Customer Service Project Manager

MICHELLE FERNANDEZ

**** ********* **** **** #***

Jacksonville, FL 32256

Phone: 904-***-****

Email: abhlhc@r.postjobfree.com

OBJECTIVE:

To utilize my interpersonal skills and past experiences in a team oriented environment in order to

exceed company standards, as well as to gain more knowledge in the digital marketing and social

media arenas.

SPECIAL TRAINING:

• Adobe Photoshop, CS (for PC)

• Microsoft Access, Excel, PowerPoint, Word

• Print Smith (internal software tailored to the print industry)

• Sage Master Builder (software tailored to the building industry)

EMPLOYMENT:

• 01/2010-01/2011:

BCBSF (via Incepture) Brand & Marketing Communications., Traffic/Project Manager

• Manage and track projects from conception phase to implementation

• Monitor and report progress of deliverables to stakeholders

• Plan, coordinate and initiate project meetings

• Manage digital signage and touch-screen kiosk content for four retail centers

• Assist with video shoots (talent scouting, etc)

• Manage vendor contracts

• Process vendor SOWs and purchase orders

• Analyze departmental budget and report/demonstrate potential cost savings

• Manage, process and track departmental billing

• Work with external advertising agencies & production companies to coordinate efforts

• Order general office supplies

• Coordinate facilities requests, including office remodel

• 09/2009-01/2010:

BCBSF (via Incepture) Brand & Marketing Communications., Business Support Spec.

• Provide executive administrative support

• Asset management

• Analyze, research and report on budget of $30M across various cost centers

• Manage and coordinate executive level calendar

• Manage vendor contracts

• Maintain promotional items inventory

• File and track expense reports

• Coordinate facilities requests

• Receive and track invoices

• Coordinate shipments

• Arrange executive travel

• 11/2008-09/2009:

BCBSF (via Kelly Services) Corporate Procurement., Vendor/Information Management

• Streamline departmental processes

• Contribute to the writing and editing company-wide SOP’s relating to Procurement

• Analyze data and build various reports/spreadsheets for management

• Maintain large vendor database

• Receive and track progress of vendor contracts for department

• Provide general administrative support to Director and team (of ~ 7-9 people)

• Manage and coordinate Director’s calendar

• Data entry

• 02/2007-10/2008:

Finial Builders, Inc., Executive Administrative Assistant

• Customer service

• Participate in client meetings

• Accounts payable / accounts receivable

• Maintain clientele database

• Create and update various spreadsheets and reports

• Create & maintain paper and electronic filing systems

• Prepare Subcontract Agreements, Payment Requisitions, etc.

• Prepare contracts, “Specifications” packages, etc. for homeowners

• Maintain relationships with subcontractors and suppliers

• Aid in implementing marketing schemes

• Aid clients in the “Selections” process (primarily with interior designer)

• Act as liaison between homeowner and subcontractor(s) or interior designer(s)

• 01/2006-04/2007:

The Home Depot, Cashier

• Customer service

• Cash register sales and refunds

• Close out daily sales drawers

• Stock Merchandise

• Aid in the daily closing of the store

• 08/2005-12/2005:

Unisource Financial Service Center, Accounts Payable Representative

• Regularly communicate with various branches and vendors via email

• Data entry (mostly 10-key)

• Answer phones

• Organize invoices for data entry

• Customer service

• 06/2003-07/2005

Print Xtreme, Inc., Office Manager

• Customer service

• Initiate and lead client meetings

• Draft client proposals

• Print sales

• Create and maintain client database

• Initiate and implement SOP’s to support revenue growth

• Process orders

• Answer multi-line phones

• Graphic design

• Hire and retain staff for operations and graphic design

• Manage graphic design team

• Print production (including operation of bindery equipment, etc)

• Manage all aspects of accounting, credit & collections

EDUCATION:

• 2002-2003:

University of Central Florida, Orlando, Florida

Gained computer experience in Microsoft Access, Excel, PowerPoint, Word and HTML.

• 1998-2002:

Clay High School, Green Cove Springs, Florida

Graduated with Honors. Participated in many extra-curricular activities and clubs including:

National Honor Society, Beta Club, Latin (language) Club, etc.

AWARDS:

• 1999: “Who’s Who Among American High School Students” award recipient

CURRENT INTERESTS:

• Social Media, Project Management, Analytics, Interior Design, Sociology/Psychology, etc.

REFERENCES:

• Available upon request.

Contact this candidate