Sales Customer Service

Teresa Chaffers

**** *. ********* ****. #****

Irving, TX 75063

***/***-****

*********@*****.***

OBJECTIVE: To obtain a position that will challenge my abilities with a chance of advancement.

SKILLS

Microsoft Applications 2003& 2007

Quickbooks

Maxwell Software

MaCola Software

Purchasing

10-Key – 12,000kmp

Telephone Operations

Typing 80wpm

Internet

Xactimate 25.1, 25.5, 27

ScanER XL / ManagER

PROFESSIONAL EXPERIENCE

ServPro

Estimating/Administrative, 11/2010 – Present

Estimating

Drying Workbook

Inspection Reports

Liaison between owner and insurance companies

Brandt Engineering, Dallas, TX

Administrative, 02/2007 – 09/10

Safety – Tracking of all Auto Claims and Workers Comp claims for all branches

Safety - Set up TEEX/OSHA classes for the safety department at all branches, along with

travel reservations for classes

Track packages and keep up with back orders

Knowledge of Task Codes/Purchase Orders

Ordering and dispensing of office supplies – divide cost among depts.

Enter invoices into accounting software

Make travel arrangements for principals and executives – Flights, Hotels, Automobiles

Assist management with special projects as needed

Assist Sales, Service Department and Special Projects Department

1. Sales Team

a. Track Sales for sales team for commissions

b. Prepare & log proposals

c. Assist w/ bi-monthly meetings

2. Service Department

a. Take incoming service calls

b. Keep front entrance maintained

c. Expense reports for service technicians

d. Service & Sales Manager’s Admin

3. Special Project Department

a. Type up and prepare O & M’s

b. Special Projects Managers Admin

Reconcile AMEX Accounts for 5 corporate cards

Participate and assist coordinating with Special Olympics and Hearts & Hammers

Collect timesheets for 300+ employees, code to correct department then send to payroll

Human resources support – Assist w/ training of new hires and processing of all paperwork

Prepare of all paperwork for terminations in the plumbing/piping department and send to HR

Order of uniforms and business cards

Work as a liaison between employees in the field and the IT department relating to phones,

blackberry’s and lap tops.

Ordering of flowers

Cover phone lines for receptionist w/ proper phone etiquette

Plan and coordinate company gatherings

Thos. S. Byrne, Dallas, TX

Office Assistant, 03/2005 – 10/2006

Able to learn proprietary systems, quickly and easily

Customer service in a friendly and professional manner

Make decisions with self initiative

Mailroom procedures

Highly motivated and organized

Responsible for handling incoming calls within 2/3 rings; deliver phone calls and messages

accurate and promptly

Research new project leads and contact potential clients in the Dallas area

Solicit vender bids and generate project interest in the sub community

Job cost codes

EDUCATION

Cottonport Vo-Tech, no degree

Marksville High School, graduated

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