Customer Service Human Resources

Jayme Luke

**** ************ *** #*** ( Orlando FL 863-***-**** (

abhkv2@r.postjobfree.com

Education

Manhattan Area Technical College - Manhattan, KS, 2004 - 2005

Associate of Applied Science, Information and Network Technology

Manhattan Area Technical College - Manhattan, KS, 1997 - 1998

Graphic Arts Technology, Certificate

Technology Summary

Certificatio CompTIA A+, Dell, Corporate Trainer

ns:

Systems: Linux, Windows 9X/2000/XP/Vista/7, Novell, Windows 2003 Server

Software: MS Visio, MS Office, MS Outlook, OWA, Remedy, Quickbooks, CCMS, ADP

IT Experience

Alltel Communications/Verizon Wireless - Manhattan, KS

LAN Desktop Spec I/Technical Analyst, (2006 to 2009) Handled technical

troubleshooting within an

enterprise environment, including system crashes, slow-downs and data

recoveries. Engaged and tracked Priority 1 issues, with responsibility for

the timely documentation, escalation (if appropriate), resolution and

closure of trouble tickets.

Customer Service, Human Resources and Training Facilitator Experience

Teleperformance ASD - Orlando, FL

Corporate Trainer/Payroll/HR/Events Coordinator, (2010 to present) Trained

over 500 agents for customer service and tier 1 tech support. Input time

and processed payroll for agents and staff, assisted with Human Resources

generalist duties, planned employee events for the Call Center and was

database administrator for CCMS.

Alltel Communications- Manhattan, KS

Sales/Customer Service Representative, (2001 to 2004 and 2005 to 2006)

Worked one on one with customers starting new activations and resolving

billing issues. Assisted customers with technical issues and manufacture

warranty claims.

T2 Wireless- Manhattan, KS

Sales/Customer Service Representative, (2004 to 2005) Worked one on one

with customers starting new activations and resolving billing issues. Did

research and set up new vendor accounts. Maintained inventory and cycle

counts.

Business Management Experience

Frontier Consulting Group - Manhattan, KS

Business Service Manager, (2000 to 2001) Handled technical troubleshooting

for an ISP and setting up

new accounts. Managed client relations and Engineer work schedules. IT

Project Management, new contracts and

equipment ordering. Supervised Network Engineers.

Communications Unlimited - Junction City, KS

IT Tech/Office Manager, (1999 to 2000) Handled technical troubleshooting

for an ISP and setting up new accounts. Managed scheduling of Engineer.

IT Project Management, new contracts and equipment ordering.

Volunteer Work

Little Apple Vet - Manhattan, KS

. (2010) Helped with cleaning, assisting holding animals for

vaccinations and anesthesia, assisted in surgery

Little Apple Kennel Club - Manhattan, KS

. (2010) Assisted with obedience training

Junction City Chamber of Commerce

. (1999 to 2001) Board Member

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