Customer Service Manager

Tamisha K. Jordan

**** ********* ***** **********, ********* 71129

318-***-**** Cell

**************@*******.***

PROFESSIONAL SUMMARY AND OBJECTIVE

Administrative professional experienced at working in fast paced

environments demanding strong, organization, technical and interpersonal

skills seeking an administrative position where the above skills will be

fully utilized and further developed.

EXPERIENCE

Landman Shreveport, LA

Twin Cities Development May 2010 - August 2010

. Research courthouse records to determine ownership.

. Locate mineral/land owners.

. Verify ownership and actual boundaries of acreage

. Negotiate oil and gas leases and various other agreements with

lessors.

. Identify title defects and obtain necessary curative documents.

. Analyze and interpret legal documents and title opinions.

. Proven ability to determine ownership: mineral, leasehold, surface.

. Analyze lease purchase agreements, royalties, land fees, and

geophysical options.

. Evaluates acreage, develops prices, and determines ownership and

purchase options.

. Investigates reports of lease arrangements made by other companies.

. Coordinates the acquisition of oil and gas leases and title work.

. Obtain and prepare proper documents to execute lease agreement of

acreage.

. Identify/capture and negotiate new opportunities.

. Capable of resolving title issues.

. A team player, a self-starter, detailed, punctual and reliable.

. Proficient with Microsoft Windows and Office software.

Payment Solution Specialist Denver, CO (Virtual Call Center)

Alpine Access August 2008 to May 2010

. Handle inbound and outbound customer service calls for wireless phone

customers.

. Process payments and negotiate payment solutions for wireless account

customers.

. Deliver superior customer service in all customer interactions while

building friendly and professional rapport.

Senior Administrative Assistant Shreveport, LA

Sam's Town Casino and Hotel October 1998 to August 2008

. Generated, verified, coded, and logged all invoices in preparation for

month end close and budget.

. Prepared invoices and check request for monthly accruals and payment

processing.

. Monitored and maintain employee files and work history entries.

. Coordinated, organize, and carry out special projects related to

departments.

. Monitored office, maintenance, and cleaning supplies and complete

purchase requisitions accordingly.

. Ordered equipment, parts, and supplies via Stratton Warren system.

. Monitored system for received items and matched with invoice for

parts, equipment, supplies or service.

. Monitored system for received items and, if necessary, performed

researched to determine status.

. Submitted and closed Purchase Orders via Stratton Warren, an AS400

based program.

. Prepared notes, correspondence, reports, and memorandums.

. Answered multi-line telephone console and provide information to

callers or route call to appropriate official.

. Completed Personal Change Forms for employees and forward to Human

Resources.

. Processed payroll for the Maintenance, EVS Departments, Security,

Marine Operations and Surveillance via Timeworks, Kronos (both AS400

based programs).

. Processed payroll adjustments.

. Edited time clock entries per sign in sheet and with Manager's

approval only.

. Processed and submitted merit pay increase forms.

. Educated new hire employees on how to use the time clock and what

steps to take if an error was made while clocking in and if there is a

discrepancy on their checks.

. Monitored overtime hours clocked and reported to Supervisor/Manager as

required.

. Reviewed and code invoices from various vendors and contractors using

appropriate G/L account codes and forward to Accounts Payable for

processing.

. Processed all New Hire and Termination paperwork and prepare the

electronic forms to accompany the paperwork.

. Scheduled flight arrangements and hotel accommodations for both

Management and Front Line.

. Scheduled appointments for employment interviews as well as

appointments with prospective vendors.

. Operated MP2 program, the electronic maintenance request program.

. Timeworks, Kronos, Microsoft Office, AS400, Access, etc.

. Prepared weekly and monthly schedules for casino/pavilion employees

and briefings

Teleservice Agent

. Received all incoming calls via switchboard

. Provided customer service and handled customers grievances and

complaints.

. Processed RSVP's for upcoming on property events and off property

sponsorship events

. Utilized e-mail, Windows, Word, Excel, Access, Netscape

Communications, CMS, etc.

. Performed outbound telemarketing to our AEP's and VIP's for VIP

related events

. Performed extensive data entry

. Created daily log sheets and RSVP event spreadsheets for tracking and

monitoring purposes.

. Assisted with special projects and provides administrative support to

various departments.

1996 - 1999 Pendleton Development Corp

Shreveport, La

Recertification Specialist

. Interviewed clients annually to determine if they are still qualified

to receive rental assistance

. Adjusted tenant rental payments and utility check amounts

. Conducted telephone confirmations with the utility companies to verify

service information for occupied units

. Performed filing tasks, data, and utilized multi-line telephone

console

EDUCATION

Southern University of Shreveport Shreveport, LA

Bossier Parish Community College Bossier Parish, LA

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