Customer Service Registered Nurse
Resume:
D EBORAH A. GILL, BSN, RN
*** ********** ***** *****/***: 937-***-**** E-mail:
abhkto@r.postjobfree.com Fairborn, Ohio 45324-5821 Cell: 937-***-****
http://www.linkedin.com/in/deborahgill
CAREER SUM MARY :
Dependable, self-motivated, energetic t rainer/builder with nursing background, nursing degree, and extensive
experience in t raining, building, implementation, and support for electronic medical record implementation.
I npatient and Ambulatory experience including building, t raining, t roubleshooting, and support pre and post
go live as well as go live support and site coordination. Typical training scores given by students in classes
t aught have ranged in the 95 to 100% range with parameters measured including knowledge and organized
p resentation of material presented, creating a safe, open learning environment, soliciting and answering
questions readily, and effective classroom management. Extremely f lexible and able to multi-task. Always
p repared, punctual, and organized. Seeking assignment in t raining and/or build world.
E M P LOY ME N T EXPER I E NCE:
I nformatics Nu rse
Kettering Health Network, Kettering, Ohio (2010 – present)
• Build, t rain, and support EpicCare Ambulatory Electronic Medical Record and Practice
M anagement, Epic ’09,’10 versions
• Physician, Clinical, and Office Staff support pre- and post- Go Live as well as at Go Lives
• Site Management multiple private offices and hospital clinics
• Identify t raining gaps and create tip sheet documents to manage identified t raining gaps
• i dentify, document, monitor, and t rouble shoot customer service tickets
• Demonstrate superior customer service and communication skills, both writ ten and verbal
• Participate in various service groups, including Safety, Security, Testing, and Physician
L iaison.
Technical Education and Support T r a iner
Premier Health Pa rtners, D ayton, Ohio (2007 – 2009)
1. Provided t raining in following specialty areas: EPIC Electronic Medical Record Basics, Documentation Flow
Sheets, Orders/MAR, Navigators, Bar Coding Medication Administration, Epic ’08 ’09 Upgrade
2. Supported all teaching areas and provided support in non-taught areas, including Physician Documentation,
Computerized Physician Order Management, ASAP, and OB
3. Assessed and educated staff in computer use, including computer introduction and basics, how to use e-mail,
log on, and navigate the computer
4. Assessed and educated staff in use of electronic medical record; provided customer support during go-lives;
developed, updated, and amended t raining and educational materials in support of technical education
5. Assessed individual and class learning needs and adapted class accordingly; able to teach every level of user
f rom introduction to computers to advanced user; t roubleshot and problem-solved
6. Facilitated integration of clinical information systems with nursing
p ractice to enhance efficiency and quality of care
• Demonstrated excellent verbal presentation, technical skills, writing, and grammar skills
C linical Documentation Special ist
Good Sama r itan Hospita l, D ayton, Ohio (2006 - 2007)
• Active member of Integrated Care Management team
• Responsible for review of patient chart record to insure compliant and accurate clinical
documentation to facilitate assignment of appropriate Diagnostic Related Group for each chart
• Educated and assisted medical staff with documentation terminology
Deborah A. Gill
647 Ramblewood Place Phone/FAX: 937-***-**** E-mail:
abhkto@r.postjobfree.com
Fairborn, Ohio 45324-5821 Cell : 937-***-****
h ttp://www.linkedin.com/in/deborahgill
Case M an agement Nurse
L iberty Mutua l I nsurance Company, Novi, M ichigan (1988)
• Facilitated recovery of clients/patients seriously injured on the job by coordinating their plan of
care among the various members of the health care team.
N urse Recruiter/Marketer
Southfield Rehabilitation Hospital, Southfield, M ichigan (1987 – 1988)
• Visited Detroit area hospitals, nursing homes, and skilled-care facilities to
evaluate acute-care patients for admit tance to the rehabilitation hospital.
• P romoted the rehabilitation hospital’s program to Detroit area hospitals, nursing homes, and
skilled-care facilities.
Occupational Health Nu rse
Genera l Motors Corporation, D ayton, Ohio (1984 – 1986)
• Performed the duties of occupational health nurse in the factory
setting, caring for acute injuries, performing routine preventative examinations, and teaching
employees safety measures and beneficial lifestyle information.
Staff Nu rse
S t. El izabeth Medical Center, D ayton, Ohio (1978 – 1983)
• Various units
o Physical Rehabilitation Unit Primary Nurse
o Float Nurse
o IV Therapist
o Cardiac Step-Down Unit Primary Nurse
o Medical – Surgical Unit Primary Nurse
Responsible for using the Nursing Process and critical thinking skills in order
to assess, plan, implement, educate, and evaluate the nursing care of patients and support
t heir families
Office Nurse
E .J. Leschansky, M.D., I nc., D ayton, Ohio (1978 – 1991, intermittent)
• Functioned as an office nurse in a general medical practice setting, greeting patients,
following doctor’s orders for t reatments and medications, answering telephone, doing office
duties such as filing, computer work, balancing fees, working front desk, and performing other
assigned duties.
Deborah A. Gill
647 Ramblewood Place Phone/FAX: 937-***-**** E-mail:
abhkto@r.postjobfree.com
Fairborn, Ohio 45324-5821 Cell : 937-***-****
h ttp://www.linkedin.com/in/deborahgill
E DUCAT IO N/DEGREES:
Bachelor of Science in Nursing
• Wright State University, Dayton, Ohio
• Graduated with honors
Associate of Applied Science in Nursing
• Sinclair Community College, Dayton, Ohio
• Graduated with honors
L ICENSURE/CERT I F ICAT IO NS:
Registered Nurse, State of Ohio
Certified, EpicCare Ambulatory
C redentialed EPIC Trainer
T EC H N ICAL SKI L LS:
Microsoft Office Suite
• Word
• Excel
• PowerPoint
• Outlook
• SharePoint
• Visio
• OneNote
In ternet
Tech Smith
• Snag I t
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