Human Resources Resource

Zachary Fiala

**** **** **. *********, ******** *0546

Phone 708-***-****

abhl2l@r.postjobfree.com

SUMMARY

Creative, resourceful HR leader skilled in researching, analyzing,

designing and administering human resource policies and procedures that

pertain to employee relations.

PROFESSIONAL EXPERIENCE

ACCENTURE Chicago, Illinois (2006-2009)

Team Lead (2006-2009)

Hired, mentored, coached, and supervised HR staff, monitored workflow,

addressed performance issues, provided feedback, annual reviews.

. Designed, developed and managed global graphics and communications for

the Employee Engagement Team, focusing on employee retention and

satisfaction. Though completely voluntary, the program achieved a 93%

success rate, surpassing previous participation metrics.

. Created global communications processes which enabled more efficient,

standardized international HR services.

. Trained startup team in Bangalore India to handle 90% of US HR processing

resulting in significant reduction of global costs.

. Led global Town Hall meetings and Training Sessions, providing education

concerning governmental regulations, business processes, and HR policies,

resulting in greater process efficiency, reduced corporate risk and

improved communications between business units .

Analyst (1997-2005)

Original member of startup global human resources team centered on meeting

international HR policies and procedures. Interpreted governmental

regulations and articulated business processes and HR policy needs.

Administered high volume databases, calculated costs, forecasted and

budgeted, created reports.

. Created and implemented business process communications that

significantly reduced costs and compliance exposure.

. Developed software eliminating process redundancy saving firm 800 man

hours per year.

EDUCATION

BA University of Illinois

PROFESSIONAL DEVELOPMENT

Toastmasters International

University of Illinois Silver Circle Award

TECHNICAL SKILLS

Microsoft Word Outlook

Access PowerPoint Mainframe / SAP /Siebel

Excel Publisher Various other software

.

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