Customer Service Sales

KIM WELKER

** ****** *****

Bloomington, Illinois 61705

Home Phone: 309-***-****

Cellular Phone: 309-***-****

abhktq@r.postjobfree.com

OBJECTIVE: To work for an organization where my experience and professional skills can contribute in maximizing the company’s

profit. I would like to utilize my potential to fulfill the goals of the organization while enhancing the company brand name.

QUALIFICATIONS SUMMARY

• Displays a positive and enthusiastic “can-do” attitude while possessing excellent interpersonal communication skills

• Competent at performing administrative, clerical, sales, and customer service duties in a proficient and timely manner

• High achiever,self-motivated, conscientious individual who motivates others and produces results both independently and

when working with a team of individuals

• Microsoft Office skills

PROFESSIONAL EXPERIENCE

Nutro Products, Franklin, TN- Pet Nutrition Specialist

• Plan and conduct sales presentations, generating new business; consistently achieving profitable financial gains for the

company

• Gather and analyze information from individuals to identify and recommend specific Nutro pet food products for their

companion animals

• Close and provide follow up on sales; maintain sales logs; report sales to headquarters

• As a result of my sales efforts, animal nutrition knowledge and expertise, and customer service abilities, I have established

sales in my district as number one

Schnuck Markets, Incorporated, Normal, IL-Store Secretary

• Hired store personnel; provided employees with company benefit information; maintained personnel files

• Prepared weekly payroll for all store associates

• Produced and distributed reports to management and department managers which included weekly payroll summary, staffing

reports, employee review forms, and other misc. reports

• Performed various data entry, administrative, clerical, and customer service duties

Country Insurance & Financial Services, Bloomington, IL-Loss Reporting Representative

• Answered and responded to incoming phone calls in a high volume call center environment while obtaining and exchanging

accurate, detailed, and often complex information, while employing exceptional customer service skills and enhancing

customer satisfaction, resulting in the retention of customers and generation of new customers

• Used PC to establish, maintain and/or retrieve computerized information using several different Legacy computer based

systems, to initiate and /or research Auto, Property, Liability, Worker’s Compensation, Road Service, and Escalation insurance

claims

City of Bloomington, Bloomington Police Department, Bloomington, IL-Admin. Secretary & Record Clerk

• Prepared and distributed time sensitive reports to appropriate personnel in an accurate and timely manner

• Performed a variety of office duties relating to maintaining records, files, orders, screening visitors and phone calls

• Responsible for sorting, reviewing, and entering data daily into computer systems for all Traffic, Parking,, Ordinance, and

Non-Compliance violations for the City of Bloomington, including Illinois Motorist Vehicle Accident Reports for the State of

Illinois and processing Travel Expense Reports for Police Department personnel

• Collaborated with States Attorney’s Office in scheduling officers for court appearances

• Maintained a high degree of confidentiality and awareness of safety and security measures

EDUCATION: Illinois State University, Normal, Illinois Danville Junior College, Danville, Illinois

B.S., Education Associate of Science

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