Customer Service Assistant
Resume:
Ms. Laurenn Beck
Belcamp MD *1017
Cell: 410-***-****
Home: 410-***-****
Email: abhkr9@r.postjobfree.com
Objective: To obtain a challenging and diversified position within the
dental field with a progressive business focused on the values of product
quality, customer service and employee development.
Experience: 9/2010 - 12/2010 Dental Care of Baltimore Baltimore, MD
Dental Assistant
Scheduled all appointments, handled correspondence, answered multi-line
phone system, addressed all patient questions and concerns, verified
insurance coverage and assisted with insurance claims, updated and scanned
all patient files, made routine phone calls to bring in patients for return
services.
2/2008 - 8/2010 Adams and Associates Woodstock, MD
Woodstock Job Corp Center
Dental Assistant / Front Desk
Assisted with all chair side procedures and lab work while working the
front desk Maintained autoclave bio-indicator testing, instrument and
clinic sterilization. Processed all phone calls, emails and all other
correspondence. Handled filing and cursory documentation while conducting
at least two chart screenings a year for the corporate and government
audits. Kept meticulous records on equipment maintenance, student data,
inventory, supply orders, dosimeter badges and lab correspondence.
Scheduled all dental and optical appointments for the student body whether
on or off campus. Provided incoming students with cursory dental and vision
exams and completed student employment timecards weekly. As needed lead the
fact finding boards in decisions regarding student enrollment termination
and discipline. Other duties as assigned were cafeteria duty, dorm
coverage, brief-in meetings and hour long oral health and wellness
trainings for CPPI students. Created educational and artistically
stimulating billboards for student awareness while organizing events such
as Halloween Quit Smoking Day.
8/2007 - 2/2008 Govans Family Dental Baltimore, MD
Dental Assistant / Front Desk
Periodically worked at the front desk answering phone calls, making
appointments and filing patient charts. Assisted in all chair side
procedures including periodontal surgeries Volunteered to train new doctors
and DA interns on standard operating procedures that allowed them to work
as a team, manage their schedules and enhance their chair side manner.
12/2006 - 8/2007 Country Ridge Dental Middle River, MD
Dental Assistant / Front Desk
Worked at the front desk filing patient charts and insurance claims,
scheduling appointments and accepting payment for services rendered. Co-
trained new employees for clinical and front deskwork. Assisted on chair
side procedures with an emphasis on pedodontics. Became proficient at
taking impressions, pouring stone, placing cord and cementing PFM's.
6/2006 - 10/2006 Abramson & Knuessl Perry Hall, MD
Dental Assistant
Assisted with orthodontic procedures, oral maxillofacial surgeries and
general dentistry on patients with and without special needs. Prepared
alginate and stone impressions. Assisted all dental staff with
sterilization.
Education:
2005-2006 Medix School Towson, MD
DA II Certification
Completed internship at the University of Maryland Dental School with a
concentration in oral surgery.
2004-2005 Medix School Towson, MD
DA I Certification
Completed externship at Smile Rite Dentistry in Randallstown, MD.
2001-2002 Overlea High School Overlea, MD
Graduated with a concentration in AP English and Biology.
Skills:
Chair side assisting, vitality testing, application of topical anesthetics
and fluoride, placement and removal of retraction cord, desensitization.
Placement of matrix retainers and wedges, periodontal dressings and rubber
dams. Suture removal, acid etching, sterilization procedures, taking
alginate impressions, cement removal, temporary crowns, stainless steel
crowns, mouth guards, radiographs. Blood pressure, CPR, Radiology
Certified, Excel, Microsoft Word, Demand Force, Microsoft Outlook, Dentrix,
Citrix, Casey and Power Point.
References: Available upon request
Contact this candidate