Customer Service Sales
Resume:
C atherine Mo r r is
*****.******@*******.***
267-***-**** Home Number
267-***-**** Cell Number
Philadelphia, PA 19124
Objective:
To obtain a position that will enable me to use my strong organizational skills,
administrative and customer service background in a growing company with room for
advancement.
Achievements:
Retail Support Award from Proctor and Gamble November, 2008
Montclair Professional and Business Women of the Year, 2008
Skills:
• Customer Service Professional with self-confidence, integrity, and commitment to
customer service excellence.
• Creative, pragmatic, and proactive problem-solver
• Well-organized and attentive to detail; Strong work ethic
• Very effective multi-tasking abilit ies
• Team-oriented, with demonstrated time management skills.
• Type 45 WPM, Proficient in M icrosoft Word, Excel, and PowerPoint
Work Experience:
Philadelphia Workforce Development Corp, Philadelphia, PA
A ugust 16, 2010 to September30, 2010
Way to Work Eligibility/Administrative Assistant
Responsibili ties;
Explain Way to Work program and eligibility to interested Career Link job seekers, Greet and sign in scheduled
job seekers for Way To Work Orientation, Assist/Facilitate Way to Work orientation sessions, Assist Director or
M anager as point of contact for Way To Work scheduled job seekers. Assist in reviewing job seeker resumes and
recommend enhancements, Review and verify documents for pre-registration and registration purposes, Interact
w ith staff at EARN Centers to verify/complete participant eligibility, Explaining to the unemployed the benefits
t hat Career Link Members have. Answering the phones for the Career Link Specialists, While, at the Front Desk
G reeting the People who ask for information concerning the different programs that Career Links has to offer.
T a rget Corporation, Philadelphia, PA J une
2007 to March 2009
Team Leader
Responsibili ties;
Listened to and resolved customer complaints regarding services, products, or personnel. Monitored sales staff,
and performance to ensure that goals were met. Hired, trained, and evaluated personnel. Conferred with company
officials to develop methods and procedures to increase sales, expand markets and promote business. Directed and
supervised employees in sales, inventory-taking, performing specific services, such as zoning, re-shopping, and
regulating assistance with register. Also, provided staff with assistance, in performing difficult or complicated
duties. Planned and prepared work schedules, assigned and followed up on employees and their specific duties.
Operated, the Front-End of the store when the Front-End Supervisors needed to take a break or lunch. Ensured
scheduling compliance for Child Labor Laws for the minors concerning lunches and breaks. Worked with outside
Vendors to ensure that their products were d isplayed correctly and the proper Sign sand Labels were posted.
Responsible for closing store on alternating weekends, ensuring that the store was Target Brand for opening
M anagers.
Shop-Rite Supermarket, Philadelphia, Pa
M arch 1999 to June 2007
Health and Beauty Aide Manager/Non-Foods Manager
Responsibili ties;
Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers
appropriate. Assigned employees to specific duties and followed up to make sure work was being done. Enforced,
safety, health, and security rules. Formulated pricing policies on merchandise according to profitability rates.
Conferred with company officials to develop methods and procedures to increase sales, and promote business.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Checked
accuracy of billing for merchandise weekly, for merchandise ordered and received. Attended shows, to order for
Christmas, Easter Back to School and other holidays through out the year. Weekly inventoried stock and
reordered when inventory dropped to a specified level. Set End-Caps to follow weekly sales advertised in the sales
paper. Made sure that items has proper signing and label. Quarterly inventories all stock for HABA/Non-Foods.
Performed yearly evaluations of employees. Documented and Coached employees. Responsible for training of
cashiers for two years.
Super-F resh Supermarket, Philadelphia, PA A ugust 1996
to March 1999
Cashier
Responsibili ties;
Processed payments by cash, check, credit cards, vouchers, for automatic debits. Counted money in cash drawers
a t the beginning of shifts verifying amounts were correct with adequate change. Counted, the money at the end of
t he shift to make sure that money was balanced. Provided excellent customer service – always with a smile
E ducation
Metropolitan Career Center, Philadelphia, PA
January 2009
Business Administration Certificate Awarded
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