Customer Service Medical

Marsha Farmer

P.O. Box *****

Trotwood Ohio *****

PH# 937-***-****

abhlje@r.postjobfree.com

Skills:

Having positive attitude, understanding, dedication, patience and commitment.

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Excellent communication and writing skills.

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Able to troubleshooting.

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Able to resolve technical issues.

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Excellent ability to adapt a changing environment.

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Excellent basic computer skills.

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Able to work in shifts.

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Excellent knowledge of Windows Operations Systems and Software

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Able to do other duties as assigned.

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EDUCATION:

Bachelor of Science ( 2 Majors ) Human Resource/Management March 2009

Wright State University, Fairborn Ohio, Dean’s List GPA 3.5

Associate’s Degree in Nursing 01/2005 to 06/2007 transferred to Wright State

Sinclair Community College, Dayton Ohio

Classes Taken: Informatics for Nursing, Pharmacology, Medical Terminology,

Abnormal Psychology, Anatomy/Physiology, Biology, Chemistry.

Skills gained: Epic Training, Patient Charting, Format Care Plans, Wound care

with drain, removal of suture and staples, Gavages, Blood glucose testing,

Vital Signs, Insertion and removal of Catheter, Oxygen Therapy; Cannula,

Pulse Oximetry, Fluid volume-IV Therapy and preparation of system, IV

flow rate Gravity and Pump, IV Push, IV site and care, NG tube

insertion/removal, Injections: Intradermal, Subcutaneous: Insulin, Heparin.

Certified Nursing Assistant 03/1997 to 05/1997

Sinclair Community College, Dayton Ohio GPA 4.0

Associate’s Degree Business Administration 01/1982 to 06/1985

Sinclair Community College, Dayton Ohio GPA 3.5

EXPERIENCE: Carefusion (Adecco Temp) March 2011 to present, Dayton Ohio

Responsibilities include supporting logistics functions relative to the installation and

implementation of CareFusion infusion equipment in customer facilities. This involves

the testing of software, parts and equipment via laptop computers. Interacting with

third party service providers and multiple internal departments in hospital facilities.

Christian Education Director 06/2009 to present Pleasant Green MBC, Trotwood Ohio

Managed all facets of the day-to-day administration of the preschool.

Planned faith based, age-appropriate curriculum. Conduct monthly Staff Meetings.

Planned for the evaluation of students in relation to progress and abilities.

Ensured compliance to mission, policies and procedures of the church.

Oversee all planning and implementation of all church events.

Overseen purchase of classroom supplies and equipment.

Clinical Intake Specialist 04/1999 – 12/2004 Humana Insurance Co., Dayton

Ohio

• Supported RN with patient info, medical diagnosis codes which included

medical terminology, received over 75 calls per hour of incoming calls

regarding patient’s referrals to specialty physicians and authorizing visits.

Nurse Aide 06/1997 to 04/1999 Shiloh Adult Day care, Dayton Ohio

• Coordinated weekly attendance roster of patients ordered lunch for patients

coordinated patient activities, daily vital signs. Assisted family in finding

resources available for geriatric family members.

Supervisor/Customer Service Rep 09/1985 to 04/1997 Key Bank Dayton OH

• Supervised between 8-10 employees to ensure effective branch operation,

open and closed office, coached and developed staff, prepared employees

work schedule weekly, yearly performance reviews for staff.

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