Customer Service Representative

Theresa G. Smiley

**** ****** ****** *****, ******, Illinois 60031

abhl90@r.postjobfree.com 847-***-****

EXPERIENCE:

The Rosing Law Firm, Waukegan, Illinois

Associate, March 2010-Present

. Drafted, reviewed, and analyzed motions, pleadings, responses,

discovery requests and responses, settlement agreements and other

relevant documents for matrimonial cases.

. Managed and prepared files for hearings and trial, prepared exhibits,

and instructed clients how to prepare for same.

. Held meetings with clients to obtain relevant case information and to

review court documents.

. Negotiated, drafted, and consulted with opposing counsel on

settlement agreements for family law and small claims

. Researched case law and legal theories on LexisNexis and FastCase.

. Delegated tasks to members of office staff via dictation and written

instruction.

. Appeared before Circuit Court judges in Lake and Cook counties for

motion presentation, hearings, case management conferences, pretrial

conferences and status.

Steven S. Russo, Ltd., Chicago, Illinois

Associate, November 2008-December 2010;

Clerk, May 2008-November 2008.

. Drafted motions, pleadings, responses, discovery requests and

responses, and other relevant documents for matrimonial cases.

. Prepared files for hearings and trial, prepared exhibits, and

instructed clients how to prepare for same.

. Corresponded with clients via telephone, email, and letters to discuss

their case, and to obtain pertinent information for document drafting

and research.

. Drafted motions and responses for cases in the area of family law, and

to recover attorneys fees.

. Researched case law and legal theories on Westlaw and LexisNexis.

. Trained new hire on how to perform various law clerk responsibilities.

. Appeared before Circuit Court judges in Cook, and DuPage Counties for

motion presentation, hearings and status.

Bless and Associates, Ltd. Arlington Heights, Illinois

Associate, November 2008-March 2010;

Clerk, May 2006-November 2008.

. Appeared before Circuit Court judges in Cook, Lake, McHenry, DuPage,

and Kane Counties for motion presentation, hearings, statuses, and

traffic tickets.

. Drafted complaints for dissolution of marriage cases and civil matters

such as personal injuries, negligence, breach of contract, and unjust

enrichment.

. Corresponded with clients and attorneys via telephone, email, and

letters to discuss their case, and to obtain pertinent information for

document drafting and research.

. Researched and drafted various pleadings such as petitions, motions,

responses, and discovery requests for civil and matrimonial cases.

. Negotiated, drafted and consulted with counsel as well as pro se

parties on settlement contracts.

. Appeared in Circuit Court for case management conferences, discussed

relevant issues with opposing counsel

. Trained new hire on how to perform various law clerk responsibilities.

Hewitt Associates, Lincolnshire, Illinois

Customer Service Representative- Health Insurance and Defined Contribution,

May 2004-August 2005

. Answered telephone calls and participant questions regarding health

insurance and investment plan benefits.

. Cooperated with team and completed project work pertaining to customer

inquiries; resolved benefit disputes.

. Gathered information, researched and resolved inquiries and logged

customer calls.

. Assisted in planning and implementing department goals and made

recommendations to management to improve efficiency and effectiveness.

Uline, Inc., Waukegan, Illinois

Customer Service Representative, 2003 - 2004

. Fulfilled customer orders via telephone for shipping supplies and

answered produce and pricing inquiries

. Recorded customer feedback and gathered information for price quotes

on large quantities and custom items.

Theresa G. Smiley

5189 Spruce Pointe Drive, Gurnee, Illinois 60031

abhl90@r.postjobfree.com 847-***-****

EXPERIENCE Continued:

Law Corps Legal Staffing (Kemper Insurance), Long Grove, Illinois

Licensing Paralegal, October 2002 - February 2003

. Assisted licensing attorney on national real estate projects and

licensing agreements.

. Prepared correspondence and spreadsheets for licensing projects.

. Organized, consolidated, and restructured entire legal filing

department

ADMITTED TO PRACTICE: Illinois, November 2008

LICENSES: Paralegal Generalist Certificate, August 2002

EDUCATION:

The John Marshall Law School, Chicago, Illinois

Juris Doctor Graduate, May 2008

o Received Dean's Scholarship for academic excellence

o Worked approximately 20 hours per week while attending school full-

time

. Activities: Phi Alpha Delta Law Fraternity

Carthage College, Kenosha, Wisconsin

Bachelor of Arts in Political Science with Minor in Sociology, May 2002

o Graduated cum laude

o Deans List: Fall 2000 through Spring 2002

o Worked approximately 36 hours per week as general manager while

attending school full-time

o Phi Theta Kappa honor society

MEMBERSHIPS:

American Bar Association; Illinois State Bar Association; Chicago Bar

Association; Lake County Bar Association; Association of Women's Attorneys

of Lake County; Lake County Family Law Advisory Board; Phi Alpha Delta Law

Fraternity; Phi Theta Kappa honor society.

COMMUNITY INVOLVEMENT:

Avon Walk For Breast Cancer - June 2011; individually raised over $1,800;

organized and coordinated team fundraising activities and training walks.

Juvenile Diabetes Research Foundation (JDRF) Walk To Cure Diabetes -

October 2007, 2008, 2009, and 2010.

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