Customer Service High School

Objective

Acquisition as a supervisor to build relationships of trust, understanding,

and cooperation to foster a professional community that embraces my

personal mission of Learning. Excellence. Delivered.

Profile

Motivated, personable professional with multiple college degrees and a

successful 7-year track record of innovative analytic leadership as a

school administrator. Talent for quickly mastering technology - recently

completed Network Basics course. Diplomatic and tactful with professionals

and non-professionals at all levels. Accustomed to handling sensitive,

confidential records. Demonstrated history of producing articulate,

motivational goals that trigger emotive and analytic strategic change.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to communicate easily and

transcend cultural differences. Thrive in team-based environments.

Excellent team-building skills.

Leadership is a function of expertise, communication, customer service and

problem solving paired with the knowledge and understanding of human

motivation. I am a proven leader in the ability to function at a high

level of competency to find innovative solutions to complex problems and to

communicate these solutions to diverse populations with often competing

interests.

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

o Prepare complex reports for school leaders/boards/ and teachers,

ensuring full compliance with district ends policy and tight

deadlines. I have set priorities for an organization of 100 staff

using goals and reported the results on a quarterly basis using

multiple data points.

o Author professional correspondence to parents and students. I have

used web-based, newsletter, and weekly reports to update students and

staff of emerging and ongoing solutions to diverse needs in our school

system.

o Design and deliver series of informative newsletters, meeting agendas,

web-based communication tools including wiki's, blogs, and social

networking to communicate an effective mission.

o Conduct small-group sessions on leadership and transformative personal

power to empower systemic leadership for internal lead positions so

that the mission and vision of the system was communicated correctly

and carried out effectively. This transformative leadership process

has ensured our school has outperformed schools across the state and

was a recipient of numerous educational awards.

o Communicate educational policies/procedures to parents and students

using layman's terms to facilitate understanding.

o Rapidly learn and master varied computer programs; recently completed

Computer Networking basics course.

Customer Service/Marketing/Problem Solving

o Oversee front-office operations and provide impeccable customer

service:

o Built a climate supported by 80% satisfaction rating by training

and modeling effective communication strategies to office staff

dealing with frustrated phone and face-to-face customers of our

service organization.

o Develop and implement strategic marketing plan for school:

o Created special promotions, write/design print and online

advertising, and coordinate all communication.

o Our website was recognized regionally as a model for future

implementations by the vendor hosting the domain.

o Implementation of a successful gender-based instructional delivery

model:

o Presentations of findings and recommendations at a literacy

educational institute.

o Several schools adopted models of gender-based education.

o As a result of this innovative approach, we have decreased

discipline and increased academic performance of students

involved in the initiative.

DETAIL MASTERY & Organization

o Manage all aspects of day-to-day operations as a school leader of 100

staff:

o The management functions ensure the successful function of all

stake-holders in a complex system with varying factors

contributing to success.

o My management skills have lead to a successful increase in

performance on state and local testing measures as well as a 50%

decline in disciplinary referrals.

o Facility upkeep and presentation.

o Assessment scheduling for 750 students with 85 scheduling

requirements.

o Finances: Budgeting, management, accounting, and purchase orders

for instructional budget.

o Supervision of a total of 60 certified 40 support staff members.

o Compliance with all school board policies and state education

requirements.

Employment History

BEAVER DAM SCHOOL DISTRICT - Beaver Dam, WI

Principal, 2009 to Present

baraboo SCHOOL DISTRICT - Baraboo, WI

Principal, 2007 to 2009

Wautoma SCHOOL DISTRICT - Wautoma, WI

Assistant Principal, 2004 to 2007

weston SCHOOL DISTRICT - Cazenovia, WI

High School Teacher, 2000 to 2004

Grantsburg SCHOOL DISTRICT - Grantsburg, WI

High School Teacher, 1998 to 2000

Education

edgewood College - Madison, WI

Masters Degree, 2004 GPA: 3.83/4.0

Licensed in Educational Administration in Wisconsin.

uw platteville - Platteville, WI

Bacehlors Degree in Secondary Social Studies Education, 1998 GPA: 3.01/4.0

madison college - Madison, WI

Course in computer networking, 2011 GPA: NA

uw whitewater - Whitewater, WI

Course in Human Resource Management, 2008 GPA: 3.0/4.0

Marian college - Fond du lac, WI

Course in Data based decision making, 1998 GPA: 4.0/4.0

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