Customer Service Engineer

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B R I D G E P O RT, W V 2 6 3 3 0

( 3 0 4 ) 3 6 5 0 3 4 2 DAV E L AWS O N 3 @ G M A I L . C O M

D AV I D C . L A W S O N

EDUCATION

West Virginia University, Morgantown, WV

Bachelor of Science in Business Administration, Major in Management Information

Systems – Expected May 2011

Management Information Systems GPA: 3.4/4.0

Major in Marketing – August 2008

SKILLS

• Experience programming with MySQL, SQL Server 2008 R2, Microsoft Visio,

PHP, HTML, C#, .NET, XML

• Good understanding of programming and networking logic

• Excellent problem solving skills

• Multi-talented musician

RELEVANT COURSE WORK

• Systems Analysis and Design/Developments

• Business Application Programming

• Business Information Systems

• Advanced Information Technology

• Database Management Systems

• Data Communications

• Network Security

• Information Ethics

• Managing Individuals & Teams

• Contemporary Business Strategy

WORK HISTORY

Database Engineer/Computer Programmer December 2010 - Present

American Intertech, Moundsville, WV

• Managed a database as an SQL Server engineer, which contained records of 3,882

coal mining wells for Consol energy

• Developed decision trees for assigned tasks

• Created database relationships using primary/foreign keys

• Created triggers for updating the database after Delete, Update, and Insert

Operations

• Executed stored procedures to be deployed and fully functional for the end user

• Developed looped queries in order to transfer information between database tables

when restructuring required deletion of tables and relocation of columns

• Programmed SQL views to be used to join database tables for templates

• Explored the Mailings function of MS Word to link database variables to

documents and construct re-usable templates

• Formulated test queries to execute triggers, functions, and stored procedures

• Altered database structure and consistently updated/edited columns, reducing

redundancy and inconsistency for improved functionality and performance

Customer Service Representative Feb 2010 – Sept 2010

Colgan Air, Bridgeport, WV

• Managed the customer check in process using an intricate computer system

• Participated in an extensive two week computer training course in Washington

D.C.

• Provided customer support by assisting customers with their concerns and

complaints

Restaurant Server

Landry’s Seafood, Myrtle Beach, SC May 2009 - Dec 2009

Cheddar’s Casual Café, Morgantown, WV Aug 2008 - May 2009

Joe’s Crab Shack, Myrtle Beach, SC Summer 2006 and 2007

• Presented restaurant menu to guests and described special menu items of the day

• Worked with a team of servers to ensure the best possible service to each guest

• Administered training and on-boarding procedures for new servers

PERSONAL ACHIEVEMENTS

• Awarded Dean’s List Spring 2005 and Spring 2007

• Awarded The West Virginia Promise Scholarship; maintained for 4 years

• Organized and promoted a 12 hour benefit concert with ten musical performances

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