close attention

to detail- Organized- Multitasked- Distribution- Office Management-

Marketing- Purchasing- Category Liaison- Strong Microsoft Office skills- V

look-up

EDUCATION

University of North Texas- August 2008

Bachelors of Science

Major: Fashion Merchandising

Minor: Business Degree Programs

PROFESSIONAL EXPERIENCE

Zale Corporation (Fortune 500 company) - Irving, Texas

April 2010- March 2011(relocated)

Sr.Assistant Buyer (Zales and Gordon's brands)

. Assisted with the Buyer in building the right assortment and with

defining pricing, quality, and other key aspects.

. Reviewed business reports on a regular basis to understand trend,

determine if financial targets are being met, and recommend

opportunities within each category. .

. Worked with our supply chain and marketing departments to assure

correct pricing, tracking and usage of all products.

. Implemented item pricing strategies to maximize gross margins while

still conveying value to the customer.

. Researched data, market share information and analyzed our

competitor's ads to insure sales plans are effective and strategic.

. In charge of proofing mark-ups and setting plano-grams to send out to

our stores annually.

. Reviewed the sales trends for slow and fast selling items to suggest

action to our planning team for sell downs and returns to the vendors.

. Managed vendor relationships on pricing strategies and shipping/

return procedures.

Sally Beauty Holdings, Inc. (Beauty Systems Group) - Denton, Texas

Sept. 2008- April 2010

Assistant Buyer

. Assisted with the development of business plans that maximized sales

and margin dollars based on current business.

. Provided support and assistance for Category Manager and Buyer in

handling weekly service reports to maintain a steady inventory on over

10,000 SKUs.

. Assisted as the first method of communication with vendors, stores,

and company distribution centers on all products and purchasing

issues.

. Compiled records and information to prepare purchase orders and

maintained inventory service levels on a daily basis.

. Generated creations of sales planning to maintain accurate and up to

date plano-guides for our products.

. Was in charge of buying and handling seven open hair care lines.

Beauty Brands- Salon Spa and Superstore- Frisco, Texas

June 2004- August 2008

Shift Manager/ Management Training Program

. Trained new customer service specialists and other shift managers on

opening and closing procedures, computer skills, and customer service

skills.

. In charge of running the store and handling managerial issues with our

employees and clients.

. Responsible for all products coming in and out of the store on a

weekly basis.

. Creating window and end-cap displays to showcase our merchandise

throughout the store.

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