Justin S. Winchester

A+, MCP, MCDST, CCNA

***** **** ****** *** ****

Federal Heights, CO 80260

Mobile: 303-***-****

abhlhi@r.postjobfree.com

TECHNICAL

SUMMARY

Hardware:

PC/MAC Laptops (Dell, HP, Gateway, IBM, Apple) PC/MAC

Desktops (Dell, HP, Gateway, IBM, Apple), iPhones,

Blackberries, Palm/HTC/Windows Mobile Smartphones,

Samsung/Sanyo/LG/Motorola Cell Phones, Network Printers,

Scanners, Zebra Thermal Barcode Printers, Docking Stations,

Avaya PBX, Nortel PBX, Wireless Headsets, Bluetooth, Tape

Backup/Restoration, RAID Arrays, and more

Software:

MS Windows 2000-7, Windows Mobile 5-6.5, MS Office Suite

2000-2007, MS Outlook 2000-2007, MS Server 2000-2008, MS

Exchange 2003-2007, MS Visio 2000-2007, Palm OS, Palm

WebOS, HTC Touchflow for Windows Mobile, Android 1.5-2.1,

Blackberry OS 3-6, Adobe Acrobat Professional 7-9, Apache

Web Server, Corel WordPerfect, Active Directory, Internet

Explorer 5-8, Firefox, Safari 4-5, Citrix, Anti-Virus

(Symantec, McAfee, Trend Micro), Spyware/Adware Removal,

Messaging (Exchange 2003-2007, POP3,SMTP,OWA,IMAP), HTML,

Heat, Remedy, SharePoint, MS IIS 5-6, MS SMS/SCCM,

Dameware, Bomgar, LANDesk, LogMeIn Rescue + Mobile,

Meditech, Quest Active Roles, Norton Ghost, Acronis Imaging

and more

Networking:

TCP/IP, UDP, DNS, DHCP, VPN Clients (Cisco, Check Point,

Juniper Networks), RAS, DSL, Cable Modems, Wireless

802.11A/B/G/N Access Points and Repeaters, Ethernet, Token

Ring, Multi-level Switch Configuration, ISDN, Ethernet

Cabling, Coax Cabling, Mobile WAN (CDMA, EVDO, WiMAX,

IDEN,) and more

PROFESSIONAL

SUMMARY

. Certified, highly experienced IT Support Professional

with a deep passion for technology and quality customer

service.

. In addition to hardware support skills, heavily

experienced in MS Active Directory environments, WAN/LAN

network protocols and extensive technical support

training on all 5 of the major corporate mobile

devices/operating systems (RIM Blackberries, MS Windows

mobile, iPhone, Palm and Google Android).

. Customer service focused IT professional with superior

performance achieved through diverse business and

certified IT knowledge, as well as, a personal

commitment to constant self-improvement, skill set

enhancements, and a rock solid work ethic.

. Exceptional team-oriented communication skills for easy

interaction between all levels of management, staff, co-

workers, vendors and customers.

PROFESSIONAL

EXPERIENCE

August 2010 - Information Technology Group

May 2011 Westminster, CO

IT Consultant

Lender Processing Services

Contractor - Systems Analyst II

. Configured, installed, monitored and maintained desktop

software, hardware, blackberries and iPhones for 6,000+

in-office and remote users.

. Provided assistance for all aspects of end-user

computing and desktop-based LAN system software through

Tier 2 support while working with vendors and internal

Tier 3 staff to solve more complicated issues.

. Documented solutions to problems, end-user guidelines,

policies and procedures

. Evaluated, maintained, modified (e.g., created macros,

templates) and created documents to support the testing,

evaluation and implementation of new desktop package

enterprise rollouts.

. Consulted with and made recommendations to the IT

management team on selection of hardware and software

products to address business requirements and future

needs.

February 2010 - Robert Half Technology

May 2010 Denver, CO

IT Consultant

Square Two Financial

3 Month Contractor - IT Support

Analyst

. Troubleshot general application and network connectivity

related issues via phone, in-person, and e- mail

. Responsible for setting up and maintaining a standard

desktop/laptop deployment scheme, patch levels, and

security suite signatures/configurations

. Performed user and permissions administration functions

for in-house developed enterprise applications,

Blackberries, iPhones, Exchange 2007, and Active

Directory

. Maintained/Serviced copiers, printers, toner inventory

and paper supplies

. Supported and administered PBX phone system and wiring

May 2009 - Sprint

February 2010 Englewood, CO

Business Wireless Tier 2 Technical Support

. Answered telephone, email and chat-based support

inquiries for Sprint wireless corporate customers.

. Provided quality, in-depth voice and data technical

support with Sprint's CDMA based devices and services

for all RIM Blackberry/MS Windows Mobile/Google

Android/Palm OS and WebOS based smartphones,

Samsung/Sanyo/LG/Motorola cell phones, Sprint 4G (WiMAX)

and 3G (EVDO) mobile broadband laptop access cards.

. Provisioned and troubleshot IDEN based RIM Blackberry

smartphones and Motorola cell phones for use with the

Nextel Direct Connect network.

April 2008 - Surrex Solutions

May 2009 Greenwood Village, CO

IT Consultant

First Data Merchant Services

12 Month Contractor - Systems

Analyst

. Provided remote desktop assistance to over 15,000

internal customers spread across 14 physical sites and

various regional mobile sales teams.

. Resolved various computer hardware, software, network

and printer trouble tickets.

. Escalated all unsolvable server and router based issues

to Level 3 data center operations.

January 2008 - Robert Half Technology

April 2008 Denver, CO

IT Consultant

Catholic Health Initiatives

3 Month Contractor - Help Desk

. Performed support for multiple platforms (Windows, MAC,

Citrix, and Meditech).

. Assisted with initial provisioning and creation of

Active Directory and MS Exchange accounts.

October 2007 - Genesis Technical Solutions

January 2008 Englewood, CO

IT Consultant

Lutheran Medical Center

3 Month Contractor - Systems Support Analyst

. Resolved various computer hardware, software, network

and printer trouble tickets.

. Helped with numerous complete departmental moves,

rebuilds and system refreshes/deployments.

. Trained and familiarized clinical staff on new

healthcare software packages and system rollouts.

. Assisted with routine maintenance of all computer assets

and performed upgrades when applicable.

February 2006 - Gambro BCT

October 2007 Lakewood, CO

Desktop Support Analyst

. Supported all computers, network, MS mobile

Smartphones/Blackberries through deskside and remote

technical support for all 2500 employees, worldwide.

. Supplied critical and prioritized service to all senior

management, including all vice presidents, and chief

executive board members.

. Assisted with data back up operations, user account

administration in Active Directory/Exchange, network

infrastructure, VPN access, and wireless access point

configuration.

. Provided high-quality, time efficient hardware support,

including all aspects of ongoing maintenance and

peripheral configuration/upgrades.

July 2004 - EchoStar Communications

February 2006 Thornton, CO

Desktop Technician/Trainer

. Oversaw the daily maintenance of individual computer

systems, software and workstations in the Thornton

customer service call center.

. Supplied desk-side support and training on MS Office

Suite 2003 and MS Windows XP Professional for all 3000

customer service agents.

. Promoted to Trainer after 6-month evaluation with

special commendation for going above and beyond.

. Consistent exceptionally ratings in Support Resolution

and Agent Comprehension after training classes.

EDUCATION

Colorado Technical University

Greenwood Village, CO

B.S. Information Systems Management

. Developing an arsenal of real-world focused and

current market knowledge in IT System Administration,

Business Management, and Project Management.

. Will complete undergraduate program (A.S and B.S) in

Fall/Winter term of 2011

Colorado Technical University

Greenwood Village, CO

A.S. Computer Systems Support

. Completed hands-on emphasized courses in numerous

areas including: IT Support, Business, Customer

Service, and Professional Communication.

. Obtained certification as a Microsoft Certified

Desktop Support Technician (MCDST).

Centauri High School

La Jara, CO

High School Diploma & IT Certifications

. Graduated with a 4.2 GPA.

. Completed CompTIA A+ and Cisco Academy CCNA

certification.

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