Manager Customer Service

JEFFREY E. FURNAS

**** ****** ***** **** *****, IN 46804

260-***-**** ~ abhkqt@r.postjobfree.com

Core Strengths:

Cost Analysis - Negotiation Skills - Project Management -

Organizational Skills

Inventory Procurement and Management - Customer Service - Vendor

Relations

Purchasing Experience:

. Purchase, plan, and control inventory levels of assigned materials.

. Negotiate price and delivery terms with vendor; resolve price,

delivery, and quality issues.

. Manage vendor base by analyzing ongoing vendor performance,

participate in supplier selection, and recommend change as

appropriate.

. Responsible for meeting key performance measurements including on-

time delivery, quality, inventory, and purchase price variance.

. Assure purchase order delivery schedule is met and suppliers are

meeting contractual criteria to facilitate just-in-time delivery

for projects.

. Build strategy for cost reduction opportunities. Manage supplier

performance for purchased products and assure that all aspects of

the purchase-to-payment are maintained.

. Effective liaison between engineering, manufacturing, and sales

departments.

. Solicit competitive proposals from qualified suppliers, prepare bid

summaries for analysis, and determine lowest total cost.

. Coordinate with end-users to identify and specify requirements and

select appropriate sourcing strategy for the purchase need.

. Purchase supplies and management inventory for supply cribs.

. Technical knowledge assisting maintenance and engineering with

troubleshooting, repairs, design, and assembly of new and used

equipment as needed.

Additional Experience:

. Supervisory experience as fitness center manager, restaurant

manager, and running construction sites.

. Collections, finance, and loan processes

. Computer proficient in Windows XP - Microsoft Word, Excel, and

Outlook

Employment:

. Adaptek Systems, Fort Wayne, IN - Materials and Resource Manager

2010 - 2011

. Precision Supply Company, Brunswick, OH - On-Site Purchasing

Specialist for

Parker-Hannifin, New Haven, IN

2010

. Autoliv ASP, Columbia City, IN - Buyer / Planner

1998 - 2009

. Whetstone Electric, Columbia City, IN - Electrician

1990 - 1998

. Maumee Industries, Fort Wayne, IN - Purchasing Agent

1989 - 1990

Education:

Bachelor of Science in Business Administration May 2007

Indiana Tech University, Fort Wayne, IN Honors: Cum

Laude

Concentration - Management

Associate of Science in Marketing May 1985

Ivy Tech College, Fort Wayne, IN

Additional Coursework:

. 2004 - Received a purchasing certification after completing 120

hours of coursework from Ivy Tech College, Fort Wayne, IN

. 1998 - Passed the master electrical examination.

. 1994 - Passed the journeyman electrical examination.

. 1990 - Completed the electrical apprenticeship program courses from

Anthis Career Center, Fort Wayne, IN

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