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Customer Service Sales

Location:
Vilas, NC, 28692
Posted:
April 20, 2011

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Resume:

Kimberly Suzanne Mckinney

*** ******* *****, *****, ** 28692 828-***-**** abhl41@r.postjobfree.com

EDUCATION

Appalachian State University, Boone, NC

Master of Arts in Appalachian Studies, in progress Fall 2010

Area of Concentration: Sustainable Development

Cumulative GPA: 2.66

Institutional Review Board course completed

Appalachian State University, Boone, NC

Bachelor of Science in Anthropology, Cum Laude Summer 2010

Area of Concentration: Sustainable Development Minor: Community and Regional Planning

Cumulative GPA: 3.48

Study abroad – Ecuador, Summer 2010

Grant writing course completed

Johnson County Community College, Overland Park, KS

Associate of Arts in Anthropology Fall 2008

Honor’s distinction

Cumulative GPA: 3.86

Dean’s List, or better, every semester enrolled

Relevant Coursework and projects

Appalachian Culture and Social Organization – ANT 5120 Fall 2010

Participatory research methods employed, including interviews, involving a local community

Examination of cultural heritage to help in development of a State-funded public art project

Presentation of research at the Appalachian Regional Commission conference for the

Appalachian Teaching Project in Washington, DC

Sustainability and Economic Development – SD 4400 Fall 2009

Analysis of conventional and alternative economic theories

Application of various economic theories to development issues

Exploration of economic issues impacting sustainability

Sustainable Development in the Modern World System – ANT 4570 Fall 2009

Analysis of political economy and impacts on sustainable development

Discussion of implications of government policy

Assessment of sustainable development initiatives

Planning Techniques – PLN 3431 Fall 2009

Application of planning techniques

Utilization of social sciences within planning

Development of comprehensive plan for municipality

Internship and Volunteer experience

Appalachian Native Plants, Mountain City, TN

Internship – Johnson County Food Security Plan Summer 2010

Performed inventory surveys of area grocery stores, supermarkets, and convenience stores to

determine average cost and availability of food

Conducted interviews and surveys with key stakeholders in community, including food bank

employees, food pantry volunteers, and community members

Kimberly Suzanne Mckinney Page 2

Analyzed data and developed two sections of the Food Security Plan presented to Johnson County,

Tennessee and Mountain City, Tennessee officials

Final report available at:

http://johnsoncountyfarmersmarket.org/files/QuickSiteImages/Johnson_County_Community_Food_Fi

nal.pdf

Appalachian State University, Boone, NC

Volunteer – Mess on the Mall Fall 2009

Dug through trash to pull out all recyclables thrown away for public awareness campaign on campus

to promote recycling and reducing waste

Greater Northland Junior Chamber of Commerce, Kansas City, MO

Member Membership Vice President President Board Chairman 2004 – 2008

Worked in a variety of capacities to promote volunteerism and leadership development, culminating in

award received while president from state organization for management, membership, and

programming

Planned and implemented program to provide food to families during the holiday season

Selected Work Experience

Appalachian State University, Boone, NC

Assistant – Office of International Education and Development 2010 – present

Promote the goals of the Office of International Education and Development and support international

students and scholars on campus

Worked as assistant to Executive and Assistant Directors

Coordinated International Coffee Hour and any special events

Assisted with organization of orientation for international students upon arrival

Created a program to pilot sustainable meetings/events at Appalachian State University, in partnership

with Office of Sustainability, to reduce and/or eliminate waste associated with International Coffee

Hour and make it carbon neutral; this will establish guidelines for all other meetings and events on

campus

Nationwide Insurance, Overland Park, KS

Office Manager 2006 – 2008

Contributed to the personal lines sales goals of the office; averaged 75% of total office sales

per week in the last four months of employment.

Managed day-to-day office operations for executive agent, including: premium account

reconciliation, opening and closing of office, underwriting contacts and issues.

Trained and delegated work to CSRs, sales representatives, and clerical staff.

Implemented office procedures to streamline workflow.

Developed and maintained strong relationships with clientele and business contacts.

Licensed in the states of Missouri and Kansas for Property, Casualty, Life and Health lines of business.

American Family Insurance, Gladstone, MO

Customer Service Representative 2002 – 2006

Handled customer service as primary contact, explained billing procedures, made changes to policies,

and managed client questions/issues.

Quoted all lines of business, educated clients as well as prospects, and sold policies.

Directed all office operations in absence of agent – opening and closing of office, taking payments,

writing and updating policies, answering phones, and etc.

Kimberly Suzanne Mckinney Page 3

Coordinated marketing strategies to increase sales for the office.

Licensed in the states of Missouri and Kansas for Property, Casualty, Life and Health lines of business.

Professional Involvement and Memberships

Appalachian State University, Boone, NC

ASU Anthropology Society – Member Co-Chair 2009 – 2010

Planned lecture for Dr. Harvard Ayers on global climate change

Sponsored International Coffee Hour

Participated in planning and organizing campus Earth Day celebration

Appalachian State University, Boone, NC

ASU Green Club – Member 2009 – 2010

Planned and executed screening of “Coal Country” documentary on campus

Appalachian State University, Boone, NC

Sustainable Development Student Alliance – Anthropology - SD liaison Spring 2010

Act as liaison between the Sustainable Development department and students involved with the

Sustainable Development concentration of Anthropology

Sub-committee member for campaign to save the Globe Forest

Appalachian State University, Boone, NC

Campus to Congress Conference Call Spring 2010

Worked with Dr. Harvard Ayers of Appalachian State University and the Bard Center for

Environmental Policy at Bard College to direct the Campus to Congress conference call for the state of

North Carolina

Directed questions and comments, regarding environmental concerns, from students and professors

from North Carolina colleges and universities to a representative from Senator Kay Hagan’s office

American Anthropological Association

Phi Theta Kappa – International Honor’s Society for 2-Year Colleges

Pi Gamma Mu – International Honor’s Society for the Social Sciences

Lambda Alpha – National Collegiate Honors Society for Anthropology

2010 Practicing Anthropology Award – Department of Anthropology, Appalachian State University

Licensed in the state of North Carolina for Property and Casualty lines of insurance

Publications

Kimberly Suzanne Mckinney Page 4

McNaughton, Tamara, Kelly Jo Drey-Houck, Leah Joyner, Suzanne McKinney, and Alison Singer.

Community

Food Security in Johnson County, Tennessee: A Local Food Strategy for Self-Sufficiency, Economic

Development,

and Community Engagement. Johnson County, Tenn.?: s.n, 2010.



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