Manager Customer Service

Tiwanna Sanders

**** *** ***, ****, **. Francis *2326; 870-***-**** Home;

********@*****.***

P.O. Box 183, Forrest City, St. Francis

72336

870-***-**** Cell

Objective

I am looking to increase my knowledge skills in Business Management with a

specialization in

Human Resource Management field. I will be receiving my Bachelor's Degree

(B.S.) in January.

While working and gaining hands on experience, I also want the chance

timprove my

ability to work with others. I am honest, reliable, dependable, loyal,

trustworthy and always willing

to learn more while having the opportunity to enhance/advance throughout my

career.

Experience Tax Specialist II

November 2007-Present, H&R Block Enterprises, West Memphis,

Crittenden Co.

* Prepare accurate returns & provide tax advice

* Provide accurate tax preparation using a high degree of

ethics &

integrity

* Increase tax certification and application expertise to

clients

Anticipate client needs & match them with relevant

expertise, &

products solutions

* Increase retention of all clients & implementing client

confidentiality

* Build trusted and personalized client relationships

* Take ownership of providing a positive experience to all

clients

Assistant Manager

September 2008-October 2010, Dollar General, Forrest City,

St. Francis Co.

* Interfaced directly with customers to provide assistance

and resolve

problems

* Supervise product inventory; verify quantity and quality of

products

received

* Handle scheduling of employees and related personnel issues

* Managed front cashiers in areas of monies handling, voids,

and shift

breaks

* Supervised all daily functions of store activity to ensure

customer

satisfaction

* Handled all aspects of inventory, bookkeeping and payroll,

performed daily bank runs

Pit Clerk

March 2007-March 2008, Isle of Capri Casino, Lula, Tahoma

Co.

* Responsible for assisting pit bosses in determining comp

rates by

reviewing betting histories

* Tracking the most recent average bets made by players

* Distributing markers and data entry in the casino's

computer system

* Accurate entry of player identification, customer ratings,

and cash

transactions

* Monitor and report cash transactions

Service Receptionist

August 2006-October 2006, K-Tops, Colt, St. Francis Co.

* Handled phone calls, provided information and answered to

queries

promptly

* Maintained a log sheet and provided support to the staff

* Welcomed visitors and efficiently answered their queries

* Assisted the HR Manager in completing OSHA logs and

incident

reports

* Responded to email and fax inquiries

Education School of Medical Transcription

Course: Medical Terminology, Completed: March, 03, 2011

Ashford University (online), Clinton, IA

October 28, 2008 - Present

Pursuing Bachelor's Degree in Business Administration/Human

Resource Management/Anticipated Graduation Date: January 31,

2012

H&R Block Income Tax Office, Memphis, Shelby Co.

Income Tax Preparation Course, Memphis, TN. Fall 2006. CTEC

approved course

Mid-South Community College, West Memphis, Crittenden Co.

Dates Attended: January 2005 - September 2005 (Basic Courses)

East Arkansas Community College, Forrest City, St. Francis Co.

Dates Attended: August 2002-May 2004 (Basic courses)

Forrest City High School, Forrest City, St. Francis Co.

Dates Attended: August 1999-May 2002 Graduated: May 10, 2002

(Diploma)

Clubs/Memberships Beta Club, Future Teachers of America, Band (Section

Leader 99-2002)

Interests/Hobbies Reading, Typing/Data Entry, Help the Public, Answer

Multi-Phone Systems, Filing, Manage Employees, Payroll,

Human Resources, Shopping

References References are available on request.

Qualifications Broad experience as an assistant manager in retail store

environments.

Skilled in areas of inventory control, cashier management

and staff supervision.

Excellent problem solver with strong sales analysis and reporting

skills.

Excellent telephone etiquettes and a pleasing personality.

Strong computer knowledge; Word, Excel, PowerPoint,

Outlook, Explorer, POS.

Quick learner, excellent in customer service communication.

Detail-oriented, multi-tasking and proven time management

skills. Calculate costs of materials, and other expenses

based on estimates

and price lists.

Performed related clerical duties, such as word processing,

filing and records systems, faxing and photocopying.

Contact this candidate