Customer Service Manager

Miriam Morgan

***** ******* *****, **** ********, CA 92530 * 951-***-**** *

*.********@*****.***

Objectives

Seeking a position as an Administrative Assistant, Secretary or Office

Manager at an established, reputable organization that offers personal and

professional growth and long term employment.

Education

Solon High School, Solon, Ohio - graduated with diploma

Attended Kent State University, Kent, Ohio - Business

Administration/English

Howard Community College, Columbia, Maryland - Business Administration

Course - Certificate

Medical Assistant training at Westech College completed in October, 2010,

National Certification for Front and Back Office received in February,

2011. Finished with a 4.0 GPA. Externship completed

Seminars: Office Management, Time Management, Purchasing, Bids and

Negotiations, Project Management and Property Management

Skills

Typing 70-80 wpm, proficient in MS Word and Excel, Quickbooks

Work Experience

ProTel Communications, Canyon Lake, CA - Executive Administrative

Assistant/Activations Manager - (06/98 - 10/08)

Multi-line phone system, purchasing and inventory control, processing

customer credit, orders and inquiries, reconciliation of monthly commission

reports, extensive customer service for Nextel accounts and sales,

interviewing potential hires, new employee training, HR, retail sales and

sales reports, A/R and A/P.

Additional Work Experience

15 years of construction and property management experience, including

monthly reports to principals, disbursement of checks, deposits and

accounting of properties, reporting any budget overages and profits,

scheduling of maintenance repairs with contractors and tenants. My

construction background included working for residential tract home

construction, commercial concrete tilt-up, custom homes and renovations.

Responsible for purchasing, contract administration, lien releases,

retention billing and payments, bidding, negotiations and researching

vendors and subcontractors.

I was the Executive Assistant to the CEO for a company in Irvine, which I

cannot divulge at this time, as the CEO is currently involved in

litigation. My position at this company involved maintaining his calendar,

taking minutes at the Board Meetings, transcribing and distributing minutes

to all board members. I was responsible for running the office, equipment

purchases and repairs, speaking to vendors and clients, overseeing record

management for Nextel customers and investors, making the office

presentable for potential investor meetings and presentations, assisting

caterers for luncheon and dinner meetings. Coming up with new and

innovative marketing strategies to increase business, supervise personnel

in carrying out these strategies.

References upon request

Contact this candidate