Customer Service Sales

TOM BRIDGEMAN

*** ****** ***** *****

Pawleys Island, South Carolina 29585

H: 843-***-****

C: 904-***-****

************@*****.***

SUMMARY

A results-oriented and accomplished manager, with extensive experience

in the financial services industry as well as project management,

strategic planning, regulatory compliance, team leadership and

information technology. Diversified deposit operations background

with high-impact outcomes, utilizing automation and technology

strategies. Consistently exceeds company objective to secure long-

term prosperity. A dedicated achiever, who facilitates continued

corporate profitability.

EXPERIENCE

PLANTATION FEDERAL BANK Pawleys Island, South Carolina

Director of Deposit Operations, SVP 2005-2011

Oversaw day-to-day operations of bank, excluding loan functions.

Responsible for retail and branch operations, deposit operations,

compliance, marketing, item processing and information systems. Provided

leadership in analyzing tasks and sought opportunities to increase

efficiencies and reduce costs. Worked closely with core processor in

implementing new systems and resolving case issues. Formulated and

implemented strategies, enabling company to compete in period of change.

Collaborated with management and personnel, providing support for

implementing new initiatives. Ensured placement of audit and security

controls, as well as meeting of regulatory guidelines.

. Established infrastructure for uniform branch procedures with the

introduction of the Branch Operations Manual and the Internal Control

and Security Manual.

. Led implementation of branch capture and in-house image item

processing. Achieved actual first-year savings in excess of $162,000.

Enabled IP center to process 4,000,000 items, with a total value of

$5,000,000,000.

. Integrated Voice over IP network, enabling elimination of long-distance

calls via remote branch office locations.

. Reduced amount of idle cash on hand by lowering cash in individual CSR

drawers, ATMs and branch vaults by over $1,000,000.

. Directed successful renegotiation of core processing contract,

generating cost savings of over $300,000 as compared to prior period.

. Created inbound call center, transitioning calls from frontline

personnel to back-office personnel enabling a more efficient and

superior client service experience.

. Installed final phase of enhanced data communications network, designed

to increase throughput as well as improve voice quality.

. Responsible for successful restoration of items processing server as

well as historical items pursuant to disaster- recovery testing.

. Installed in-house scanning of bank documents, including deposit,

commercial, mortgage and installment loans to alleviate cost of

outsourcing service, with annual savings of $65,000.

. Scrubbed outdated process to review new account data input and critical

file maintenance to ensure information was current and exceptions were

handled in timely manner.

. Achieved satisfactory or above rating on all external audits and OTS

examinations within my area of responsibility.

JONATHAN BAMBERG, BROKER St. Augustine, Florida

Real Estate Sales 2002-2005

Enhanced skills through marketing and selling of real property. Promoted

product and negotiated customer contracts, as well as tracked project

through closing. Developed firm's Website and optimized for search engine

keywords. Enabled site to receive 18,000 monthly visitors and 200,000 hits

within site.

FIRST FEDERAL BANK Spartanburg, South Carolina

Senior Vice President of Operations and Information Technology 1996-

2001

Directed and provided company-wide operations leadership in conjunction

with organizational goals and objectives. Recommended and delivered high-

impact solutions, creating effective and efficient operating environment.

Oversaw support operations, facilities, information technology and

electronic banking divisions of organization. Chaired Information

Technology Committee. Served on Asset Liability Committee and Human

Resources Insurance Committee. Managed staff of four senior managers

responsible for 22 employees.

. Launched installation of Syntellect's automated Voice Response System,

which handled over 80,000 monthly customer service calls and requests,

enabling employees to become more effective in job responsibilities.

. Installed marketing and sales database software. Generated custom

reports. Analyzed customer data and monitored effectiveness of

expansion program. Identified new customer sales opportunities.

. Implemented image technology for efficient storage and retrieval of

documents and check images. Integrated Pitney Bowes Paragon Series

statement rendering system.

. Designed and installed Point-to-Point T1 Network, serving 12 office

locations. Linked voice over data network, creating PBX system.

Directed design, construction and relocation of operations and

information technology center.

ADDITIONAL EXPERIENCE

Senior Vice President of Finance and Operations, 1991-1996. Managed

finance, operations, information systems and training divisions of

association. Responsible for financial, budgetary and regulatory reporting

to Board of Directors, auditors and governmental agencies. Executed

investments and maintained investment portfolio. Overhauled accounting

system. Converted fixed assets, investments and accounts payable from

outdated mainframe system to PC-based desktop applications. Integrated PC

data with general ledger system. Eliminated paper production of daily

reports through use of dedicated reports storage and retrieval system.

Vice President and Regional Branch Manager, 1981-1991. Implemented

incentive-based sales training program, which was designed to assist

customer service representatives in identifying needs and sales

opportunities. Generated and analyzed cross-sell reports. Directed

progress of customer development and individual branch performance.

Established lending authority and sales goals for locations. Reviewed and

approved individual loans within established company guidelines. Expanded

branch network from three locations to seven offices. Enforced branch-

operating policies, improving customer service, employee morale and

retention.

Branch Manager, 1980-1981. Led full-service office, offering mortgage and

property improvement loans, as well as all classes of savings, checking and

retirement plans. Directed staff of five and all phases of branch

operations. Oversaw opening of new office, including marketing and

promoting facility.

Savings Officer, 1979-1980. Formulated procedures to expedite existing

operations. Modified procedures to comply with new regulations and

policies. Evaluated and revised internal control procedures. Authorized

exceptional item transactions. Directed daily operations of retail deposits

department. Responded to customer inquiries concerning services offered

and investment alternatives.

Administrative Assistant, 1978-1979. Aided vice president in

administrative duties and supervision of savings department personnel.

Responded to customer inquires concerning services offered and investment

alternatives.

SPARTANBURG COUNTY COURTHOUSE, Spartanburg, South Carolina, Management

Analyst, 1977-1978. Developed and implemented management information

system. Reviewed county department operations and established departmental

objectives. Produced quarterly reports to management analyzing operations.

EDUCATION

UNIVERSITY OF SOUTH CAROLINA, Columbia, South Carolina, Bachelor of Science

PROFESSIONAL DEVELOPMENT

Graduate School of Community Bank Management, University of Texas

School for Executive Development, University of Georgia

COMPUTER SKILLS

Microsoft Office Suite, Bank Core Processing

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