Customer Service Sales

RESUME OF QUALIFICATIONS

DANA M. TICE

P.O. Box 125

Camp Douglas WI 54618

757-***-**** (C)

Email: **********@*****.***

OBJECTIVE

A challenging and responsible entry-level ACCOUNTING position that will utilize and

develop a wide range of abilities, education, training, and experience.

Position preferred should provide opportunities for continued career growth and

advancement.

SUMMARY OF QUALIFICATIONS

Bachelor of Arts Degree in Accounting

Associate of Arts Degree in Business Administration

1 Year Management/Administrative Experience

1 Year Financial Management Experience

2 Year Sales and Marketing Management Experience

1 Year Media Sales Experience

1 Year Automotive Sales Experience

1 Year Facility/Property Management Experience

5 Years Office Operations Experience

1 Year Accounting/Bookkeeping Experience

1 Year Collections Experience

1 Year Personnel Supervision/Training Experience

5 Year Customer Service/Public Relations Experience

10 Years Computer Operations Experience

1 Year New Business Development Experience

Maximum Number of Personnel Supervised = 3 personnel

Qualified: Sales Manager … Leasing Consultant … Sales Associate … Treasurer.

Computer experience: Hardware: IBM PC Compatible

Software: Microsoft Word … Excel … PowerPoint …

Access … QuickBooks … SAP … AS400.

Background includes solid practical experience in the following important areas:

Accounting/Bookkeeping … Collections … Financial Management … Sales and Marketing …

Market Analysis … Client Needs Assessment … Planning … Cold Calling … Sales

Presentations … Contract Negotiations … Management … Personnel Supervision … Hiring and

Dismissal … Training … Evaluation … Profit/Loss Accountability … Problem

Identification/Solving … Advertising … Facilities Management … Customer Service … Sales

Management … Policy and Procedure Development and Implementation … Credit Approvals …

Scheduling … Computer Operations … Records and Files Maintenance … Documentation …

DANA M. TICE RESUME OF QUALIFICATIONS

Closing Transactions … Organization … Coordination … Administrative, Sales, and

Financial Report Preparation.

An excellent manager; able to supervise and coordinate several complex ongoing projects

concurrently.

Capable of training and motivating personnel for cost-effective and efficient

performance; leads by example.

Learns quickly -- easily grasps new ideas and concepts and applies them to work in

progress.

Foreign Language: some Spanish

PROFESSIONAL EXPERIENCE

Accounts Payable

Accountemps, Honolulu, HI – April 2010 to Present

Assumed responsibility for the full cycle accounts payable process in temporary

contract positions filling in for absent, vacationing or unfilled A/P roles for a

variety of companies. Worked in both short-term (two to four weeks) and long-term

assignments for businesses. Handled data entry and general ledger work as well as

bookkeeping and general clerical tasks. Handled daily A/P processes; managed

vendor/supplier relations; and oversaw the timely, accurate processing/coding of

invoices, purchase orders, expense reports, credit memos and payment transactions.

Maintained adherence to corporate accounting standards; addressed issues from employees

and vendors regarding accounts payable; and ensured accurate and compliant A/P files

and records in accordance with company policies.

SALES MANAGER/TEXT EDITOR

Dateline Media, Inc., Honolulu, HI –- April 2009 to Feb. 2010

As a SALES MANAGER responsible for sales and marketing of media monitoring services to

politicians, business people, and other customers in Hawaii and outside the state.

Duties included: serving existing accounts and calling on potential customers;

researching and analyzing market; developing marketing strategies to increase market

share; contacting prospective clients; assessing client needs and presenting proposals

which best met those needs; explaining current popularity of various types of media

sources and services including: TV and radio news clips, TV and radio commercial

monitoring; media intelligence portal, TV news archive, internet monitoring and

analysis, digital media dubbing, media contact database, DVD bulk duplications, digital

media conversions and duplications, and custom packages; negotiating and preparing

sales contracts; closing the sale; screening potential sales staff; supervising,

scheduling, and training 3 sales and text editing staff; determining workload,

establishing priorities, and assigning tasks; conducting periodic and annual

performance evaluations; coaching/mentoring subordinate employees; setting performance

standards; making recommendations to management to streamline operations, improve

efficiency and productivity; and providing excellent customer service.

Current assignment as a TEXT EDITOR involves monitoring television news shows adding

headings and subtitles to paragraphs on the news script, and emailing edited script to

company.

TREASURER

DANA M. TICE RESUME OF QUALIFICATIONS

Chung Hoon Family Readiness Group, Pearl Harbor, HI –- January 2010 to Oct. 2010

Responsible for providing a variety of accounting/bookkeeping and financial management

services for a U.S. Navy nonprofit organization. Duties include: reorganizing books,

files, and past records for easy retrieval; balancing bank statements; paying bills;

planning fund-raising activities to finance ship’s homecoming, parties, and other

events; administering and monitoring petty cash; identifying problem areas and

potential problem areas and providing solutions; and preparing periodic financial

reports.

LEASING CONSULTANT

ConAm Management Corporation, San Diego, CA –- October 2001 to November 2002

Responsible for providing a wide range of administrative, management, and accounting

services for a 128-unit residential apartment complex. Duties included: managing and

coordinating daily operations; showing property to prospective tenants; obtaining

credit reports on perspective tenants; evaluating applicants; negotiating and preparing

lease; coordinating and scheduling maintenance and repairs; enforcing negotiated lease

and Landlord/Tenant code; monitoring expenditures; overseeing maintenance of landscape;

ordering materials for groundskeeping; keeping and making daily logs; attending board

meetings for management updates through administrative and financial reports;

overseeing building maintenance and security functions; maintaining recreational

facilities, swimming pool, and parking lots; collecting rents and posting to

appropriate accounts; identifying delinquent accounts and initiating collection

procedures; developing, scheduling, and executing activities for residents; providing

excellent customer service; and preparing periodic administrative and financial

reports.

SALES ASSOCIATE

Rt. 1 Pontiac Buick GMC, Woodbridge, VA –- February 2000 to July 2001

Responsible for selling new and used Pontiac, Buick, and GMC automobiles and trucks for

a high-volume, locally-owned car dealership. Duties included: developing and

implementing sales strategy to increase market share; assessing customer needs;

answering customer inquiries; providing information to customer on all makes and models

of vehicles; matching products with customer needs and price range; making sales

presentations and proposals; closing sales; arranging financing when necessary;

following up after sale for customer retention; preparing administrative and financial

reports; and providing excellent customer service.

SIGNIFICANT ACCOMPLISHMENT:

• Achieved Top Salesperson-of-the-Month.

AWARDS

University of San Diego Merit Scholarship, 2008 … Top Salesperson-of-the-Month

PROFESSIONAL ORGANIZATIONS/AFFILIATIONS

Phi Theta Kappa Society 2005-2006 … Accounting Society, Student Accounting Lab Tutor

2007-2008

EDUCATION

Bachelor of Arts Degree in Accounting – 2008

University of San Diego, San Diego, CA

Dean’s List … GPA 3.00 (3.45) overall

Coursework in: Advanced Accounting and Auditing

Associate of Arts Degree in Business Administration – 2006

Thomas Nelson Community College, Hampton, VA

National Dean’s List

Graduated Moanalua High School, Honolulu, HI -- 1998

DANA M. TICE RESUME OF QUALIFICATIONS

PERSONAL DATA

Age: 29 … Marital Status: Married … Health: Excellent

Willing to travel and relocate … Salary and benefits package negotiable.

REFERENCES

References will be furnished upon request.

Contact this candidate