Customer Service Representative
Resume:
N.M. Christian
Suffolk, Va. *****
abhkz5@r.postjobfree.com
Objective:
To secure a fulltime position allowing me the opportunity to utilize my legal, law enforcement, administrative skills.
Education:
Bellevue University, Bellevue, NE
Degree: Bachelor of Science- Criminal Justice Administration-Graduated January 2004
On Dean’s List
Metropolitan Community College, Omaha, NE
Degree: Associates Applied Science- Paralegal– Graduated February 2002
Course of Studies:
• • •
Litigation The Legal Assistant Business Law I
• • •
English Comp I Microcomputer Fundamentals Intro to Law
• • •
English Comp II Human Relations Skills Critical Reasoning
• • •
Public Speaking American National Government Insurance Law
• • •
Criminal Law Evidence and Discovery Family Law
• • •
Bankruptcy Legal Research & Writing I Individual Income Tax & Accounting
• • •
Collections Legal Research & Writing II Estate Administration
• • •
Statistics Internship I Internship II
Summary of Skills:
• •
Microsoft Word Word Perfect
• •
Windows Vista Microsoft Excel
• •
Microsoft PowerPoint Internet Navigation
• •
Microsoft Access Data Entry (12K kph)
Experience:
Kelly Services, Section Eight Department, Franklin Redevelopment and Housing Authority,
Franklin, VA
Administrative Assistant/HCV Specialist 2/11-4/11
Handle 8 lines phone system
Assists Clients with questions regarding section eight
Assists other department with appointment setting
Prepares and process initial, interim, and annual certifications of eligible section-eight program participant.
Verified all necessary interim and annual recertification data to insure compliance with program requirements by
Section-eight program participants and landlords.
Prepare and executes tenancy agreements and Housing Assistance Payment contracts with program participants and
landlords.
Assists in the preparation of FRHA and HUD program compliance reports.
Maintain liaison with program participants to ensure their needs are being served and that they are reporting all
necessary data to meet program compliance requirements.
Prepare and conducts Section-eight program briefings for new program participants.
Maintain current listing of rental property available to Section-eight program participants.
Plans organize and conduct Section-eight orientation sessions.
Coordinates the placement of eligible Section-eight residents with potential landlords.
Schedule and perform initial HQS inspections, annual and special/requested inspections for Section-eight in accordance
with HUD guidelines and building codes.
Provide clerical support to management staff.
Performs other duties as assigned.
Camp Fire USA, Omaha Ne
Program Support Staff 8/08-10/09
Implement program activities as determined by the program coordinator.
Provide direct supervision of youth.
Attend necessary staff meetings and trainings.
Assist in maintaining daily attendance sheets, records, and reports.
Assist in daily clean up supplies and materials.
Maintain standards of confidentially regarding children, families, and staff.
Perform other duties assigned.
Kelly Services, Regional Sale, First National Bank, Omaha, NE
Administrative and appointment setter 7/06-8/08
Set appointment for the Regional Sales Team.
Attend weekly team meeting.
Handle calls for Regional Sales Team.
Fax, mail, and arrange statement for Regional Sales Team.
Keep accurate record of appointment and other information obtain for the Regional Sales Team.
Visinet, Omaha, NE
Family Support Work, Visitation Work, and Escort worker 12/05-4/06
Assist the clients/family in obtaining the goals identified by referral source and illustrated on the case plans.
Implement and utilize resources during all family support, crisis intervention and goal-based visitation sessions which
relate to the identified goals on client/family case plan.
Provide detail documentation according to instructions provided in the training and respective of the service being
offered to the client/family.
Transport kids to their therapy appointments and or to their visitation meetings with parents.
Bellevue University, Academic Support Department-College Work Study Program, Bellevue, NE
Test Attendant, Tutor, and Lab Attendant 8/02-8/03
Assists student with proper audiotape and books for different levels of English lessons.
Tutor student on entry level English.
Maintain academic honesty in the testing lab
Hall of Justice, Victim Witness Unit, Omaha, NE
Victim Witness Advocate 6/01 – 12/01
Informed victims and witnesses of hearings, trials, etc., Assessed their needs and advised them of the victim-witness
services available.
Accompanied victims and witnesses to court, showing them the courtroom, explaining the procedure and the
expectations, also offering support during their testimony and during their wait.
Sitel Corporation, Omaha, NE
First Notice Claims Representative 1999 – 2001
Conducting Insured and Agencies intakes for weather and auto claims.
Relaying accurate and important information to the Adjusters regarding claims.
Prepare statements, scheduling rental car appointments, drive in tasks, and team assignment.
College Work Study Program Clerical Worker
Metropolitan Community College
Coordinated student grades and interoffice files and paperwork.
Light typing and answering multi-line phone system.
Grading, scoring and percentage student’s grades.
State of Nebraska (through Olsten Staffing Agency)
Data Entry Specialist 1997 – 1998
Prepared, calculated, and processed billing documents for Title XX and Private Pay Daycare, Foster, and Respite Care
Providers.
Answered general questions regarding program, billing and processing of Title XX
ADU Department / Mutual of Omaha
Updated Doctors and Dentists Tax Identification Numbers and Practicing Location for accuracy of files.
Maintained notification of all changes on a daily basis to the networking staff.
Idelman Telemarketing
Lead Customer Service Representative 1995 – 1997
Supervised staffs of 15 people per shift.
Maintained tracking and tracing of lost packages.
Communicate with the United States Parcel Service Company.
Sitel Corp. 1994-1995
Customer Service Representative
Take incoming calls for variety of clients on varies of products.
Assist customer with billing concerns.
Take customer credit card payments.
Assist customer with account credits.
Assist customer with account information.
Seven-eleven 1993-1994
Clerk/Assist Manger
Order store products. Assist customer with purchases.
Read the gas pump meters. Run the register reading.
Stock store products.
Handle Inventory for store products.
West Telemarketing 1990-1993
Customer Service Representative
Take incoming calls for different commercial products.
Take credit card payments.
Assist customer with customer service information.
Give up sells for different products.
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