Customer Service Manager

SARAH REYES

**** ********* **, ************ ** **227

abhlk9@r.postjobfree.com 317-***-****/317-***-****

Objective: To enter the workforce as a successful, motivating, and utilizable asset to any company.

SUMMARY OF QUALIFICATIONS:

Microsoft office: Word, Power Point, Excel, Access, Tools, Projects, Quick notes, Notepad, Appointment

setting, Cashier, Credit Card transaction, Verification of personal Data, Lotus Notes, 50 Words per min,

Fax machine, Scanners, Copiers, Electronic type writers, Call Center, Filing, Data Entry, Updating

websites, Download and Installing New Software, Medicaid Verification, Typing, Spanish and English

(Read, write, and speak fluently) English, Multiline Telephones, call waiting, transfers, voicemail, Adobe,

mailing, email, Call Center, Customer Service, Translating, administrative assistant, payroll, teller,

returns, time sheets, ATM, drawers, Vaults, inbound phone calling, Out bound, detail oriented, Sales,

inventory, organized, classifying, receptionist, front desk, CPR Certified,ICD9, and CPT.

W ORK EXPERIENCE:

August 2010 - October 2010 Neighborhood Health Care Inc, Customer Service/Call center, Cincinnati,

Ohio

Scheduling center: made appointments for patient to see doctors, also promoting the company and its

dental services, verified personal information such as insurance, address, and medical conditions.

Updated billing information and connected patient with specific billing departments or information. I

translated information for Spanish speaking patients. Used specific programs for filing data also

registered patients at time of arrival and checking medical records as well as filing.

February 2010-March 2010 Crown Services (Temp Agency), Customer Service, Indianapolis, Indiana

Front Desk Receptionist, entered data, set up appointments for customers, sales person, received

multiple phone calls, looked up personal information, processed cash, check and credit card transactions,

verified in store credits, setup credit lines, looked up and placed orders for products. I also completed any

unfinished tasked left from my superiors.

October 2009- January 2010 TD Stout preservation (Morales group Temp Agency) Indianapolis, Indiana

Entered data and received inbound calls from contractors, submitted bank owned property information,

such as status of lawn, any vandalism on property, if property is still being occupied, etc. Also priced and

invoiced information for fixtures and work completed. Maintained company websites and uploaded

information on bank websites.

October 2008-January 2009 Filltek (AVON, Temp Agency) Customer Service, Fairfield, Ohio

Assisted customers with complaints about merchandise or questions they might have about the products.

Also direct sales representatives. Placed orders for customers and received inbound calls.

September 2008-October 2008 Chase Bank Indianapolis, Indiana Teller

Verified personal information (such as ID’s and bank account information), also referred customers to

personal bankers and managers, check and balance drawers, vaults, and ATM. Facilitate customers with

any other needs.

June 2008- September 2008 Assemblix (Temp Agency) Plainfield, Indiana Administrative

Assistant

Input company information into system. Also submitted and fixed all time sheets for employees. Also

completed all lose ends that manager was not able to finish for the day. Received calls and made calls

for employees, translated for Spanish employees and fixed payroll.

EDUCATION:

April 2009-University of Phoenix Online, Health Administration

June 2010 -ITT Technical Institute Norwood, Ohio Criminal Justice and Paralegal

Jan 2011- October 7 2011Kaplan College Indianapolis, Indiana Medical Assisting

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REFERENCES:

Natalie Peguero Denise Edmonson Brenda Aguilar Misty Staley

Supervisor Manager Classmate Classmate

317-***-**** 859-***-**** 317-***-**** 317-***-****

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