Customer Service Manager
Resume:
Joe Roragen
**** *. ****** ***** **, Boones Mill, VA 24065
540-***-**** (home) • 540-***-**** (cell) • *********@***.***
Objective
To obtain a position that will utilize my skills and expertise to both move the company and my career forward in today’s competitive economy.
Bringing 20 years of restaurant experience with
strong skills in the following areas:
1. Excellent Customer Service
2. Internal & External Communication Skills
3. Supervision & Staff Training
1. Diversified
2. Equipment Maintenance
3. Inventory Management
4. Problem Solving Skills
1. Time Management Skills
2. Multi Tasking
3. Quick Learner
Work Chronology
05/2008 – Present: Owner/Operator AJ’s Restaurant, Roanoke, VA
11/2002 – 04/2008: Kitchen & Service Manager Texas Roadhouse, Christiansburg, VA
08/1995 – 11/2002: Kitchen Manager Outback Steakhouse, Roanoke, VA
Professional Experience -- Overview
1. Manage all aspects of food service operations
2. Responsible for increasing sales at AJ’s over 35% since its inception in 2008
3. Hire, train, motivate, supervise, evaluate, schedule and terminate employees
4. Oversee inventory control, ordering, food sanitation and quality control of food products
5. Maintain excellent customer service by stressing "the customer comes first" in all weekly employee meetings
1. Manage front house/back house restaurant operations for high volume restaurants
2. Direct efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members including servers, bus persons, hosts/hostesses and bartenders.
3. Oversee employee relations encompassing staff recruitment, training and performance evaluation
4. Prepare and distribute payroll
5. Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of food, beverages, liquor, beer and small wares
6. Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction
7. Prepare and track sales budgets
8. Hold P&L accountability; manage sales analysis, forecasting, and reporting activities
9. Ensure the integrity of restaurant operations through excellence in customer relations
10. Plan menus for both restaurant and catering
11. Nominated for Kitchen Manager of the Year and won Kitchen Manager of the Quarter several times
12. Key contact for colleagues to call with questions about inventory and labor control
References
Dave Fitzgerald
Chase Warwick
Frankie Atkins
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