Project Test
Resume:
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Chandrasekhar Nellore
Ph# : Mob : 408-***-****
**************@*****.***
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Profile
> Excellent Test Team Lead and Team Member with good planning and
monitoring skills. Ability to work under stress and in meeting the
schedules on time. Flexible and open to new technologies and
challenges.
> Over 8.5 years of professional experience in information Technology
with significant success in Software Quality Assurance with strong
testing experience in a wide variety of Projects and environments and
also with strong experience developing test strategies, test plan and
test cases based upon requirements. Expertise in analyzing test
results, reviewing, reporting defects and leading the team.
> Over 7 years of pure experience in performing IVR Domain Quality
Assurance including DTMF, Speech Recognition, Interface testing, Web
Service testing, Call Routing, Call Management, Performance, Customer
Care Technology Domains
> Expertise in Functional testing, Unit testing, End to End (E2E)
testing, UAT testing, Integration testing, Data Driven Testing,
Regression testing, Black box testing, White box testing, GUI testing,
Back-end testing, Browser compatibility testing, Load/ Performance
testing in different stage of Software Development Life Cycle (SDLC)
using Win Runner, Quick Test Pro, Load Runner, HP Quality Center,
Dimensions.
> Expertise in preparing Test Documentation, Test plans, Test Scenarios,
defining Test cases, performing Verification and Validation,
maintaining test scripts, analyzing bugs, interacting with other Team
members, Developers and users to debug the errors.
> Extensive experience in both manual and automated testing.
> Experience with Back-end Database Testing using SQL Queries.
> Excellent understanding of Software Development Life Cycle,
Software Testing Life Cycle Methodologies, and Defect Management
Life Cycle.
> Developed Test Plans, Test Cases, Test Sets and Test Scripts using HP
Quality Center (Test Director).
> Defects were identified and reported using Dimensions tool
> Extensive experience in Analyzing and Reviewing Business Requirements.
> Participated in Walkthroughs of Requirement Specifications.
> Extensive experience in enhancing automated scripts and manual test
cases according to the Functional and Business requirements.
> Experience in writing Reusable test scripts using TSL and VB Script.
> Automated experience using Mercury Tools. Functional Testing Tools
like Win Runner and Quick Test Professional.
> Strong knowledge in analysis of Defect Severity, Defect Priority,
Defect tracking system and Defect Reporting.
> Involved in agile methodology process for test execution phase
> Extensive experience in using SOAP tool for performance.
> Extensive experience in using XML Spy for testing web-services and
XML, XSL/XSLT, JMS based applications.
> Reviewed the Requirements for testability, conducted walkthroughs with
Analysts, Developers and other team members, and meeting with clients
whenever needed for better understanding on customer experience
> Experienced in working with business analysts, development, Client
groups in analyzing business specifications and in Working with other
testers to resolve technical and end-user issues.
> Self-starter and ability to adapt and learn new things (Technologies)
Quickly.
> Excellent understanding of documentation in testing environment.
> Good Team player and also have ability to work independently in time
sensitive environment.
> Good organizational and communication skills, with the ability to
express technical concepts verbally and in written
> Expertise in testing Client Server and Web applications and windows
environments
> Strong Knowledge in Repair Tickets (Dispatch/Non Dispatch) using
LMOS(Repair call Expert), WFA(WFADO, WFAC)
> Strong Knowledge in Empirix Call Analyzer
> Strong Knowledge in Nortel DMS 500/100
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Education
. Bachelor of Technology (Computer Science Engineering) from
J.N.T.University, Hyderabad, INDIA (1998-2002)
. Intermediate from Board of intermediate Education, A.P, INDIA, 1998
. SSC from Board of Secondary Education, A.P, 1995
Certifications and Awards
. Secured ISTQB Certification.
. Received many spot awards at Qwest
. Received 'Best contribution' Award for the CallHandling Project at
Qwest.
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Technical Skills
Languages: Java, J2EE, C, XML, VXML, .NET, Nortel IVR, Inter Voice
Brite (IVB using to develop DTMF IVR application),
Shell Script VB Script, Java Script, Unified Modeling
Language (UML), PLSQL
Databases: DB2, Oracle 8i, Oracle 10g, MS SQL, TOAD, MS Access
Operating Systems: Unix, Windows 95/98/NT/2000/XP, MSDOS.
Tools: Mercury Quality Center,HP Quality center, Winrunner, QTP, SOAP,
Empirix Hammer call Analyzer, ASPECT, Genesys,
Conversant VRU, BUS tester, FACETS, NORTEL DMS
500/1000
IVR Speech tools: Sound Forge, Voice Path, VoIP, Tracer Tool, VoiceXML,
CCXML, Invision (InterVoice IQ talk), Test Complete,
AT&T text to Speech, Total View, Voice Call Log, IVR
Simulator, Rx AGENT Desktop, Avaya IC Agent, Avaya IP
Agent, Rumba, BOSS/CARs, LMOS, CHAATOPS, Speech Test
Tool, WFAC.WFADO
Office Excel, MS Word, VISIO, Microsoft Project 2003
Servers IIS, Apache, Tomcat, Weblogic
Defect Tracking Tools Dimensions
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Projects Summary
Blue Shield of California: VRU retrofit with facets Services
Environment : Windows 2000, Windows XP, Java, VXML (VoiceXML), OSRM(Open
Speech Recognition Module), OSDM(Open Speech Dialogue
Module), MTC(Media telephony Core), Test Complete,TTS(Text
To Speech), Oracle 10g, WebSphere, Toad
Duration : Oct 2009 - Till Date
Role : QA Lead.
Organization : Blue Shield of California
Client : Blue Shield of California.
Team Size : 4
Tools : HP Quality Center, MS Project, VISIO, MS Office, Merant Tracker,
WinScp
Project Description:
The IVR system is accessible to all BSC constituents namely
Providers, Producers and Members. It is assumed that producers using the
system are appointed producers unless specifically called out. Members can
directly use the system to check on the status of their records or can
access the records of other members once they have provided enough
information to authorize access. Providers are given the option of
providing their Tax Identification (TIN) or National Provider
Identification Number (NPI) but can proceed to access self-service
functionality on the member they are calling about if the appropriate
member identification information is provided. Medicare data is also
accessible over the IVR. There is an implicit separation of Medicare
members and commercial members and between Medicare providers and
commercial providers
Roles & Responsibilities
. Identify risks to the PMs
. Read all project documents (requirements, design & implementation)
. Attend all Requirements meetings with All the departments: Testing,
Analysts, Developers, Project Managers, Clients
. Oversee the creation and maintenance of test cases including: target
testing (CR/DR specific), regression testing, and load testing
. Hold Test Planning meetings
. Oversee execution of target testing (CR/DR specific), regression
testing, and load testing
. Automate testing as requested.
. Involving User Acceptance Testing with Business team
. Involve in Deployments
. Attend Go/No-go meetings
. Webservice testing
. Preparing Metrics: Weekly, Monthly, quarterly as per the CMMI
standards
. Involved in executing the test cases to test the functionality
manually
. Involved in testing with voice recognition and TTS (Text to speech)
. Tested for Output of synthesized speech (text-to-speech).
. Tested for Recognition of DTMF input.
. Tested for Recording of spoken input.
. Involving in TroubleShooting
. Involving in setup Test/Regression environments
. Maintaining test scripts, test suites
. Monitoring assigned tasks to the team members effectively
. Mentoring team
. Automated scenarios using hammer cal analyzer, call flows,
troubleshooting, call recording, VAS for E2E
Qwest: High Speed Internet Repair (Speech Recognition/ DTMF: Dual tone
multi frequency)
Environment : Windows 2000, Windows XP, .Net, VXML (VoiceXML), OSRM(Open
Speech Recognition Module), OSDM(Open Speech Dialogue
Module), MTC(Media telephony Core), Test Complete,TTS(Text
To Speech), SQL Server 2000, IIS, Tomcat
Duration : Aug 2005 - July 2009
Role : Test Lead.
Organization : Qwest
Client : Qwest.
Team Size : 10
Tools : HP Quality Center, Speech test Tool, Speech Reorganization Voice
path, MS Project, VISIO, MS Office, Dimension, caliber, LMOS,
Hammer Call Analyzer, WFADO, WFAC
Project Description:
HSI is the main trouble ticket entry and customer records
lookup application for the DSL Repair CallHandling Center (RCHC) and
Broadband RCHC, and for the Enhanced Service Center (ESC) for voice-mail
services on the Next Generation Mail Platform. The Qwest Repair Portal
Service is called by the IVR(Interactive Voice Response) to determine
customer service information, product information, modem diagnostic and
health check, any known outages, any open trouble tickets that may affect
the customer. It is used by Tier 1 screening agents in both internal Qwest
call centers and in outsourced call centers to track the important details
of a trouble call and to assist the agents in gathering information from
various backend legacy systems. Some of the major backend systems which Rx
integrates are WFA/C and WFADO (Work Force Administration / Control),
Clarify, TMS (Ticket Management System), Poll DSLAM, SOM (Service Order
Manager), SAFE Information Access (SIA) BOSS/CARS information, LOSDB
(Location Operational Shared Database), MSN/DSL Workflow, ACP, and OAS. Rx
will continue to grow in responsibility (per plan) as the months go by, so
the list of integration points will continue to grow
Roles & Responsibilities
. Coordinate/manage off-shore tasks
. Identify risks to the PMs
. Read all project documents (requirements, design & implementation)
. Provide estimates & measure estimates-to-actuals
. Attend all Requirements meetings with All the departments: Testing,
Analysts, Developers, Project Managers, Clients
. Oversee the creation and maintenance of test cases including: target
testing (CR/DR specific), regression testing, and load testing
. Hold Test Planning meetings
. Oversee execution of target testing (CR/DR specific), regression
testing, and load testing
. Automate testing as requested.
. UAT with Clients
. Involve in Deployments
. Effectively used agile methodology to execute test scripts
. Attend Go/No-go meetings
. Webservice testing
. Preparing Metrics: Weekly, Monthly, quarterly as per the CMMI
standards
. Involved in executing the test cases to test the functionality
manually
. Involved in testing with voice recognition and TTS (Text to speech)
. Tested for Output of synthesized speech (text-to-speech).
. Tested for Recognition of DTMF input.
. Tested for Recording of spoken input.
. Involving in TroubleShooting
. Involving in setup Test/Regression environments
. Maintaining test scripts, test suites
. Monitoring assigned tasks to the team members effectively
. Mentoring team
. Automated scenarios using hammer cal analyzer, call flows,
troubleshooting, call recording, VAS for E2E
Qwest: Mass Market, Wireless Minutes Used, NPA Split (Speech Recognition /
DTMF: Dual tone multi frequency)
Environment : Windows 2000, Windows XP, .Net, VXML (VoiceXML), OSRM(Open
Speech Recognition Module), Test Complete, OSDM(Open Speech
Dialogue Module), MTC(Media telephony Core), TTS(Text To
Speech), SQL Server 2000, IIS, Tomcat.
Duration : Aug 2005 - July 2009
Role : Test Lead.
Organization : Qwest
Client : Qwest.
Team Size : 10
Tools : HP Quality Center, Speech test Tool, Speech Reorganization Voice
path, MS Project, VISIO, MS Office, Dimension, caliber, LMOS,
Hammer Call Analyzer, WFAC, WFADO.
Project Description:
Speech Recognition enables customers to call one of the Qwest
customer support toll-free numbers and use voice rather than touch-tone to
route their calls to the appropriate support group. The Call Handling
Speech application (also known as Speech Recognition IVR) is currently
deployed for Consumer and Small Business (SBG) customers for Sales, Care
and Collections. Release 1.0 consisted of a front facing "Say anything
Application" for Consumer Markets where a customer will be greeted and
asked how we may help them. Based upon the customer's response, the
application will either ask subsequent questions to refine the need, or
direct the customer to another self-help application, or route the customer
into the call center. The four business transactions migrated to Speech
were: . DSL Option . Credit Card Payment Option . Electronic Funds Transfer
. Pending Order Status Release 2.0 adds in SBG main call router and
enhanced functionality to include the following business transactions for
both Consumer and SBG: . Obtain full payment with Credit Card Payment
Options/Electronic Funds Transfer on disconnect notice . Restore process
for SNP'd (suspended for non payment) customers, if paid in full (Consumer
only) . Report a payment . Product & Feature instructions . Payment
Locations . Billing Explanation - high level . Map Entered Telephone Number
to Billing Telephone Number . Agent Locator (Small Business only), Wireless
Minutes of Use (Small Business only) The main router experience helps to
identify why callers are contacting Qwest so that they can be routed to the
appropriate call center for their inquiry. The self help functions allow
customers to complete their stated purpose via the IVR, but use of customer
data collection and validation through Legacy system access for data
retrieval. Program identifies Verizon/Sprint Wireless customers and we are
providing different flows for the within the same speech system
Roles & Responsibilities
. Coordinate/manage off-shore tasks
. Identify risks to the PMs
. Read all project documents (requirements, design & implementation)
. Provide estimates & measure estimates-to-actuals
. Attend all Requirements meetings with All the departments: Testing,
Analysts, Developers, Project Managers, Clients
. Oversee the creation and maintenance of test cases including: target
testing (CR/DR specific), regression testing, and load testing
. Hold Test Planning meetings
. Oversee execution of target testing (CR/DR specific), regression
testing, and load testing
. Automate testing as requested.
. UAT with Clients
. Involve in Deployments
. Attend Go/No-go meetings
. Webservice testing
. Preparing Metrics: Weekly, Monthly, quarterly as per the CMMI
standards
. Involved in executing the test cases to test the functionality
manually
. Involved in testing with voice recognition and TTS (Text to speech)
. Tested for Output of synthesized speech (text-to-speech).
. Tested for Recognition of DTMF input.
. Tested for Recording of spoken input.
. Involving in TroubleShooting
. Involving in setup Test/Regression environments
. Maintaining test scripts, test suites
. Monitoring assigned tasks to the team members effectively
. Mentoring team
. Automated scenarios using hammer cal analyzer, call flows,
troubleshooting, call recording, VAS for E2E
Qwest: CallHandling-IVR (Touch Tone)
Environment : Windows 2000, Windows XP, .Net, Test Complete, XML,
InterVoice, VRU, MTC(Media telephony Core), TTS(Text To
Speech), SQL Server 2000, IIS
Duration : Aug 2005 - July 2009
Role : Test Lead.
Organization : Qwest
Client : Qwest.
Team Size : 10
Tools : HP Quality Center, MS Project, VISIO, MS Office, Dimension,
caliber, LMOS, Hammer Call Analyzer, WFADO, WFAC
Project Description:
When Qwest customers, or potential customers, call into one of the
Qwest Call centers, the IVR script answers the telephone, collects data
related to the call and then allows the customer to either choose to
process transactions in a "self help" fashion or have human intervention.
When a customer uses the "self help" menu, they are able to order copies of
their bill, check their bill balance, pay their bill, arrange payments,
report trouble on their line, check the status of a service order, and
perform many other transactions without the assistance of a service
representative. When a service representative is requested, or required by
the system, the IVR routes the caller to the call center that will able to
handle the call in an efficient manner. The IVR uses web services to
determine workflow, check customer account activity, check status of
service orders, create trouble tickets, and transfer customers to the
appropriate agent based on rules defined in the Front End Screen and Route
(FESR) system. IVR applications are being installed and supported as new
InterVoice software on all in-region IVR production clusters. Part of the
installation and support is also for new Web Services. These web services
are to be maintained on the dotnet1 web farm. Both IVR and web services
software contain alarms.
Some of the Projects using this service: Consumer Repair (Residential
Customers), Business Repair, Voice Messaging, HSI (High Speed Internet),
Wireless Minutes used, Self-help router, Credit card payment, Electronic
Fund Transfer, Priority Queue Router, Agent Locator, Payment Arrangements,
Pending Order, Payment Locations, HotLined, Bill Balance, Alternate Service
Provider, Consumer Collections, Business Collections, Wireless, Spanish
Customers, Trouble Ticket, Pending Trouble ticket, Transfers
Roles & Responsibilities
. Coordinate/manage off-shore tasks
. Identify risks to the PMs
. Read all project documents (requirements, design & implementation)
. Provide estimates & measure estimates-to-actuals
. Attend all Requirements meetings with All the departments: Testing,
Analysts, Developers, Project Managers, Clients
. Oversee the creation and maintenance of test cases including: target
testing (CR/DR specific), regression testing, and load testing
. Hold Test Planning meetings
. Oversee execution of target testing (CR/DR specific), regression
testing, and load testing
. Automate testing as requested.
. UAT with Clients
. Involve in Deployments
. Attend Go/No-go meetings
. Webservice testing
. Preparing Metrics: Weekly, Monthly, quarterly as per the CMMI
standards
. Involved in executing the test cases to test the functionality
manually
. Involved in testing with voice recognition and TTS (Text to speech)
. Tested for Output of synthesized speech (text-to-speech).
. Tested for Recognition of DTMF input.
. Tested for Recording of spoken input.
. Involving in TroubleShooting
. Involving in setup Test/Regression environments
. Maintaining test scripts, test suites
. Monitoring assigned tasks to the team members effectively
. Mentoring team
. Automated scenarios using hammer cal analyzer, call flows,
troubleshooting, call recording, VAS for E2E
QWEST: CHAATOPS (Call Handling Account Activity Tunable Parameters)
Environment : Windows ASP.net, C#, SQL Server 2005, LMOS, WFADO, WFAC
Duration : Aug 2005 - July 2009
Role : Test Engineer.
Organization : Qwest
Client : Qwest.
Team Size : 10
Project Description:
CHAATOPS is a web application. This application is used by QWEST
Client's to control Dynamic Menu and Dynamic messages functionality. The
CHAATOPS application will allow user to reorder, disable, reassign and add
DTMF value for each prompt in dynamic menu. It will allow user to change
dynamic message for particular state in the design flow. User can enable
and disable the dynamic message.
Roles & Responsibilities
. Analyzed the Business Requirement Documents and Functional
specification documents to prepare review document.
. Involved in project planning, processes and procedures to
improve QA methodology and setup test data
. Prepared Test Cases
. Participated in Test case Reviews
. Involved in executing the test cases to test the functionality
manually
. Performed Manual Testing.
. Analyzing the Test Results and Creating Bug Reports
. Track the defects till its closure.
. Produced Test Metrics showing the number of test cases executed,
number passed, number failed and number left to execute in
weekly meetings.
. Actively involved in QA process improvement activities like
process flow, problem resolution, bug tracking, etc.
. Prepared the Weekly & Monthly Bug Report
. Preparation of Bug report
QWEST: Speech Test Tool (STT)
Environment : C#, Win forms, SQL Server 2000/2005.
Duration : Aug 2005 - July 2009
Role : Test Engineer.
Organization : Qwest
Client : Qwest.
Team Size : 10
Project Description:
Speech Test Tool is the Qwest internal tool to create test cases and
automate them for Call Handling Project. This tool is used to create test
cases for given design flow based on conditions. User can create end to end
flow of design and export into word document. User can export test cases
into excel document and they can check for any design changes also. If
there is any change in the design or flow then this tool will indicate
change in test cases by different colors.
Roles & Responsibilities
. Analyzed the Business Requirement Documents and Functional
specification documents to prepare review document.
. Involved in project planning, processes and procedures to
improve QA methodology and setup test data
. Prepared Test Cases
. Participated in Test case Reviews
. Involved in executing the test cases to test the functionality
manually
. Performed Manual Testing.
. Analyzing the Test Results and Creating Bug Reports
. Track the defects till its closure.
. Produced Test Metrics showing the number of test cases executed,
number passed, number failed and number left to execute in
weekly meetings.
. Actively involved in QA process improvement activities like
process flow, problem resolution, bug tracking, etc.
. Prepared the Weekly & Monthly Bug Report
. Preparation of Bug report
ACS ForEx
Client : ACS Software., Malaysia
Duration : May 2002 - Aug 2005
Organization : SDC Technologies
Platform : Java, EJB, JSP, Oracle, Windows NT.
Testing Tools : QTP.
Description
This project is done for ACS Software. It can maintain the Money
transaction between Agent and Customer. It's contains Agent
Information, Bank Information, Invoice Maintenance, Deposit
Maintenance, and Payment Maintenance and make a reports for every
transaction.
Roles
. Analyzed the Business Requirement Documents and Functional
specification documents to prepare review document.
. Involved in project planning, processes and procedures to
improve QA methodology and setup test data
. Prepared Test Cases
. Participated in Test case Reviews
. Involved in executing the test cases to test the functionality
manually
. Performed Manual Testing.
. Analyzing the Test Results and Creating Bug Reports
. Track the defects till its closure.
. Produced Test Metrics showing the number of test cases executed,
number passed, number failed and number left to execute in
weekly meetings.
. Actively involved in QA process improvement activities like
process flow, problem resolution, bug tracking, etc.
. Prepared the Weekly & Monthly Bug Report
. Preparation of Bug report
Container Load Plan.
Client : Maersk Sealand, India
Duration : May 2002 - Aug 2005
Organization : SDC Technologies
Platform : VB, MS Access and ASP, Oracle.
Testing Tools : Winrunner.
Description
CLP is the planning for stuffing the container with shipments
received from the shipper. A CLP gives the information about the
shipper, commodity, weight, Place of Receipt, Port of Loading,
Port of Delivery, Vessel details, etc.
Roles
. Analyzed the Business Requirement Documents and Functional
specification documents to prepare review document.
. Involved in project planning, processes and procedures to
improve QA methodology and setup test data
. Prepared Test Cases
. Participated in Test case Reviews
. Involved in executing the test cases to test the functionality
manually
. Performed Manual Testing.
. Analyzing the Test Results and Creating Bug Reports
. Track the defects till its closure.
. Produced Test Metrics showing the number of test cases executed,
number passed, number failed and number left to execute in
weekly meetings.
. Actively involved in QA process improvement activities like
process flow, problem resolution, bug tracking, etc.
. Prepared the Weekly & Monthly Bug Report
. Preparation of Bug report
CPV SYS
Client : IPP, Malaysia.
Duration : May 2002 - Aug 2005
Organization : SDC Technologies
Platform : Visual Basic 6.0, Oracle, Windows NT/2000.
Testing : Manual Testing
Description
The project mainly designed for any type of BPO industry. The BPO
team can verify details of a Customer who has applied for loan
using this S/W.
Roles
. Involved in understanding the functional requirement document.
. Involved in Test plan preparation.
. Developed and executed test cases based on business requirements.
. Executed the Test Cases Manually and reported the defects using Test
Director
. Conducted Functional and Integration testing.
. Performed regression testing after fixing and modification.
. Analyzing the test results.
. Prepared the Weekly & Monthly Bug Report
(Chandrasekhar Nellore)
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