Customer Service Sales

ROBERT STOOPS

**** ********** **** ****: 614-***-****

Dublin, Ohio 43017 Cell: 614-***-****

Email: abhliz@r.postjobfree.com

[pic]

Accomplished leader with a proven track record of developing and managing

clients and projects, creating and managing marketing, strategic planning

and execution. Strong business background developed through an array of

diverse roles across various industries. Successful at planning marketing

and business development needs, budgeting expenses/revenues, and building

relationships. Typically managed or coached 1-5 direct staff, and managed 5-

10 subcontractors and 5-20 project staff and subcontractors.

[pic]

PROFESSIONAL EXPERIENCE

Ferguson Construction

Hilliard, Ohio

Business Development Manager

2007-2009

Responsible for developing strategic relationships and managing the

marketing, sales, and project management teams. Successfully introduce team

into leading Central Ohio health-care and Whirlpool.

. Created objectives and establish budgets for new client and project

development

. Collaborated with the company leadership in the development of

regional strategic plan(s) and initiatives

. Managed marketing and sales activities including proposals, events,

contact management, and network development. Coordinated the

successful bids for new client projects into leading healthcare

provider in Columbus, Ohio, and Whirlpool in Marion, Ohio.

. Developed and delivered speaking, marketing, and proposal

presentations before clients and vendors

. Exceeded customer service expectations through devising pre-project

and post project services

. Built Excel, Access, and other user tools for managing cost and

schedules

PCS

Cleveland, Ohio

Director of Business Development

2006-2007

. Responsible for developing strategic relationships and managing the

marketing and sales.

. Created objectives and establish budgets for new business and

marketing development

. Collaborated with the company leadership in the development of

regional strategic plan(s) and initiatives

. Initiated marketing and sales activities including proposals, events,

contact management, and network development

. Developed and delivered speaking, marketing, and proposal

presentations before clients and vendors

. Managed contact relationship management software

. Exceeded customer service expectations through devising pre-project

and post project services

. Built Excel, Access, and other user tools for managing cost and

schedules

Elford, Inc.

Columbus, Ohio

Estimator/Client Relationship Manager

2001-2007

Developed and managed new clients and projects. Responsible for 30-40% of

gross annual revenues. Developed ongoing lunch and learn series for client

appreciation, and singlehandedly arranged delivery of a $40 million

Assisted Living project (single largest at the time for the company).

. Interpreted and initiated strategic plans for growing demographic and

geographic regions.

. Developed events for social networking among clients and vendors

. Managed marketing and sales activities including proposals, events,

contact management, and network development.

. Compiled research and developed information including demographics,

mapping market boundaries, and generating lead lists

. Managed efforts of marketing staff for proposal and collateral

development

. Estimated project costs for various industries and product types

including design-build, pre-construction, hard-bid, and value

engineering.

ARCS LTD/Protect-A-Child Pool Fence Company

Nationwide

President/Distributor

1989-2001

Owned and operated nationwide distribution of child protection safety

barrier.

. Presided over operations of nationwide sales, distribution, and

installation

. Managed direct marketing and sales

. Collaborated with manufacturer in regional strategic planning

. Managed relationships with network partners, subcontractors, and

residential customers

[pic]

SOFTWARE AND HARDWARE EXPERIENCE

Accounting Databases

AutoCAD Graphic/Photo/Media

Basic programming Internet/HTML

Contact Relationship Management Personal Computer Systems and

Construction Estimating/Project Management/Scheduling Analysis

Windows/Microsoft Office

[pic]

EDUCATION

Master of Business Administration Franklin University, Columbus, Ohio

Bachelors of Science, Applied Management Franklin University, Columbus, Ohio

Leadership Development Friends University, Wichita, Kansas

Design and Construction Columbus State Community College,

Columbus, Ohio

Computer Science

DeVry, Columbus, Ohio

[pic]

PROFESSIONAL DEVELOPMENT AND AFFILIATIONS

The Ohio State University

Columbus, Ohio

Contract Instructor

2007-2010

Teach courses in Marketing, Strategic Planning, and Business Development.

Prepare and administer curriculum, deliver lectures and presentations, lead

discussion groups, and create and manage multi-media presentations.

. Lead critical thinking for objective conclusions on course topic

. Coach adult students to achieve logical decisions on real and

fictional problem scenarios

. Advise department staff on strategic marketing concepts

Dublin A.M. Rotary

Dublin, Ohio Member

2005-present

. Board of Directors

. Vocational Committee(s) Chair

. Mentoring Committee Chair

. Special Needs Committee Chair

Mentoring Center of Central Ohio

Columbus, Ohio

Board of Directors

2004-2006

. Marketing Committee Chair

. Financial Committee seat

Society for Marketing Professional Services

smps.org

Certified Professional Services Marketer

2005-present

. Marketing research

. Marketing plan

. Client and business development

. Statement of Qualifications/proposals

. Promotional activity

. Information, resource, and organizational management

Contact this candidate