Customer Service Sales
Resume:
Jason Munn
Kansas City, Mo. 64151
abhkp2@r.postjobfree.com
SUMMARY
Experienced Insurance Sales Professional known for helping people by identifying unmet customer needs while building long lasting
relationships and producing a profit for company. Acknowledged as a trusted consultant driven by achievement and rewards. Recognized for
the ability to lead, direct, and manage a team while assuming the risk of running a business. Proficient with Microsoft office programs and use
of database programs.
PROFESSIONAL EXPERIENCE
SENIOR LIFE INSURANCE COMPANY, Kansas City, Mo. September 2010-present
Independent Whole Life Final Expense Insurance Agent that helped families protect their loved ones from the financial burden of their
untimely death. Responsible for sales, customer service, and budgeting revenue to be profitable for business.
INTEGRITY FINANCIAL PARTNERS, Leawood, KS March 2010-September 2010
Third Party Collector for Chase Bank that collected payments for delinquent overdraft checking accounts by contacting customers by
telephone in a call center environment. Negotiated payment plans with customers in order to reduce loss to the client.
• Top Collector Award.
CONVERGYS, ENCORE RMI, Olathe, KS. January 2009-February 2010
Third Party Collector for Barclay Bank that calls on delinquent customers to negotiate payment plans on credit card accounts past due by
telephone in a high volume call center. Top 10% producer.
CALIFORNIA CASUALTY MANAGEMENT COMPANY, Leawood, KS. 1999-2008
Helped affiliated group members such as teachers, firefighters, and police officers get involved with new personal property and casualty
insurance. Generated new business premium sales while retaining existing clients which was profitable for company.
Personal Insurance Consultant 2005-2008
• 4 time Pinnacle Club award winner for Kansas Service Center
Senior Sales Representative 2003-2004
• Pioneered weekly meetings for communicating company good news, announcements, product knowledge, rehearse customer
responses, and get commitment for weekly/monthly objectives from sales agents which led to increased production.
Insurance Representative 1999-2002
• Top Achiever award winner for the enterprise.
ADDITIONAL POSITIONS
AMERICAN FAMILY INSURANCE COMPANY, Gladstone, MO. 1997-1999
Established scratch agency in a metro area by marketing for clients within the community for property, casualty, life, health, business, and
financial services. Responsible for sales, customer service, underwriting, building a team, and budgeting revenue to be profitable for business.
Insurance Agent 1998-1999
• AFLIC award for life sales
Customer Service Representative 1997-1998
COMBINED INSURANCE COMPANY OF AMERICA, Kirksville, MO. 1992-1996
Sales Manager
Managed 3 to 5 agents in a rural area while mentoring to sell accident/health insurance. Organized weekly meetings for territory assignments,
training, and individual commitments. Maintained existing customers while adding on new clients for increased production for the company.
Reported daily to District Manager.
• Diamond award winner for health sales and field recruiting
• Emerald award winner for accident sales
COMPUTER PROFICIENCY
MS Word, Excel, Outlook, Verint, TKS, Smart, Citrix, TSYS, Mainframe, Accurint, Choicepoint, Trans Union
FORMAL EDUCATION BACKGROUND
STUDENT in parks, recreation, and tourism, University of Missouri, Columbia, MO 1992
ASSOCIATES DEGREE OF SCIENCE, Meramec Community College, St. Louis, MO 1991
• JUCO-ALL AMERICAN for wrestling at 177lbs 1991
DIPLOMA, Kirksville Senior High School, Kirksville, MO 1988
• MHSA STATE CHAMPION for wrestling at 171lbs 1988
PROFESSIONAL CERTIFICATION
MISSOURI DEPARTMENT OF INSURANCE, PRODUCER LICENSE:
Property and Casualty, Accident and Health, Life
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