Customer Service High School
Resume:
Alshace Jones
Laurens, SC 29360
*******@*****.***
Objective: To obtain a challenging position with a progressive company, that would
utilize my unique combination of education and experience, while offering opportunities
for career advancement.
Qualifications:
• Excellent skills in training, motivating and developing employees.
• Able to handle multiple tasks efficiently and effectively.
• Experienced meeting deadlines in fast paced work environments.
• Fast learner.
• Team player.
• Excellent communication skills.
• 10 + years of Customer Service experience.
• Able to work with little or no supervision.
Computer Experience:
• SAP
• Oracle 10.7 & 11I.
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Power Point
• Various Handheld Scanners
• Amber Road
Education:
• Laurens District 55 High School, Laurens SC 1993 (Diploma).
• Associates degree in Human Service/Public Service Piedmont Technical College
Greenwood SC
2005.
2
Experience:
Hubbell Greenville, SC
09/2013- 11/2014
Sourcing Clerk
Place and answer calls to clients regarding the completion of required international
documents. Respond to customer questions and request in a timely manner. Provide
information from our SAP system to clients in an effort to help them complete NAFTA
forms (North American Free Trade Agreement), Supplier Country of Origin and Customs
Compliance forms. Perform audits on the forms submitted by our clients to ensure they
comply with United States governmental regulations.
Jostens, Inc. Laurens, SC 6/1995–
6/2013
Held various positions over an eighteen year period, to include: Customer Service
Liaison, Team Leader, Quality Inspector and Packer. Started in the company as a packer
and as a result of my attendance, attitude, production, safety and leadership abilities
receive several promotions eventually becoming a Team Leader and Customer Service
Liaison before the company moved the operation to Mexico.
Customer Service Liaison
Worked daily with the customer service team to ensure customer satisfaction, approved
orders, calculated shipping cost and transit times. Work with shipping companies
including LTL Carriers, UPS, FedEx and USPS handling any changes that the customer
may need such as address change or delivery date changes, order tracking and cost.
Put orders together, included customer specific instructions on orders and scanned to
appropriate locations throughout the plant. Work with Distribution and Manufacturing
Managers, Supervisors and team leaders coordinating order flow and priority. Work
closely with the offsite customer service representatives in Owatonna, MN to meet the
customers changing needs and priorities. Settle customer complaints, filed orders, and
closed out domestic and International orders to include mode of transportation, carrier,
weight and cost of shipments. Located cancelled orders and returned items to stock.
Performed inventory transactions on items moved from department to department.
Supervised a crew of three data entry clerks, helped the pack lines with training and
filled in for team leaders when absences occurred. Help during orientation of new hirers
and set in during interviewing of new hire prospects.
Team Leader (Packing)
Supervised up to 15 employees to include packers, material handlers and Assistant
Team Leaders, trained production packers, ensured that orders were packed in a timely
manner. Ensured packers met all quality and production goals daily. Conducted start up
meetings and assigned employee workload. Kept Supervisor up to date on all production
3
and or disciplinary issues, ensured all orders were ready, and on time to meet company
deadlines in a fast paced work environment.
Quality Inspector
Performed quality control inspections, encouraged continuous improvement processes,
and participated in the construction of the SOP. Conduct and document process and
system audits using written procedures as audit standards. Accurately documented the
results of the inspections and testing. Evaluated problems and made recommendations
for possible corrective action to supervisor. Worked with Production Supervisors and
Quality Manger to provide feedback to packers regarding accuracy of packing
procedures
.Professional Certificates
Certified in Disability and Special Needs
Reference Available Upon Request
Contact this candidate