Customer Service Quality Control
Resume:
Linda J. Williams
Southaven, Ms 38671
Objective: To obtain long term employment with a company to whom I can contribute growth, as I
earn personal opportunities for advancement while utilizing my skills.
Education:
1979 – 1983 Hammond High School
Hammond, Indiana (Diploma)
1984 – 1985 Sawyer Secretarial Business College
Chicago, IL (Secretarial Certificate)
2008 – 2010 Crichton College Major Organizational Management (Bachelor)
Memphis, TN GPA 3.2
Qualifications:
2010- Department of Human Service Department
Memphis, TN
Rehab Teacher Assistant for the Blind Services and Visually Impaired- teaching the
blind how to live independently on their own. Responsible for going in the field to
teach and train clients communication skills, orientation mobility, personal
management skills, personal skills, and food preparation/kitchen.
1997- 2008 DaimlerChrysler Corporation Memphis, TN
Belvidere, IL/EEMS Internal Assessor, MRA Clerk/Lead Quality Control
Consultant & Supervisor.
(Customer Service) making sure the customers received their orders the right time
and right place.
Responsible for inputting the orders in the database, making order tickets for the
warehouse, responsible for order charges in the shipping department.
Responsible for Audit planning/Scorecard, open meetings, & audit assessments.
Responsible for maintaining the facility continuous improvement in meeting their
objectives/and targets, and implementing corrective actions.
Responsible for scheduling Management Review meetings, Environmental
Calendar, Waste Management, and audits for the facility.
Management of required regulatory training, and Work Instruction/Procedures
revision. Documenting work instructions/procedures, making sure all revisions are
in compliance. Responsible for shipping/receiving billing, customers accounts in
the MRA department and payroll. Cyclecount inventory stocking & picking using
the RS –Scanner. I received a letter of achievement from the Vice President in the
quality department for helping our facility get certified in ISO 9000 &
Environmental Standard Management 14001.
1995 – 1997 Friction Master Brake Company Memphis, TN
Quality Control Assist- customer service communicating with clients orders,
problem solving, inspecting brake shoes, and pads, office responsibilities data
entry, typing, and filing.
1993 – 1995 Mutual Savings & Loan Bank Milwaukee, WI
Reception-responsibilities were word processing (Word Perfect) data-entry,
customer services, filing, and bookkeeping.
1989 – 1993 Firstar Bank Milwaukee, WI
Bank Teller-responsibilities were customer service, cash handling, and data-
entry in the credit card department.
Experiences: Lotus Notes, ISO/9000, Microsoft Office, Data Entry, Visio,
Typing, and EEMS Certified Auditor /EMS Assessor.
References Upon request
Contact this candidate